Customer Support Specialist I
700Credit, Southfield, MI, United States
About 700Credit
700Credit is the industry leader in providing cutting‑edge credit and compliance solutions to the automotive sector. We are passionate about innovation, growth, and delivering the best for our clients. As the largest provider in the field, we offer an excellent compensation/benefit package.
Job Summary
We are searching for a highly motivated Customer Support Specialist I to join our team in Southfield, MI. In this role you will deliver an exceptional support experience to end users, diagnosing issues and providing timely resolutions.
Responsibilities
Provide front-line customer interaction and support, engaging directly with customers to address inquiries, concerns, and service requests.
Diagnose and resolve technical issues efficiently, gathering information, analyzing symptoms, and providing timely resolutions for a wide range of user issues.
Document all customer interactions accurately using the case management tool.
Escalate complex issues to appropriate teams when additional expertise is required.
Perform follow-up communication and callbacks to ensure issue resolution.
Manage case queue and meet performance goals, monitoring open tickets and working toward exceeding team metrics.
Stay current on system updates and processes to provide accurate and relevant support.
Collaborate with cross-functional teams such as sales, compliance, and implementation.
Promote customer retention through solutions, offering alternative solutions when appropriate.
Identify potential leads for the sales team during support interactions.
Participate in after‑hours support coverage as required.
Qualifications
1 to 3 years of experience in a client‑facing or customer service role.
High school diploma or equivalent required; Bachelor’s degree preferred.
Demonstrated ability to stay focused and manage multiple priorities effectively.
Strong team player with the ability to work independently when needed.
Excellent interpersonal and client relationship‑building skills.
Experience with case management systems and CRM tools is a plus.
Comfortable working in a structured, performance‑driven environment with a commitment to high ethical standards.
Exceptional verbal and written communication skills.
Confident and professional phone presence.
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700Credit is the industry leader in providing cutting‑edge credit and compliance solutions to the automotive sector. We are passionate about innovation, growth, and delivering the best for our clients. As the largest provider in the field, we offer an excellent compensation/benefit package.
Job Summary
We are searching for a highly motivated Customer Support Specialist I to join our team in Southfield, MI. In this role you will deliver an exceptional support experience to end users, diagnosing issues and providing timely resolutions.
Responsibilities
Provide front-line customer interaction and support, engaging directly with customers to address inquiries, concerns, and service requests.
Diagnose and resolve technical issues efficiently, gathering information, analyzing symptoms, and providing timely resolutions for a wide range of user issues.
Document all customer interactions accurately using the case management tool.
Escalate complex issues to appropriate teams when additional expertise is required.
Perform follow-up communication and callbacks to ensure issue resolution.
Manage case queue and meet performance goals, monitoring open tickets and working toward exceeding team metrics.
Stay current on system updates and processes to provide accurate and relevant support.
Collaborate with cross-functional teams such as sales, compliance, and implementation.
Promote customer retention through solutions, offering alternative solutions when appropriate.
Identify potential leads for the sales team during support interactions.
Participate in after‑hours support coverage as required.
Qualifications
1 to 3 years of experience in a client‑facing or customer service role.
High school diploma or equivalent required; Bachelor’s degree preferred.
Demonstrated ability to stay focused and manage multiple priorities effectively.
Strong team player with the ability to work independently when needed.
Excellent interpersonal and client relationship‑building skills.
Experience with case management systems and CRM tools is a plus.
Comfortable working in a structured, performance‑driven environment with a commitment to high ethical standards.
Exceptional verbal and written communication skills.
Confident and professional phone presence.
#J-18808-Ljbffr