Referral Co-ordinator x2
Bristol City Council, Saint George, UT, United States
Referral Co‑ordinator (Fixed Term – 6 months, Part Time – 18.5 hours/week)
Bristol City Council is seeking a confident and organised Referral Co‑ordinator to join our Bristol Reablement Service. This is a key frontline role, acting as the first point of contact for referrals into the service and ensuring people receive the right support at the right time to help them regain independence.
About The Role
As a Referral Co‑ordinator, you will play a vital part in ensuring referrals are assessed, triaged and progressed efficiently and safely.
What You Will Do
Act as the first point of contact for all referrals to the Reablement service.
Assess referrals within agreed timescales, identifying risks and gathering relevant information from electronic systems.
Make initial decisions on eligibility and suitability for Reablement.
Clearly explain decisions where referrals do not meet eligibility criteria and signpost to appropriate alternative services.
Allocate staff using service‑specific IT systems to ensure assessed needs are met.
Ensure all required documentation is completed before services begin.
Maintain accurate and up‑to‑date electronic records.
Use staff time and resources efficiently to support effective service delivery.
Work collaboratively with colleagues and promptly report any rostering or capacity issues.
What We Offer
Full induction and ongoing supervision from experienced and supportive colleagues.
Opportunities for training and continuous professional development.
Membership of the Local Government Pension Scheme.
A generous annual leave allowance.
Flexible working and flexitime.
A supportive working environment where you can help make Bristol a better place.
Please note that this role is subject to a Standard DBS Check.
Equality and Diversity
We are committed to equality and diversity and welcome applications from people from all sections of the community. Appointments will be made on merit.
We are a Disability Confident employer and guarantee an interview to applicants who meet the essential criteria in the Person Specification and consider themselves disabled. We will make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
For permanent Bristol City Council employees, this post will be a secondment. For employees currently on a fixed term contract, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to. If you are a casual worker or an employment agency worker, this post will be a fixed term contract.
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Bristol City Council is seeking a confident and organised Referral Co‑ordinator to join our Bristol Reablement Service. This is a key frontline role, acting as the first point of contact for referrals into the service and ensuring people receive the right support at the right time to help them regain independence.
About The Role
As a Referral Co‑ordinator, you will play a vital part in ensuring referrals are assessed, triaged and progressed efficiently and safely.
What You Will Do
Act as the first point of contact for all referrals to the Reablement service.
Assess referrals within agreed timescales, identifying risks and gathering relevant information from electronic systems.
Make initial decisions on eligibility and suitability for Reablement.
Clearly explain decisions where referrals do not meet eligibility criteria and signpost to appropriate alternative services.
Allocate staff using service‑specific IT systems to ensure assessed needs are met.
Ensure all required documentation is completed before services begin.
Maintain accurate and up‑to‑date electronic records.
Use staff time and resources efficiently to support effective service delivery.
Work collaboratively with colleagues and promptly report any rostering or capacity issues.
What We Offer
Full induction and ongoing supervision from experienced and supportive colleagues.
Opportunities for training and continuous professional development.
Membership of the Local Government Pension Scheme.
A generous annual leave allowance.
Flexible working and flexitime.
A supportive working environment where you can help make Bristol a better place.
Please note that this role is subject to a Standard DBS Check.
Equality and Diversity
We are committed to equality and diversity and welcome applications from people from all sections of the community. Appointments will be made on merit.
We are a Disability Confident employer and guarantee an interview to applicants who meet the essential criteria in the Person Specification and consider themselves disabled. We will make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
For permanent Bristol City Council employees, this post will be a secondment. For employees currently on a fixed term contract, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to. If you are a casual worker or an employment agency worker, this post will be a fixed term contract.
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