Club Manager
Baseline Fitness, Burnsville, MN, United States
Job Title:
Club Manager
Reports to:
District Manager
Status:
Full Time/Supervisor/Exempt/Non-Exempt
Job Summary:
Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.
Essential Duties And Responsibilities
Recruit, hire, train, schedule and supervise team members.
Oversee member service to ensure all team members provide outstanding customer service.
Perform front‑desk tasks such as greeting members, giving gym tours, and addressing member service issues.
Provide support to team members and club members.
Create and maintain a positive image for the club.
Coach and counsel employees to achieve company standards.
Ensure prompt opening and closing of the gym.
Ensure staff are aware of and trained on current marketing promotions.
Complete manager portions of onboarding in Paycom for all new hires.
Ensure the club is open and staffed during all hours of business.
Enforce adherence to all company policies and procedures.
Order supplies and track inventory.
Essential Behavior Requirements
Deliver exceptional customer service in all interactions.
Actively listen to customers and coworkers, empathize, and collaborate to solve problems.
Identify, analyze, and propose solutions to problems.
Demonstrate diplomacy and tact in all interactions.
Maintain timely and effective communication with staff, supervisors, and departments.
Minimum Qualifications
Honesty and a strong work ethic.
At least one year of managerial experience.
Strong customer service skills.
Strong communication, organizational, and leadership abilities.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Lift up to 50 lbs. less than 30% of the time.
Benefits
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Vision insurance
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
EEO Statement
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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Club Manager
Reports to:
District Manager
Status:
Full Time/Supervisor/Exempt/Non-Exempt
Job Summary:
Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.
Essential Duties And Responsibilities
Recruit, hire, train, schedule and supervise team members.
Oversee member service to ensure all team members provide outstanding customer service.
Perform front‑desk tasks such as greeting members, giving gym tours, and addressing member service issues.
Provide support to team members and club members.
Create and maintain a positive image for the club.
Coach and counsel employees to achieve company standards.
Ensure prompt opening and closing of the gym.
Ensure staff are aware of and trained on current marketing promotions.
Complete manager portions of onboarding in Paycom for all new hires.
Ensure the club is open and staffed during all hours of business.
Enforce adherence to all company policies and procedures.
Order supplies and track inventory.
Essential Behavior Requirements
Deliver exceptional customer service in all interactions.
Actively listen to customers and coworkers, empathize, and collaborate to solve problems.
Identify, analyze, and propose solutions to problems.
Demonstrate diplomacy and tact in all interactions.
Maintain timely and effective communication with staff, supervisors, and departments.
Minimum Qualifications
Honesty and a strong work ethic.
At least one year of managerial experience.
Strong customer service skills.
Strong communication, organizational, and leadership abilities.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Lift up to 50 lbs. less than 30% of the time.
Benefits
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Vision insurance
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
EEO Statement
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
#J-18808-Ljbffr