Customer Service Analyst - Kraft Heinz Ingredients
Kraft Heinz, Glenview, IL, United States
Position Summary
The Customer Service Representative - Kraft Heinz Ingredients is responsible for the total execution of the SAP order to bill process, ensuring our customers—food manufacturers—receive seamless supply and exceptional service. The role reports into the Customer Service Supervisor – KHI and works alongside two other peers, with a total of nine people on the customer service team.
Primarily responsible for the total execution of the SAP order to bill process, while ensuring our customers – food manufacturers – receive seamless supply and exceptional service.
Reports into the Customer Service Supervisor – KHI and works alongside two other peers. There is a total of 9 people on the customer service team.
Works with both external customers and internal teams including Sales, Business Management, Operations, Product Supply, Credit Department, Plants/DC personnel, Transportation, and Finance.
Primary Responsibilities
Manage the complete Order to Bill Process for customer orders from receipt to invoice generation, including order entry and confirmation to ensure accurate and timely pricing, terms and invoicing.
Provide superior Customer Service every day by building solid business relationships with internal and external customers.
Research inventory issues for customer shipments.
Act as a support and resource for Sales, Marketing, Credit, Finance, Master Data, Quality and the customer.
Ensure ongoing adherence to all policies, procedures, and processes so that the results will satisfy any audit review.
Familiarity with Ecommerce/EDI.
Back-up support for co-workers.
Support Annual Sales Priorities.
Ensure customers are ordering appropriate quantities, sourcing from the correct locations, shipping efficiently and maximizing truckload capabilities.
Qualifications
Bachelor’s degree required.
Knowledge of food ingredient and/or food service industry preferred.
Technical proficiencies in SAP, Microsoft Office, Microsoft Windows.
Proven analytical and problem‑solving skills.
Customer service experience preferred.
Experienced problem solver with ability to manage and lead the team to push the solution and progress.
Excellent written and verbal communication skills – must be professional, courteous and tactful.
Excellent skills in organization, time management, and attention to detail.
Spanish language proficiency is a plus.
Passion to challenge the status quo and find new solutions and drive out of the box ideas – loves and embraces change.
Ability to handle multiple tasks and priorities without supervision, meet established deadlines and excel in a team environment.
Must be able to deal with difficult situations tactfully and resolve conflict effectively.
Compensation and Benefits
New Hire Base Salary Range
$77,800.00 - $97,300.00
Bonus
This position is eligible for a performance‑based bonus as provided by the plan terms and governing documents.
Benefits
Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing
We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial wellbeing lifestyle for our employees and their families.
Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social – Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional – Employee Assistance Program, Wellbeing Programs, Family Support Programs
Financial – 401k, Life, Accidental Death and Dismemberment, Disability
Location
Glenview R&D Center
Equal Opportunity Employer
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.
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The Customer Service Representative - Kraft Heinz Ingredients is responsible for the total execution of the SAP order to bill process, ensuring our customers—food manufacturers—receive seamless supply and exceptional service. The role reports into the Customer Service Supervisor – KHI and works alongside two other peers, with a total of nine people on the customer service team.
Primarily responsible for the total execution of the SAP order to bill process, while ensuring our customers – food manufacturers – receive seamless supply and exceptional service.
Reports into the Customer Service Supervisor – KHI and works alongside two other peers. There is a total of 9 people on the customer service team.
Works with both external customers and internal teams including Sales, Business Management, Operations, Product Supply, Credit Department, Plants/DC personnel, Transportation, and Finance.
Primary Responsibilities
Manage the complete Order to Bill Process for customer orders from receipt to invoice generation, including order entry and confirmation to ensure accurate and timely pricing, terms and invoicing.
Provide superior Customer Service every day by building solid business relationships with internal and external customers.
Research inventory issues for customer shipments.
Act as a support and resource for Sales, Marketing, Credit, Finance, Master Data, Quality and the customer.
Ensure ongoing adherence to all policies, procedures, and processes so that the results will satisfy any audit review.
Familiarity with Ecommerce/EDI.
Back-up support for co-workers.
Support Annual Sales Priorities.
Ensure customers are ordering appropriate quantities, sourcing from the correct locations, shipping efficiently and maximizing truckload capabilities.
Qualifications
Bachelor’s degree required.
Knowledge of food ingredient and/or food service industry preferred.
Technical proficiencies in SAP, Microsoft Office, Microsoft Windows.
Proven analytical and problem‑solving skills.
Customer service experience preferred.
Experienced problem solver with ability to manage and lead the team to push the solution and progress.
Excellent written and verbal communication skills – must be professional, courteous and tactful.
Excellent skills in organization, time management, and attention to detail.
Spanish language proficiency is a plus.
Passion to challenge the status quo and find new solutions and drive out of the box ideas – loves and embraces change.
Ability to handle multiple tasks and priorities without supervision, meet established deadlines and excel in a team environment.
Must be able to deal with difficult situations tactfully and resolve conflict effectively.
Compensation and Benefits
New Hire Base Salary Range
$77,800.00 - $97,300.00
Bonus
This position is eligible for a performance‑based bonus as provided by the plan terms and governing documents.
Benefits
Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing
We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial wellbeing lifestyle for our employees and their families.
Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social – Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional – Employee Assistance Program, Wellbeing Programs, Family Support Programs
Financial – 401k, Life, Accidental Death and Dismemberment, Disability
Location
Glenview R&D Center
Equal Opportunity Employer
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.
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