Patient Services Coordinator
US Oncology Inc., Bedford, TX, United States
Patient Services Coordinator
The US Oncology Network
is looking for a
Patient Services Coordinator
to join our team at
Texas Oncology . This full‑time position will support the Oncology Department at our 1609 Hospital Parkway clinic in Bedford, Texas and will provide coverage as needed at the Keller and Grapevine locations. Typical work week is Monday through Friday, 8:30 a – 5:00 p.
Responsibilities
Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co‑pays and balances; provides receipt.
Answers, screens, and responds to routine questions, routes to appropriate personnel or takes thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records.
Other duties as requested or assigned. May type memos and forms.
Qualifications
Level 1
High school diploma or equivalent required.
Some receptionist or office experience preferred.
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
Must successfully complete required e‑learning courses within 90 days of occupying position.
Level 2 (including Level 1 requirements)
At least eighteen (18) months front‑medical office receptionist experience with insurance forms and scheduling software required.
Knowledge of this practice’s personnel, daily routines, and scheduling a plus.
Level Sr (including Level 1 and 2 requirements)
At least five years front‑medical office receptionist experience with insurance forms and scheduling software required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work requires frequent interaction with patients and staff.
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The US Oncology Network
is looking for a
Patient Services Coordinator
to join our team at
Texas Oncology . This full‑time position will support the Oncology Department at our 1609 Hospital Parkway clinic in Bedford, Texas and will provide coverage as needed at the Keller and Grapevine locations. Typical work week is Monday through Friday, 8:30 a – 5:00 p.
Responsibilities
Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co‑pays and balances; provides receipt.
Answers, screens, and responds to routine questions, routes to appropriate personnel or takes thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records.
Other duties as requested or assigned. May type memos and forms.
Qualifications
Level 1
High school diploma or equivalent required.
Some receptionist or office experience preferred.
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
Must successfully complete required e‑learning courses within 90 days of occupying position.
Level 2 (including Level 1 requirements)
At least eighteen (18) months front‑medical office receptionist experience with insurance forms and scheduling software required.
Knowledge of this practice’s personnel, daily routines, and scheduling a plus.
Level Sr (including Level 1 and 2 requirements)
At least five years front‑medical office receptionist experience with insurance forms and scheduling software required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work requires frequent interaction with patients and staff.
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