Front Desk Receptionist
Los Angeles Cancer Network, Riverside, CA, United States
Receptionist Position
The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion. LACN is committed to educating and supporting our patients and their families through every step of the way. We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors. We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment. We are proud to be at the forefront of cancer research through our partnership with OneOncology.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description
Role Summary
The Receptionist is responsible for greeting patients and answering telephone calls for the Los Angeles Cancer Network (OneOncology affiliated medical practice). This role will also provide office support to Physicians and the Practice's Executive Team.
Responsibilities
Prepares waiting area and exam room for receiving patients
Coordinates activity in the reception area and greet patients and visitors at the front desk with a friendly smile and greeting.
Answers in-coming phone calls and faxes and route them appropriately and promptly
Travels to clinic offices to provide front office back up coverage
Calls patients back who do not show up for their appointments and reschedule them
Verifies Doctors' schedules
Supports Doctors with light administrative needs, such as obtaining signatures, completing applications for credentialing at hospitals and with insurance groups
Processes patients' visits by collecting co-pays and helping patients to fill out needed paperwork
Serves as "gate-keeper" by managing visits by vendors and pharmaceutical representatives.
Patient registration/check-out
Collects co-payments and deductibles. Reconcile daily cash report
Schedules and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocol
Answers telephone and respond to inquiry, direct caller to appropriate personnel or initiate a triage message for response by medical personnel. Record accurate and complete messages when necessary
Maintains supplies and cleanliness of front office
Ensures maintenance of patient confidentiality
Demonstrates exceptional customer service skills in the performance of work assignments and duties
Accurately documents in the EMR system
Trains new hires on process and procedures of the practice
Maintains accurate records for all appointments scheduled for providers
Sorts incoming mail
Verifies patients insurance information and updates billing staff if any changes
Key Competencies
Strong verbal and written communication skills.
Ability to establish and maintain effective working relationships.
Demonstrates exceptional assessment, critical thinking, and customer service skills
Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses
Ability to seek out resources independently and work collaboratively
Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
Ability to multitask efficiently
Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
Qualifications
Great Customer Service Skills
Medical Terminology-Oncology/Hematology Specific
Medical Assistant Certificate preferred
Knowledge of medical laboratory procedures
Basic computer knowledge
Previous Oncology/ Hematology experience preferred
Strong verbal and written communication skills.
Ability to establish and maintain effective working relationships.
Demonstrates exceptional assessment, critical thinking, and customer service skills
Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses
Ability to seek out resources independently and work collaboratively
Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
Ability to multitask efficiently
Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion. LACN is committed to educating and supporting our patients and their families through every step of the way. We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors. We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment. We are proud to be at the forefront of cancer research through our partnership with OneOncology.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description
Role Summary
The Receptionist is responsible for greeting patients and answering telephone calls for the Los Angeles Cancer Network (OneOncology affiliated medical practice). This role will also provide office support to Physicians and the Practice's Executive Team.
Responsibilities
Prepares waiting area and exam room for receiving patients
Coordinates activity in the reception area and greet patients and visitors at the front desk with a friendly smile and greeting.
Answers in-coming phone calls and faxes and route them appropriately and promptly
Travels to clinic offices to provide front office back up coverage
Calls patients back who do not show up for their appointments and reschedule them
Verifies Doctors' schedules
Supports Doctors with light administrative needs, such as obtaining signatures, completing applications for credentialing at hospitals and with insurance groups
Processes patients' visits by collecting co-pays and helping patients to fill out needed paperwork
Serves as "gate-keeper" by managing visits by vendors and pharmaceutical representatives.
Patient registration/check-out
Collects co-payments and deductibles. Reconcile daily cash report
Schedules and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocol
Answers telephone and respond to inquiry, direct caller to appropriate personnel or initiate a triage message for response by medical personnel. Record accurate and complete messages when necessary
Maintains supplies and cleanliness of front office
Ensures maintenance of patient confidentiality
Demonstrates exceptional customer service skills in the performance of work assignments and duties
Accurately documents in the EMR system
Trains new hires on process and procedures of the practice
Maintains accurate records for all appointments scheduled for providers
Sorts incoming mail
Verifies patients insurance information and updates billing staff if any changes
Key Competencies
Strong verbal and written communication skills.
Ability to establish and maintain effective working relationships.
Demonstrates exceptional assessment, critical thinking, and customer service skills
Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses
Ability to seek out resources independently and work collaboratively
Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
Ability to multitask efficiently
Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
Qualifications
Great Customer Service Skills
Medical Terminology-Oncology/Hematology Specific
Medical Assistant Certificate preferred
Knowledge of medical laboratory procedures
Basic computer knowledge
Previous Oncology/ Hematology experience preferred
Strong verbal and written communication skills.
Ability to establish and maintain effective working relationships.
Demonstrates exceptional assessment, critical thinking, and customer service skills
Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses
Ability to seek out resources independently and work collaboratively
Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
Ability to multitask efficiently
Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others