Customer Project Manager
Stabilus, Gastonia, NC, United States
Job Description – Customer Project Manager – Industrial Sales
Department: Stabilus US / Americas, Industrial Sales Division
Reports to: Team Lead for Customer Project Management
Location: Gastonia, NC (Hybrid) at Stabilus Americas Headquarters
Travel: Less than 10%
Classification: Full-Time, Salary, Exempt
About Stabilus
Stabilus is a global leader in motion control technology - designing and manufacturing gas springs, dampers, and electromechanical drive systems for industrial, commercial, and automotive applications. With approximately €1.2 billion in annual revenue and operations across 45 locations worldwide, Stabilus serves customers in more than 50 countries. Our Americas Industrial Sales Division partners with direct customers and a broad distributor network to deliver custom‑engineered solutions across a wide range of industrial segments.
Summary
The Customer Project Manager (CPM) serves as the central coordinator for customer and sales project execution, managing new product introductions from opportunity handoff through production launch. Acting as the bridge between the customer‑facing sales team and internal execution functions, the CPM drives structured, efficient, and transparent project management across a broad range of industrial customer segments.
The CPM enables the sales organization to focus on commercial growth by owning internal process coordination, project timelines, and cross‑functional communication to ensure every customer and distributor partner experiences clarity, responsiveness, and professional execution consistent with Stabilus’s standards of excellence.
Project & Program Execution
Qualify and guide sales opportunities through our project process as standardized, custom, or development projects.
Standard – Qualification, Quotation, Ordering
Custom – New Part Introduction Process
Development – R&D Project Process
Review each incoming project request to confirm it represents sound business—clear commercial value, a feasible path to execution, and a scope appropriate for the resources required.
Manage project scope, deliverables, costing, and timelines by coordinating with Sales, Application Engineering, Production / Launch, and customer teams.
Track and maintain project status and documentation in CRM and project management tools; provide regular updates to internal stakeholders, customers, and sales partners.
Coordinate tasks and deliverables across all project phases, including:
Collect and manage project requirements; coordinate technical clarification with internal and external teams.
Coordinate cost calculations.
Prepare and deliver quotations.
Book and coordinate prototype and lab analysis orders.
Facilitate contract review of commercial and delivery terms.
Achieve customer acceptance and initiate the launch process.
Drive all launch milestones and deliverables through launch to series production release.
Customer & Distributor Support
Act as the primary interface for the sales team and distributor sales partners on Stabilus process‑related topics, ensuring the issues are directed to the right internal team and solved efficiently.
Provide all project updates, quotations, and deliverables directly to distributors for accounts managed through the distributor channel, supporting them as if they were internal sales counterparts.
Facilitate responses to technical data requests and documentation needs.
Maintain a contact matrix for escalations with quality, warranty, logistics, and customer service teams to resolve issues quickly.
Support escalations to management during the sales or launch phases for any conflicting internal process to ensure proper prioritization.
Internal Coordination and Process Improvement
Serve as a coordination hub within the sales organization, reducing duplicate effort and clarifying task ownership.
Standardize templates and workflows for quotations, approvals, and customer requests.
Document lessons learned and create reference material such as best practices to improve Standard Operating Procedures and knowledge transfer.
Support onboarding and training of new team members on the New Part Introduction (NPI) process.
Key Performance Indicators Of The Role
Customer satisfaction survey / NPS
Sales cycle time by project types and phases
On‑time rate of project deliverables
Customer responsiveness
Launch quality rate
Required Skills & Competencies
Clear and professional communication and presentation skills for customers and internal stakeholders in English.
Strong organization and coordination skills, including the ability to manage multiple requests and projects simultaneously.
Experience with product development and program management best practices and methodology.
Process‑oriented mindset with comfort navigating across key organizational functions.
Familiarity with manufacturing engineering processes, including sales, documentation, testing, and approvals.
Strong skills with Microsoft 365 suite, CRM / ERP, and project management tools.
Education, Training & Certifications
Bachelor’s degree in business, engineering, or related technical field required.
Recognized certifications such as PMP or CAPM preferred.
Optional: Certifications in APQP / IATF / ISO processes, Lean, Agile.
Experience
3–5 years of relevant experience in project management, sales operations, or technical sales coordination roles.
Background in automotive, manufacturing, or similar industries.
Proven track record of successful project or program management capabilities.
Demonstrated ability to manage critical customer escalations, coordinate functions across the organization.
Familiarity with product development, quality systems, and lab/test environments preferred.
Experience collaborating with distributors, channel partners, or external sales reps preferred.
Travel
Infrequent travel – for training or uncommon initiatives, projects, or training.
#J-18808-Ljbffr
Department: Stabilus US / Americas, Industrial Sales Division
Reports to: Team Lead for Customer Project Management
Location: Gastonia, NC (Hybrid) at Stabilus Americas Headquarters
Travel: Less than 10%
Classification: Full-Time, Salary, Exempt
About Stabilus
Stabilus is a global leader in motion control technology - designing and manufacturing gas springs, dampers, and electromechanical drive systems for industrial, commercial, and automotive applications. With approximately €1.2 billion in annual revenue and operations across 45 locations worldwide, Stabilus serves customers in more than 50 countries. Our Americas Industrial Sales Division partners with direct customers and a broad distributor network to deliver custom‑engineered solutions across a wide range of industrial segments.
Summary
The Customer Project Manager (CPM) serves as the central coordinator for customer and sales project execution, managing new product introductions from opportunity handoff through production launch. Acting as the bridge between the customer‑facing sales team and internal execution functions, the CPM drives structured, efficient, and transparent project management across a broad range of industrial customer segments.
The CPM enables the sales organization to focus on commercial growth by owning internal process coordination, project timelines, and cross‑functional communication to ensure every customer and distributor partner experiences clarity, responsiveness, and professional execution consistent with Stabilus’s standards of excellence.
Project & Program Execution
Qualify and guide sales opportunities through our project process as standardized, custom, or development projects.
Standard – Qualification, Quotation, Ordering
Custom – New Part Introduction Process
Development – R&D Project Process
Review each incoming project request to confirm it represents sound business—clear commercial value, a feasible path to execution, and a scope appropriate for the resources required.
Manage project scope, deliverables, costing, and timelines by coordinating with Sales, Application Engineering, Production / Launch, and customer teams.
Track and maintain project status and documentation in CRM and project management tools; provide regular updates to internal stakeholders, customers, and sales partners.
Coordinate tasks and deliverables across all project phases, including:
Collect and manage project requirements; coordinate technical clarification with internal and external teams.
Coordinate cost calculations.
Prepare and deliver quotations.
Book and coordinate prototype and lab analysis orders.
Facilitate contract review of commercial and delivery terms.
Achieve customer acceptance and initiate the launch process.
Drive all launch milestones and deliverables through launch to series production release.
Customer & Distributor Support
Act as the primary interface for the sales team and distributor sales partners on Stabilus process‑related topics, ensuring the issues are directed to the right internal team and solved efficiently.
Provide all project updates, quotations, and deliverables directly to distributors for accounts managed through the distributor channel, supporting them as if they were internal sales counterparts.
Facilitate responses to technical data requests and documentation needs.
Maintain a contact matrix for escalations with quality, warranty, logistics, and customer service teams to resolve issues quickly.
Support escalations to management during the sales or launch phases for any conflicting internal process to ensure proper prioritization.
Internal Coordination and Process Improvement
Serve as a coordination hub within the sales organization, reducing duplicate effort and clarifying task ownership.
Standardize templates and workflows for quotations, approvals, and customer requests.
Document lessons learned and create reference material such as best practices to improve Standard Operating Procedures and knowledge transfer.
Support onboarding and training of new team members on the New Part Introduction (NPI) process.
Key Performance Indicators Of The Role
Customer satisfaction survey / NPS
Sales cycle time by project types and phases
On‑time rate of project deliverables
Customer responsiveness
Launch quality rate
Required Skills & Competencies
Clear and professional communication and presentation skills for customers and internal stakeholders in English.
Strong organization and coordination skills, including the ability to manage multiple requests and projects simultaneously.
Experience with product development and program management best practices and methodology.
Process‑oriented mindset with comfort navigating across key organizational functions.
Familiarity with manufacturing engineering processes, including sales, documentation, testing, and approvals.
Strong skills with Microsoft 365 suite, CRM / ERP, and project management tools.
Education, Training & Certifications
Bachelor’s degree in business, engineering, or related technical field required.
Recognized certifications such as PMP or CAPM preferred.
Optional: Certifications in APQP / IATF / ISO processes, Lean, Agile.
Experience
3–5 years of relevant experience in project management, sales operations, or technical sales coordination roles.
Background in automotive, manufacturing, or similar industries.
Proven track record of successful project or program management capabilities.
Demonstrated ability to manage critical customer escalations, coordinate functions across the organization.
Familiarity with product development, quality systems, and lab/test environments preferred.
Experience collaborating with distributors, channel partners, or external sales reps preferred.
Travel
Infrequent travel – for training or uncommon initiatives, projects, or training.
#J-18808-Ljbffr