Overnight Emergency Care Coordinator
PetVet Care Centers, Lacey, WA, United States
Position Overview
PetVet Care Centers' Olympia Pet Emergency is currently seeking an Overnight Emergency Care Coordinator to join their team!
At PetVet Care Centers, our mission is to improve the lives of animals and people by providing exceptional and compassionate care at every stage.
Because life is better with pets.
We deliver the
Ultimate Care Experience - every pet, every client, every time.
That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Key Responsibilities
Provides excellent customer service in-person, over the phone, and during high‑stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.
Qualifications (Required)
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
At least 1 year of veterinary reception experience.
Knowledge of clerical procedures and ability to organize files and records.
Excellent customer service skills, providing courteous and prompt assistance.
Accurate cash handling and cashiering abilities.
Strong multitasking skills with attention to detail.
Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
Preferred Skills (Nice to Have)
2 or more years of veterinary reception experience.
Schedule
Overnights from 6pm‑4am, Wednesday‑Saturday.
Training is day shift from 8am‑6pm, Monday‑Thursday.
What We Offer
Benefits include:
Medical, dental, and vision insurance.
Paid Parental Leave (birth, adoption, foster).
401(k) with discretionary contribution.
Team Member Pet Discounts.
Emotional wellbeing support – including Calm app access and 24/7 EAP.
CE stipends and career development resources.
Grant Circle – a relief fund for team members facing personal hardship.
Local hospital culture backed by national resources.
Pay Range
$18 - $18 USD
Equal Opportunity Employment
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
Privacy Notice
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
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PetVet Care Centers' Olympia Pet Emergency is currently seeking an Overnight Emergency Care Coordinator to join their team!
At PetVet Care Centers, our mission is to improve the lives of animals and people by providing exceptional and compassionate care at every stage.
Because life is better with pets.
We deliver the
Ultimate Care Experience - every pet, every client, every time.
That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Key Responsibilities
Provides excellent customer service in-person, over the phone, and during high‑stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.
Qualifications (Required)
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
At least 1 year of veterinary reception experience.
Knowledge of clerical procedures and ability to organize files and records.
Excellent customer service skills, providing courteous and prompt assistance.
Accurate cash handling and cashiering abilities.
Strong multitasking skills with attention to detail.
Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
Preferred Skills (Nice to Have)
2 or more years of veterinary reception experience.
Schedule
Overnights from 6pm‑4am, Wednesday‑Saturday.
Training is day shift from 8am‑6pm, Monday‑Thursday.
What We Offer
Benefits include:
Medical, dental, and vision insurance.
Paid Parental Leave (birth, adoption, foster).
401(k) with discretionary contribution.
Team Member Pet Discounts.
Emotional wellbeing support – including Calm app access and 24/7 EAP.
CE stipends and career development resources.
Grant Circle – a relief fund for team members facing personal hardship.
Local hospital culture backed by national resources.
Pay Range
$18 - $18 USD
Equal Opportunity Employment
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
Privacy Notice
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
#J-18808-Ljbffr