French Hospital Interpreter
University of Iowa, Iowa City, IA, United States
Position Overview
The UI Health Care has an opening for a full‑time French Hospital Interpreter within the Office of the Patient Experience.
Responsibilities
Provide interpretation and translation services for non‑English speaking patients, their families and hospital staff on an as‑needed basis.
Provide information and consultation to interdisciplinary team members.
Comply with departmental standards regarding EPIC documentation and statistics, departmental policies and procedures, and the National Code of Ethics for Interpreters in Healthcare.
Keep current with interpreter and healthcare knowledgebase and pursue further enhancements of job‑related knowledge.
Participate in on‑call responsibilities.
Characteristic Duties and Responsibilities
The interpreter treats all information learned in the performance of their professional duties as confidential, while observing relevant disclosure requirements.
The interpreter strives to render the message accurately, conveying the content and spirit of the original message, taking into consideration its cultural context.
The interpreter strives to maintain impartiality and refrains from counseling, advising or projecting personal biases or beliefs.
The interpreter maintains the boundaries of the professional role, refraining from personal involvement.
The interpreter continuously strives to develop awareness of his or her own and other (including biomedical) cultures encountered in the performance of their professional duties.
The interpreter treats all parties with respect.
When the patient's health, well‑being, or dignity is at risk, the interpreter may be justified in acting as an advocate. Advocacy must only be undertaken after careful and thoughtful analysis of the situation and discussion with supervisors and if less intrusive actions have not resolved the problem.
The interpreter must at all times act in a professional and ethical manner.
Interpretation and Translation Accuracy
Interprets with accuracy and maintains fidelity to verbal and non‑verbal cues (tone, mood, gestures, and facial expressions).
Is alert to client reactions and comprehension.
Explains and clarifies the role of interpreter to clients.
Demonstrates knowledge of specialized terminology and cultural traditions and customs.
Demonstrates respect for all members of the University community in the course of performing duties and in response to administrators, supervisors, coworkers, and customers.
Translates written documents, correspondence, and brochures used by patients and families with accuracy and adherence to tone, style, and register of the original.
Information and Consultation to Interdisciplinary Team Members
Provides cultural or communication information to other team members.
Participates in team consultations as needed.
Refers patient problems to appropriate hospital professional disciplines (Chaplain, Social Worker, Patient Relations Specialist, etc.).
Demonstrates understanding of the role of interpreter and functions within the role.
Demonstrates knowledge of and uses University/Hospital resources.
Fosters or promotes a welcoming and respectful work environment where people of all backgrounds feel welcomed and appreciated.
Participation in Office of the Patient Experience Activities
Participates in orientation for growth and development.
Participates in Language Bank training programs.
Conducts day‑to‑day problem solving.
Demonstrates commitment to professional growth and development.
Contributes to the development, strengthening and delivery of needed health and interpreter services.
Represents the interests of the University and of OPE leadership in the use of resources to meet service and productivity demands within OPE and division goals and budgets; strives to promote continual process and quality improvement.
Seeks opportunities to enhance professional knowledge, skills, and abilities related to the current position and for potential future roles and overall career development.
Other Projects and Tasks
Completes other projects or tasks within agreed‑upon time.
Position Details
Percent of Time: 100% full‑time
Work Schedule: Some flexibility between the hours of 7:00 AM and 5:00 PM, Monday through Friday
Location: UI Health Care Medical Center on the University Campus at 200 Hawkins Drive, Iowa City, IA
Pay Level: 3A. Starting salary will be based on applicant qualifications and relevant experience. Salary range for level 3A available in the Professional and Scientific Pay Structures.
Benefits Highlights
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions to retirement plans. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits
Required Qualifications
Bachelor's degree in language(s) or an equivalent combination of education and experience.
Fluency in both spoken and written English and French; proficiency will be tested annually.
Familiarity with the various cultures involved.
Excellent oral and written communication skills; ability to effectively transmit, receive, and interpret ideas, information, and needs through appropriate communication methods and behaviors.
Demonstrated ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation; high attention to detail and problem‑solving skills.
Six months’ previous healthcare‑related experience.
Familiarity with EMR (electronic medical record).
Demonstrated ability to utilize technology for interpreting services (Vidyo, Zoom, Epic video, etc.).
Experience in a fast‑paced, high‑volume work environment.
Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
Desirable Qualifications
Previous experience with Epic.
Proficiency in multiple languages, including but not limited to Spanish, ASL, and/or Mandarin.
Position Classification and Miscellaneous
Classification Title: Support Services Specialist
Appointment Type: Professional and Scientific
Schedule: Full‑time
Work Modality Options: On Campus
Compensation Summary
Pay Level: 3A
#J-18808-Ljbffr
The UI Health Care has an opening for a full‑time French Hospital Interpreter within the Office of the Patient Experience.
Responsibilities
Provide interpretation and translation services for non‑English speaking patients, their families and hospital staff on an as‑needed basis.
Provide information and consultation to interdisciplinary team members.
Comply with departmental standards regarding EPIC documentation and statistics, departmental policies and procedures, and the National Code of Ethics for Interpreters in Healthcare.
Keep current with interpreter and healthcare knowledgebase and pursue further enhancements of job‑related knowledge.
Participate in on‑call responsibilities.
Characteristic Duties and Responsibilities
The interpreter treats all information learned in the performance of their professional duties as confidential, while observing relevant disclosure requirements.
The interpreter strives to render the message accurately, conveying the content and spirit of the original message, taking into consideration its cultural context.
The interpreter strives to maintain impartiality and refrains from counseling, advising or projecting personal biases or beliefs.
The interpreter maintains the boundaries of the professional role, refraining from personal involvement.
The interpreter continuously strives to develop awareness of his or her own and other (including biomedical) cultures encountered in the performance of their professional duties.
The interpreter treats all parties with respect.
When the patient's health, well‑being, or dignity is at risk, the interpreter may be justified in acting as an advocate. Advocacy must only be undertaken after careful and thoughtful analysis of the situation and discussion with supervisors and if less intrusive actions have not resolved the problem.
The interpreter must at all times act in a professional and ethical manner.
Interpretation and Translation Accuracy
Interprets with accuracy and maintains fidelity to verbal and non‑verbal cues (tone, mood, gestures, and facial expressions).
Is alert to client reactions and comprehension.
Explains and clarifies the role of interpreter to clients.
Demonstrates knowledge of specialized terminology and cultural traditions and customs.
Demonstrates respect for all members of the University community in the course of performing duties and in response to administrators, supervisors, coworkers, and customers.
Translates written documents, correspondence, and brochures used by patients and families with accuracy and adherence to tone, style, and register of the original.
Information and Consultation to Interdisciplinary Team Members
Provides cultural or communication information to other team members.
Participates in team consultations as needed.
Refers patient problems to appropriate hospital professional disciplines (Chaplain, Social Worker, Patient Relations Specialist, etc.).
Demonstrates understanding of the role of interpreter and functions within the role.
Demonstrates knowledge of and uses University/Hospital resources.
Fosters or promotes a welcoming and respectful work environment where people of all backgrounds feel welcomed and appreciated.
Participation in Office of the Patient Experience Activities
Participates in orientation for growth and development.
Participates in Language Bank training programs.
Conducts day‑to‑day problem solving.
Demonstrates commitment to professional growth and development.
Contributes to the development, strengthening and delivery of needed health and interpreter services.
Represents the interests of the University and of OPE leadership in the use of resources to meet service and productivity demands within OPE and division goals and budgets; strives to promote continual process and quality improvement.
Seeks opportunities to enhance professional knowledge, skills, and abilities related to the current position and for potential future roles and overall career development.
Other Projects and Tasks
Completes other projects or tasks within agreed‑upon time.
Position Details
Percent of Time: 100% full‑time
Work Schedule: Some flexibility between the hours of 7:00 AM and 5:00 PM, Monday through Friday
Location: UI Health Care Medical Center on the University Campus at 200 Hawkins Drive, Iowa City, IA
Pay Level: 3A. Starting salary will be based on applicant qualifications and relevant experience. Salary range for level 3A available in the Professional and Scientific Pay Structures.
Benefits Highlights
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions to retirement plans. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits
Required Qualifications
Bachelor's degree in language(s) or an equivalent combination of education and experience.
Fluency in both spoken and written English and French; proficiency will be tested annually.
Familiarity with the various cultures involved.
Excellent oral and written communication skills; ability to effectively transmit, receive, and interpret ideas, information, and needs through appropriate communication methods and behaviors.
Demonstrated ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation; high attention to detail and problem‑solving skills.
Six months’ previous healthcare‑related experience.
Familiarity with EMR (electronic medical record).
Demonstrated ability to utilize technology for interpreting services (Vidyo, Zoom, Epic video, etc.).
Experience in a fast‑paced, high‑volume work environment.
Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
Desirable Qualifications
Previous experience with Epic.
Proficiency in multiple languages, including but not limited to Spanish, ASL, and/or Mandarin.
Position Classification and Miscellaneous
Classification Title: Support Services Specialist
Appointment Type: Professional and Scientific
Schedule: Full‑time
Work Modality Options: On Campus
Compensation Summary
Pay Level: 3A
#J-18808-Ljbffr