Call Center Agent
Renuity, Midland, TX, United States
Onsite Call Center Agent
Statewide Remodeling, a division of Renuity, is hiring an Onsite Call Center Agent to expand our Homeowner Relationship Center team. If you are dedicated and hardworking and you are looking for a career opportunity where you can grow and be developed, don't wait! You don't want to miss out on this opportunity to join the fastest growing remodeling company in the United States!
About the Role
As a Call Center Agent, you'll support homeowners as they explore remodeling projectsqualifying interest, setting appointments, and providing an exceptional first impression. You'll work with customers across all Statewide Remodeling markets and help guide them toward solutions they love.
In this position, you will:
Manage inbound and outbound calls in a fast-paced call center environment
Partner with scheduling teams to verify appointments and confirm with customers
Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs
Participate in regular department contests and achieve both personal and team goals
What We Offer
Competitive hourly base pay
Monthly bonus opportunities with uncapped earning potential
Paid training program with hands-on support
Career growth opportunities within a national home improvement leader
Supportive, team-oriented call center environment
Consistent schedule and bi-weekly pay
Overtime eligibility
Key Qualifications
1+ year of customer service or sales experience preferred
Strong communication and active listening skills
Comfortable handling high call volume in a fast-paced environment
Basic computer proficiency (Microsoft Office and CRM systems)
Strong organizational and time management skills
Goal-oriented with a self-motivated mindset
Ability to multitask and adapt quickly
Open to coaching and continuous improvement
Who Thrives in This Role
Individuals who enjoy talking to people and building rapport quickly
Driven performers motivated by hitting goals and earning bonuses
Problem-solvers who can think on their feet
Team players who contribute to a positive culture
Those looking to grow into sales or leadership roles
Schedule & Location
Onsite call center environment
Full-time schedule
Must be able to sit and work at a computer for extended periods
Statewide Remodeling is a trusted leader in home improvement, helping homeowners upgrade their spaces with high-quality solutions and exceptional service. As part of the Renuity family, we are committed to innovation, growth, and delivering a best-in-class customer experience from the first call to final installation.
Statewide Remodeling, a division of Renuity, is hiring an Onsite Call Center Agent to expand our Homeowner Relationship Center team. If you are dedicated and hardworking and you are looking for a career opportunity where you can grow and be developed, don't wait! You don't want to miss out on this opportunity to join the fastest growing remodeling company in the United States!
About the Role
As a Call Center Agent, you'll support homeowners as they explore remodeling projectsqualifying interest, setting appointments, and providing an exceptional first impression. You'll work with customers across all Statewide Remodeling markets and help guide them toward solutions they love.
In this position, you will:
Manage inbound and outbound calls in a fast-paced call center environment
Partner with scheduling teams to verify appointments and confirm with customers
Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs
Participate in regular department contests and achieve both personal and team goals
What We Offer
Competitive hourly base pay
Monthly bonus opportunities with uncapped earning potential
Paid training program with hands-on support
Career growth opportunities within a national home improvement leader
Supportive, team-oriented call center environment
Consistent schedule and bi-weekly pay
Overtime eligibility
Key Qualifications
1+ year of customer service or sales experience preferred
Strong communication and active listening skills
Comfortable handling high call volume in a fast-paced environment
Basic computer proficiency (Microsoft Office and CRM systems)
Strong organizational and time management skills
Goal-oriented with a self-motivated mindset
Ability to multitask and adapt quickly
Open to coaching and continuous improvement
Who Thrives in This Role
Individuals who enjoy talking to people and building rapport quickly
Driven performers motivated by hitting goals and earning bonuses
Problem-solvers who can think on their feet
Team players who contribute to a positive culture
Those looking to grow into sales or leadership roles
Schedule & Location
Onsite call center environment
Full-time schedule
Must be able to sit and work at a computer for extended periods
Statewide Remodeling is a trusted leader in home improvement, helping homeowners upgrade their spaces with high-quality solutions and exceptional service. As part of the Renuity family, we are committed to innovation, growth, and delivering a best-in-class customer experience from the first call to final installation.