DSS Project Specialist
CTC, Dallas, TX, United States
Responsibilities
The IT Project Support Specialist is primarily responsible for providing support on various End User Computing Technology projects at various client sites. Some vehicular travel is involved. Tasks include imaging PCs, setting up PCs, troubleshooting PCs, installing and troubleshooting software, performing IMACs, and resolving end‑user computer issues. Additionally, the role supports and assists other IT functions as needed.
Deliver world‑class IT support to onsite and remote end users
Independently resolve complex break/fix issues in person or via telephone
Troubleshoot Windows 11 OS issues
Perform installations, replacements, upgrades, and other hardware/software tasks as needed
Provide technical support to Office Services as needed
Act as a resource for IT projects and initiatives in other functional areas as needed
Receive and respond to incoming support requests in a timely manner
Follow set procedures for logging, reporting, and statistically monitoring desktop operations
Set reasonable expectations that can be counted on
Present facts transparently to promote collaborative solutions
Job Requirements
Bachelor’s degree or equivalent experience (e.g., 7+ years in an IT technical role)
5+ years of direct experience supporting C‑Suite executives and other VIP staff
7+ years of experience in desktop hardware, operating systems, smartphones, and printers
7+ years of experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
7+ years of experience in business communication platforms such as messaging, video conferencing, telephony, etc.
Hands‑on troubleshooting experience with the ability to perform under intense scrutiny
Technical knowledge of current protocols, operating systems, and standards
Strong written and oral communication skills
Analytical and problem‑solving abilities with keen attention to detail
Self‑motivated and directed, able to effectively prioritize and execute
Experience working in a team‑oriented, collaborative environment
Strong customer‑service orientation with a focus on customer satisfaction
Highest degree of professionalism and integrity
Flexibility to be on call during off hours and weekends
Ability to research and test new technologies and solutions
Time management and organizational skills
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The IT Project Support Specialist is primarily responsible for providing support on various End User Computing Technology projects at various client sites. Some vehicular travel is involved. Tasks include imaging PCs, setting up PCs, troubleshooting PCs, installing and troubleshooting software, performing IMACs, and resolving end‑user computer issues. Additionally, the role supports and assists other IT functions as needed.
Deliver world‑class IT support to onsite and remote end users
Independently resolve complex break/fix issues in person or via telephone
Troubleshoot Windows 11 OS issues
Perform installations, replacements, upgrades, and other hardware/software tasks as needed
Provide technical support to Office Services as needed
Act as a resource for IT projects and initiatives in other functional areas as needed
Receive and respond to incoming support requests in a timely manner
Follow set procedures for logging, reporting, and statistically monitoring desktop operations
Set reasonable expectations that can be counted on
Present facts transparently to promote collaborative solutions
Job Requirements
Bachelor’s degree or equivalent experience (e.g., 7+ years in an IT technical role)
5+ years of direct experience supporting C‑Suite executives and other VIP staff
7+ years of experience in desktop hardware, operating systems, smartphones, and printers
7+ years of experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
7+ years of experience in business communication platforms such as messaging, video conferencing, telephony, etc.
Hands‑on troubleshooting experience with the ability to perform under intense scrutiny
Technical knowledge of current protocols, operating systems, and standards
Strong written and oral communication skills
Analytical and problem‑solving abilities with keen attention to detail
Self‑motivated and directed, able to effectively prioritize and execute
Experience working in a team‑oriented, collaborative environment
Strong customer‑service orientation with a focus on customer satisfaction
Highest degree of professionalism and integrity
Flexibility to be on call during off hours and weekends
Ability to research and test new technologies and solutions
Time management and organizational skills
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