Suites Coordinator
Legends, New Orleans, LA, United States
Suites Coordinator
The Role The Suites Coordinator is an hourly position that will provide exceptional guest service to Suite Owners and Suites Administrators. The Coordinator will support the Suites Manager in day to day operations and coordination of event information. The coordinator must be extremely detail oriented and be able to multi-task. Responsibilities include but are not limited to: communication with suite holders/administrators, food and beverage sales, organization and maintenance of QUEST system and exceptional customer service. Must be able to operate in a fast paced, demanding environment efficiently.
Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.
Responsibilities
Responsible for working closely with Suite Owners/Administrators to coordinate information to ensure an excellent game day experience
Answer calls and emails in a timely manner
Must have extensive knowledge of food and beverage menu, specials and services offered
Provide Suite Owners/Administrators with information that requires a comprehensive knowledge of menus, company policies, practices and operations
Responsible for updating and maintaining Quest
Maintains Suite Owner information in a confidential manor
Candidate must handle inquiries, requests and present information in a professional manner
Ability to explain and answer questions about menu items, specials, company policies, procedures and operations in detail
Must be able to quickly and efficiently enter orders into Quest
Must be able to pull and produce appropriate reports for back of the house and front of the house on a daily basis
Must be able to up sell in a professional manor
Finalize any billing inquiries
Compile information using various sources; organizes reports; performs calculations, and updates as necessary
Independently responds to inquiries, verbally or in writing. Must have ability to work independently in a multi-tasking customer service setting
Has frequent contact with company executives and with executive personnel outside of company
Maintains positive public relations with inter-departmental and outside contacts at all times
Prioritizes work to meet deadlines with minimal guidance as to established times
Must be efficient and accurate with data entry
Must type 40 wpm with accuracy
May be needed in many different areas on emergency situations
Maintain the Suites office, its equipment and supplies
Other duties and projects as assigned
Qualifications
Customer service and communication
Fast paced problem solving
Build buyer/seller relationships
Must be personable, proactive and self-motivated
Organized and ability to jump from task to task and prioritize as needed
Ability to work under pressure and meet deadlines
Able to adapt to change quickly
Punctual and dependable
Must be able to read and maintain information
Must be able to perform simple mathematical calculations
Must be able to speak, read, write and understand English
Able to move fast and act on assigned duties
Must maintain personal hygiene and a well-groomed appearance standard
Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds
Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time
Finger, hand, and wrist dexterity
1-3 years Administrative Assistant experience required
Excellent organizational, written and verbal communications and interpersonal skills
Strong proficiency in Word, Excel and PowerPoint required, and the ability to learn and apply varied computer programs
Knowledge and experience working with a POS system
High School Diploma required, Associate degree preferred
Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
The Role The Suites Coordinator is an hourly position that will provide exceptional guest service to Suite Owners and Suites Administrators. The Coordinator will support the Suites Manager in day to day operations and coordination of event information. The coordinator must be extremely detail oriented and be able to multi-task. Responsibilities include but are not limited to: communication with suite holders/administrators, food and beverage sales, organization and maintenance of QUEST system and exceptional customer service. Must be able to operate in a fast paced, demanding environment efficiently.
Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.
Responsibilities
Responsible for working closely with Suite Owners/Administrators to coordinate information to ensure an excellent game day experience
Answer calls and emails in a timely manner
Must have extensive knowledge of food and beverage menu, specials and services offered
Provide Suite Owners/Administrators with information that requires a comprehensive knowledge of menus, company policies, practices and operations
Responsible for updating and maintaining Quest
Maintains Suite Owner information in a confidential manor
Candidate must handle inquiries, requests and present information in a professional manner
Ability to explain and answer questions about menu items, specials, company policies, procedures and operations in detail
Must be able to quickly and efficiently enter orders into Quest
Must be able to pull and produce appropriate reports for back of the house and front of the house on a daily basis
Must be able to up sell in a professional manor
Finalize any billing inquiries
Compile information using various sources; organizes reports; performs calculations, and updates as necessary
Independently responds to inquiries, verbally or in writing. Must have ability to work independently in a multi-tasking customer service setting
Has frequent contact with company executives and with executive personnel outside of company
Maintains positive public relations with inter-departmental and outside contacts at all times
Prioritizes work to meet deadlines with minimal guidance as to established times
Must be efficient and accurate with data entry
Must type 40 wpm with accuracy
May be needed in many different areas on emergency situations
Maintain the Suites office, its equipment and supplies
Other duties and projects as assigned
Qualifications
Customer service and communication
Fast paced problem solving
Build buyer/seller relationships
Must be personable, proactive and self-motivated
Organized and ability to jump from task to task and prioritize as needed
Ability to work under pressure and meet deadlines
Able to adapt to change quickly
Punctual and dependable
Must be able to read and maintain information
Must be able to perform simple mathematical calculations
Must be able to speak, read, write and understand English
Able to move fast and act on assigned duties
Must maintain personal hygiene and a well-groomed appearance standard
Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds
Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time
Finger, hand, and wrist dexterity
1-3 years Administrative Assistant experience required
Excellent organizational, written and verbal communications and interpersonal skills
Strong proficiency in Word, Excel and PowerPoint required, and the ability to learn and apply varied computer programs
Knowledge and experience working with a POS system
High School Diploma required, Associate degree preferred
Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.