Front Desk
Holiday Inn Express Versailles, Shelbyville, KY, United States
Front Desk Associate
Candlewood Suites - Shelbyville is seeking a friendly and organized Front Desk Associate to join our team in Shelbyville, KY. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and welcoming experience during their stay.
Responsibilities
Greet and welcome guests upon arrival, providing prompt and courteous service
Check guests in and out efficiently using the hotel's reservation system
Respond to guest inquiries and resolve any issues or complaints in a professional manner
Manage phone calls and email correspondence
Maintain accurate records of reservations, cancellations, and room assignments
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
Handle cash, credit card transactions, and daily accounting tasks
Requirements
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to multitask and work in a fast-paced environment
Basic computer skills; experience with reservation software is a plus
Availability to work various shifts, including weekends and holidays
Benefits
Competitive pay of $15.00 per hour
Flexible scheduling
Opportunities for career advancement within the company
Positive and supportive work environment
About the Company
Candlewood Suites - Shelbyville is part of the IHG family of hotels, known for providing comfortable and affordable extended-stay accommodations. We pride ourselves on excellent customer service and creating a welcoming atmosphere for all our guests. Join our team and be a part of a company that values its employees and fosters growth.
Candlewood Suites - Shelbyville is seeking a friendly and organized Front Desk Associate to join our team in Shelbyville, KY. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and welcoming experience during their stay.
Responsibilities
Greet and welcome guests upon arrival, providing prompt and courteous service
Check guests in and out efficiently using the hotel's reservation system
Respond to guest inquiries and resolve any issues or complaints in a professional manner
Manage phone calls and email correspondence
Maintain accurate records of reservations, cancellations, and room assignments
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
Handle cash, credit card transactions, and daily accounting tasks
Requirements
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to multitask and work in a fast-paced environment
Basic computer skills; experience with reservation software is a plus
Availability to work various shifts, including weekends and holidays
Benefits
Competitive pay of $15.00 per hour
Flexible scheduling
Opportunities for career advancement within the company
Positive and supportive work environment
About the Company
Candlewood Suites - Shelbyville is part of the IHG family of hotels, known for providing comfortable and affordable extended-stay accommodations. We pride ourselves on excellent customer service and creating a welcoming atmosphere for all our guests. Join our team and be a part of a company that values its employees and fosters growth.