Client Experience Manager - Massachusetts
Living Forward, Move Management, Oklahoma City, OK, United States
Client Experience Manager - Massachusetts
Location: Region near North Andover, MA (within 30 minutes required)
Position Type: Part-Time (Approximately 20–30 hours/week)
Hours: Monday–Friday, availability required between 9:00 AM – 4:00 PM
About Living Forward
Living Forward is a senior move management company dedicated to helping older adults and their families navigate life transitions with care, compassion, and organization. We specialize in supporting seniors as they move from their current home to their future one. Our services include downsizing, furniture floor planning, move coordination, packing, unpacking and settling and creating comfortable, functional homes for our clients.
Position Overview
We are seeking a compassionate, detail-oriented Client Experience Manager to guide clients through every step of the moving process. This role combines client‑facing relationship management with hands‑on project coordination, requiring empathy, leadership and strong organizational skills.
Key Responsibilities
Client Consultations & Planning
Conduct in-home visits to introduce Living Forward’s services to prospective clients and families
Build trust and establish strong client relationships from the first interaction
Take detailed measurements of client homes to support move planning
Create customized floor plans using our easy-to-use online design tool
Develop clear, accurate project estimates based on client needs
Project Management & Move Support
Oversee and support downsizing efforts with sensitivity and efficiency
Coordinate and participate with packing and unpacking processes
Provide on‑site oversight of the move team to ensure a smooth experience
Lead "settling in" services, including organizing spaces and tasks such as hanging artwork and setting up the home
Client Experience
Serve as the primary point of contact throughout the project
Ensure a high‑touch, positive experience for clients and their families
Problem‑solve in real time with a calm, solutions‑oriented mindset
Qualifications
Strong interpersonal and communication skills, with a compassionate approach
Highly organized with excellent attention to detail
Ability to manage multiple projects and timelines simultaneously
Comfortable working in clients’ homes and adapting to changing environments
Tech‑comfortable (easy to use tools and training will be available)
Requirements
Must have a reliable vehicle and valid driver’s license
Must be willing to drive to the North Andover area daily if needed
Must be available between 9:00 AM – 4:00 PM on scheduled workdays
Ability to lift light to moderate items (up to 20 lbs) occasionally and be on your feet for extended periods
Why Join Living Forward?
401K Program
Paid Holidays and earned PTO
Mileage Reimbursement
Meaningful work supporting seniors and families during important life transitions
Part‑time schedule (20–30 hours/week)
Compensation for this role is paid hourly
Supportive, team‑oriented environment
Opportunity to make a direct and lasting impact on clients’ lives
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Location: Region near North Andover, MA (within 30 minutes required)
Position Type: Part-Time (Approximately 20–30 hours/week)
Hours: Monday–Friday, availability required between 9:00 AM – 4:00 PM
About Living Forward
Living Forward is a senior move management company dedicated to helping older adults and their families navigate life transitions with care, compassion, and organization. We specialize in supporting seniors as they move from their current home to their future one. Our services include downsizing, furniture floor planning, move coordination, packing, unpacking and settling and creating comfortable, functional homes for our clients.
Position Overview
We are seeking a compassionate, detail-oriented Client Experience Manager to guide clients through every step of the moving process. This role combines client‑facing relationship management with hands‑on project coordination, requiring empathy, leadership and strong organizational skills.
Key Responsibilities
Client Consultations & Planning
Conduct in-home visits to introduce Living Forward’s services to prospective clients and families
Build trust and establish strong client relationships from the first interaction
Take detailed measurements of client homes to support move planning
Create customized floor plans using our easy-to-use online design tool
Develop clear, accurate project estimates based on client needs
Project Management & Move Support
Oversee and support downsizing efforts with sensitivity and efficiency
Coordinate and participate with packing and unpacking processes
Provide on‑site oversight of the move team to ensure a smooth experience
Lead "settling in" services, including organizing spaces and tasks such as hanging artwork and setting up the home
Client Experience
Serve as the primary point of contact throughout the project
Ensure a high‑touch, positive experience for clients and their families
Problem‑solve in real time with a calm, solutions‑oriented mindset
Qualifications
Strong interpersonal and communication skills, with a compassionate approach
Highly organized with excellent attention to detail
Ability to manage multiple projects and timelines simultaneously
Comfortable working in clients’ homes and adapting to changing environments
Tech‑comfortable (easy to use tools and training will be available)
Requirements
Must have a reliable vehicle and valid driver’s license
Must be willing to drive to the North Andover area daily if needed
Must be available between 9:00 AM – 4:00 PM on scheduled workdays
Ability to lift light to moderate items (up to 20 lbs) occasionally and be on your feet for extended periods
Why Join Living Forward?
401K Program
Paid Holidays and earned PTO
Mileage Reimbursement
Meaningful work supporting seniors and families during important life transitions
Part‑time schedule (20–30 hours/week)
Compensation for this role is paid hourly
Supportive, team‑oriented environment
Opportunity to make a direct and lasting impact on clients’ lives
#J-18808-Ljbffr