Kids Entertainment Supervisor
Great Wolf Lodge, Traverse City, MI, United States
3575 N US Highway 31 S, Traverse City MI 49684, United States
Pay:
$18.50
Hiring immediately with full-time, part-time, and flexible scheduling
Summary:
At Great Wolf, the Entertainment Supervisor leads the Kid's Entertainment pack in creating an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.
Join our Pack:
Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
Great Perks : Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training
Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave
Responsibilities
Ensure high visibility around the lodge and at daily events to act as "Host/Face of the lodge"
Ensure the Kid's Entertainment schedule is executed to brand standards and on-time for each offering
Ensure leadership presence on the floor during all scheduled Kid's Entertainment offerings
The KE Supervisor will provide consistent leadership to the pack, especially when the KE Manager is not on duty
Provide training, as a Certified Trainer, to new KE Pack Members to engage and entertain guests
Assist lodge entertainment leader in providing coaching around performance and entertainment and engagement skills.
Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge
Work with Entertainment leader to ensure Kid's Entertainment Brand Standards, including scheduling are met
Assist in participating and providing feedback on corporate projects, as assigned
Along with lodge entertainment leader, collaborate around personnel related matters including: Recruitment and hiring, performance management, disciplinary action, training, etc
Elevate and perform all branded experiences consistently according to Standard Operating Procedures
Provide High Paws cards for recognition of exceptional Pack Members
Build relationships with key partners such as I.T. and Engineering to follow-up on work orders (proactive and reactive)
Assist in leadership for all aspects of Kid's Entertainment programming at the property
Provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions
Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site
Ensure a safe, clean, and professional environment for guests and Pack Members
Basic Qualifications & Skills
High School diploma or equivalent experience
Requires working knowledge of Microsoft Office products
In good standing and exceeding performance in the Entertainment Ambassador role (i.e. positive attitude, reliable, comfortable in front of guests, expert in events/activities)
Must have prior experience working with children
Ability to multi-task and prioritize a variety of tasks with minimal direction
Event planning knowledge
Flexibility regarding scheduling based on business demands including evenings, weekends, and holidays
Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background and drug screen
Communication skills, ability to manage a team
Desired Qualifications & Traits
Previous experience in a related field such as Entertainment, Hospitality, or Education
Working knowledge of Microsoft Office products
Charismatic, enthusiastic attitude
Proven teamwork skills
Physical Requirements
Ability to lift up to 50 lbs.
Able to sit and/or stand for long periods of time
Ability to fit and wear character suits; maintain composure in character suits; including heat and humidity for periods of 60 minutes
Ability to dance and perform in hot, humid, and outdoor environments for periods up to 60 minutes.
Application Instructions:
Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
Position Close Date:
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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Pay:
$18.50
Hiring immediately with full-time, part-time, and flexible scheduling
Summary:
At Great Wolf, the Entertainment Supervisor leads the Kid's Entertainment pack in creating an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.
Join our Pack:
Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
Great Perks : Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training
Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave
Responsibilities
Ensure high visibility around the lodge and at daily events to act as "Host/Face of the lodge"
Ensure the Kid's Entertainment schedule is executed to brand standards and on-time for each offering
Ensure leadership presence on the floor during all scheduled Kid's Entertainment offerings
The KE Supervisor will provide consistent leadership to the pack, especially when the KE Manager is not on duty
Provide training, as a Certified Trainer, to new KE Pack Members to engage and entertain guests
Assist lodge entertainment leader in providing coaching around performance and entertainment and engagement skills.
Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge
Work with Entertainment leader to ensure Kid's Entertainment Brand Standards, including scheduling are met
Assist in participating and providing feedback on corporate projects, as assigned
Along with lodge entertainment leader, collaborate around personnel related matters including: Recruitment and hiring, performance management, disciplinary action, training, etc
Elevate and perform all branded experiences consistently according to Standard Operating Procedures
Provide High Paws cards for recognition of exceptional Pack Members
Build relationships with key partners such as I.T. and Engineering to follow-up on work orders (proactive and reactive)
Assist in leadership for all aspects of Kid's Entertainment programming at the property
Provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions
Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site
Ensure a safe, clean, and professional environment for guests and Pack Members
Basic Qualifications & Skills
High School diploma or equivalent experience
Requires working knowledge of Microsoft Office products
In good standing and exceeding performance in the Entertainment Ambassador role (i.e. positive attitude, reliable, comfortable in front of guests, expert in events/activities)
Must have prior experience working with children
Ability to multi-task and prioritize a variety of tasks with minimal direction
Event planning knowledge
Flexibility regarding scheduling based on business demands including evenings, weekends, and holidays
Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background and drug screen
Communication skills, ability to manage a team
Desired Qualifications & Traits
Previous experience in a related field such as Entertainment, Hospitality, or Education
Working knowledge of Microsoft Office products
Charismatic, enthusiastic attitude
Proven teamwork skills
Physical Requirements
Ability to lift up to 50 lbs.
Able to sit and/or stand for long periods of time
Ability to fit and wear character suits; maintain composure in character suits; including heat and humidity for periods of 60 minutes
Ability to dance and perform in hot, humid, and outdoor environments for periods up to 60 minutes.
Application Instructions:
Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
Position Close Date:
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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