Customer Service Supervisor - Onsite Conveyor Maintenance
Honeywell, Perris, CA, United States
Job Description
As a Customer Service Supervisor for Onsite Conveyor Maintenance at Honeywell, you will oversee and manage customer service operations for conveyor maintenance within the IGS business unit. The role includes leading a team of customer service technicians, ensuring exceptional service delivery, coordinating onsite conveyor maintenance activities, and working alongside technicians when needed. You will report directly to a Regional Maintenance Manager and work onsite full‑time at the customer location, significantly impacting customers' satisfaction and the success of our conveyor maintenance services while representing Honeywell onsite.
Responsibilities
Lead and manage a team of customer service technicians, providing guidance, support, and training to ensure exceptional service delivery.
Coordinate and schedule onsite conveyor maintenance activities, ensuring timely and efficient service to meet customer requirements and minimize downtime.
Act as the main point of contact for the customer, addressing inquiries, concerns, and escalations related to conveyor maintenance services.
Collaborate with cross‑functional teams, including technicians, engineers, and sales representatives, to ensure seamless coordination and execution of conveyor maintenance projects.
Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes to enhance customer satisfaction.
Develop and maintain strong relationships with customers, understanding their specific needs and providing tailored solutions.
Ensure compliance with safety, environmental, and regulatory requirements during onsite conveyor maintenance activities.
Collaborate with external vendors and contractors for specialized maintenance services, monitoring their work to ensure it meets established standards and remains within budget.
Provide regular reports and updates to senior management on customer service performance, including key metrics, customer feedback, and improvement initiatives.
Assist technicians in the repair and maintenance of equipment.
Complete work orders, records, logs, and other written or computer‑based documents according to established procedures.
Diagnose mechanical, electrical, and electronic problems using technical drawings, diagnostic tools, PLCs, and external I/O devices.
Operate material handling equipment, battery equipment, moving machinery, and other powered equipment; utilize TCPiP as a troubleshooting and setup tool.
Perform preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment) according to safety and quality procedures.
Maintain inventory of company supplied tools and parts, whether customer or company owned.
Physical Requirements
Regular bending, lifting, stretching, and reaching both below the waist and above the head.
Walking within and around the site with great frequency; walking up multiple flights of stairs (2–6) is required at times.
Able to work at heights and climb ladders safely and without limitations.
Full manual dexterity in both hands and wrists, eye/hand coordination, and foot motion; ability to stand or walk for up to 10–12 hours.
Flexibility to cover multiple shifts and holiday hours as required.
Willing to work overtime as required.
Some travel may be required but is not mandatory; this training opportunity encourages skill development and networking.
Qualifications
High School diploma or GED is required.
Valid driver’s license.
5+ years mechanical troubleshooting and repair experience required.
5+ years electrical troubleshooting and repair experience required.
MS Office skills (Word, Excel, PowerPoint, Outlook).
Shift work may be required.
Proven leadership and management skills, with experience in leading a team.
Excellent communication and interpersonal skills.
Strong problem‑solving and decision‑making abilities.
5+ years experience working with conveyor maintenance or related industrial equipment.
We Value
Material handling experience in conveyor, sortation, palletizers, and robotics.
Controls troubleshooting experience.
Networking troubleshooting experience (required for senior level).
2+ years leadership experience.
Passion for delivering exceptional customer service and satisfaction.
Ability to work independently and as part of a team.
Strong organizational and time‑management skills.
Continuous learning and adaptability to changing customer needs and industry trends.
Benefits
In addition to a competitive salary and leading‑edge work, Honeywell offers a comprehensive benefits package that includes employer‑subsidized medical, dental, vision, and life insurance; short‑term and long‑term disability; 401(k) match; flexible spending accounts; health savings accounts; an employee assistance program; educational assistance; parental leave; paid time off (vacation, personal business, sick time, parental leave); and 12 paid holidays.
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As a Customer Service Supervisor for Onsite Conveyor Maintenance at Honeywell, you will oversee and manage customer service operations for conveyor maintenance within the IGS business unit. The role includes leading a team of customer service technicians, ensuring exceptional service delivery, coordinating onsite conveyor maintenance activities, and working alongside technicians when needed. You will report directly to a Regional Maintenance Manager and work onsite full‑time at the customer location, significantly impacting customers' satisfaction and the success of our conveyor maintenance services while representing Honeywell onsite.
Responsibilities
Lead and manage a team of customer service technicians, providing guidance, support, and training to ensure exceptional service delivery.
Coordinate and schedule onsite conveyor maintenance activities, ensuring timely and efficient service to meet customer requirements and minimize downtime.
Act as the main point of contact for the customer, addressing inquiries, concerns, and escalations related to conveyor maintenance services.
Collaborate with cross‑functional teams, including technicians, engineers, and sales representatives, to ensure seamless coordination and execution of conveyor maintenance projects.
Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes to enhance customer satisfaction.
Develop and maintain strong relationships with customers, understanding their specific needs and providing tailored solutions.
Ensure compliance with safety, environmental, and regulatory requirements during onsite conveyor maintenance activities.
Collaborate with external vendors and contractors for specialized maintenance services, monitoring their work to ensure it meets established standards and remains within budget.
Provide regular reports and updates to senior management on customer service performance, including key metrics, customer feedback, and improvement initiatives.
Assist technicians in the repair and maintenance of equipment.
Complete work orders, records, logs, and other written or computer‑based documents according to established procedures.
Diagnose mechanical, electrical, and electronic problems using technical drawings, diagnostic tools, PLCs, and external I/O devices.
Operate material handling equipment, battery equipment, moving machinery, and other powered equipment; utilize TCPiP as a troubleshooting and setup tool.
Perform preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment) according to safety and quality procedures.
Maintain inventory of company supplied tools and parts, whether customer or company owned.
Physical Requirements
Regular bending, lifting, stretching, and reaching both below the waist and above the head.
Walking within and around the site with great frequency; walking up multiple flights of stairs (2–6) is required at times.
Able to work at heights and climb ladders safely and without limitations.
Full manual dexterity in both hands and wrists, eye/hand coordination, and foot motion; ability to stand or walk for up to 10–12 hours.
Flexibility to cover multiple shifts and holiday hours as required.
Willing to work overtime as required.
Some travel may be required but is not mandatory; this training opportunity encourages skill development and networking.
Qualifications
High School diploma or GED is required.
Valid driver’s license.
5+ years mechanical troubleshooting and repair experience required.
5+ years electrical troubleshooting and repair experience required.
MS Office skills (Word, Excel, PowerPoint, Outlook).
Shift work may be required.
Proven leadership and management skills, with experience in leading a team.
Excellent communication and interpersonal skills.
Strong problem‑solving and decision‑making abilities.
5+ years experience working with conveyor maintenance or related industrial equipment.
We Value
Material handling experience in conveyor, sortation, palletizers, and robotics.
Controls troubleshooting experience.
Networking troubleshooting experience (required for senior level).
2+ years leadership experience.
Passion for delivering exceptional customer service and satisfaction.
Ability to work independently and as part of a team.
Strong organizational and time‑management skills.
Continuous learning and adaptability to changing customer needs and industry trends.
Benefits
In addition to a competitive salary and leading‑edge work, Honeywell offers a comprehensive benefits package that includes employer‑subsidized medical, dental, vision, and life insurance; short‑term and long‑term disability; 401(k) match; flexible spending accounts; health savings accounts; an employee assistance program; educational assistance; parental leave; paid time off (vacation, personal business, sick time, parental leave); and 12 paid holidays.
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