Operations Compliance & Training Specialist (Regional Liaison)
Daimler Truck North America, Charlotte, NC, United States
Inside the Role
As the Operations Compliance & Training Specialist, you are the dedicated subject matter expert responsible for the integrity of our business processes across all operations, including the two critical hubs: our third‑party vendor in Canada and our internal Service Center in Mexico.
Reporting directly to the US headquarters, you act as a one‑person "strategic bridge." Using your Master’s degree and advanced data reporting skills, you monitor performance, ensure regulatory adherence, and manage the seamless transition of workflows across borders. This role is ideal for a process‑oriented professional who thrives on autonomy and possesses a deep "under‑the‑hood" understanding of how business operations run.
Benefits
Annual bonus program; 401(k) company contribution with company match up to 6% and a non‑elective company contribution of 3‑7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short‑term and long‑term disability plans.
What You Drive at DTFS
1. Process & Integration Management
Liaison Extraordinaire:
Serve as the single point of contact between US leadership and international execution teams, while overseeing the monitoring of key performance indicators (KPIs) across all markets and service centers, including DTFS Mexico.
Operational Migration:
Coordinate the end‑to‑end movement of business processes from Canada to the Mexico Service Center, ensuring all standard operating procedures (SOPs) are documented and maintained.
Liaison Extraordinaire:
Facilitate the migration of new processes from the US to the Mexico Service Center as needed to ensure smooth transitions and operational continuity.
Cross‑Functional Support:
Apply a deep understanding of the business lifecycle to troubleshoot operational bottlenecks and ensure the Mexico and Canada teams are aligned with NA Regional Goals.
2. Data Analytics & Performance Reporting
Metrics Ownership:
Develop and manage comprehensive data reports to track KPIs and service level agreements (SLAs).
Insights‑Driven Action:
Analyze daily and weekly performance data to identify trends and pinpoint areas in Canada or Mexico requiring training interventions or process adjustments.
HQ Reporting:
Provide clear, data‑backed updates to the NA Regional team regarding the health of international operations.
3. Compliance & Quality Assurance
Canadian Regulatory SME:
Maintain oversight of all Canadian‑specific regulations (e.g., PIPEDA, provincial collection laws) to ensure global agents operate within legal boundaries.
Training Stewardship:
Review and validate training materials, ensuring content and quality meet business standards.
Audit Execution:
Perform regular remote and in‑person audits of processes to ensure 100% compliance and alignment.
Knowledge You Should Bring
Education:
Master’s Degree required (MBA, Management, or related field).
Experience:
5+ years in Business Operations, Project Management, or Vendor Coordination.
Technical Skills:
Advanced data reporting experience (Excel, Power BI, or similar) essential; ability to turn raw data into actionable stories.
Subject Matter Expertise:
Knowledge of business process management and regulatory landscape.
Communication:
Superior English communication skills. Primary liaison for Mexico center; must communicate complex requirements clearly to non‑native speakers (Spanish not required but preferred).
Core Competencies
Self‑Directed:
Able to manage two different geographic regions and time zones independently.
Analytical:
Uses data, not just intuition, to solve operational problems.
Process‑Obsessed:
Enjoys creating order out of complexity and ensuring "the right way" is the only way.
Continuous Improvement Support
Assist in documenting and mapping end‑to‑end financial services processes.
Help identify inefficiencies, rework, and opportunities for standardization or automation.
Support Lean and structured problem‑solving activities led by senior team members.
Collect, track, and maintain performance metrics and KPIs aligned to operational goals.
Project Coordination & Execution Support
Support cross‑functional initiatives by tracking actions, milestones, and deliverables.
Maintain project plans, timelines, status updates, and basic risk or issue logs.
Assist with meeting coordination, documentation, and follow‑ups.
Contribute to operational readiness activities for system changes or process updates.
Help prepare presentation materials and summaries for leadership reviews.
AI & Automation Exposure
Support identification of processes that may benefit from automation or analytics.
Assist AI, IT, or analytics teams with data gathering, documentation, and testing activities.
Help track adoption and basic performance metrics for AI‑enabled or automated solutions.
Support change management and communication activities related to new tools or workflows.
Success in Year 1 Looks Like
Consistent support of multiple improvement or project initiatives.
Reliable project tracking, documentation, and reporting.
Contribution to at least one automation or AI‑enabled initiative.
Demonstrated learning and application of continuous improvement and project skills.
Positive feedback from project leads and cross‑functional partners.
EEO Statement
Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503‑745‑8982 or toll free 800‑206‑3369. For TTY/TDD enabled call 503‑745‑2137 or toll free 866‑355‑6935.
#J-18808-Ljbffr
As the Operations Compliance & Training Specialist, you are the dedicated subject matter expert responsible for the integrity of our business processes across all operations, including the two critical hubs: our third‑party vendor in Canada and our internal Service Center in Mexico.
Reporting directly to the US headquarters, you act as a one‑person "strategic bridge." Using your Master’s degree and advanced data reporting skills, you monitor performance, ensure regulatory adherence, and manage the seamless transition of workflows across borders. This role is ideal for a process‑oriented professional who thrives on autonomy and possesses a deep "under‑the‑hood" understanding of how business operations run.
Benefits
Annual bonus program; 401(k) company contribution with company match up to 6% and a non‑elective company contribution of 3‑7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short‑term and long‑term disability plans.
What You Drive at DTFS
1. Process & Integration Management
Liaison Extraordinaire:
Serve as the single point of contact between US leadership and international execution teams, while overseeing the monitoring of key performance indicators (KPIs) across all markets and service centers, including DTFS Mexico.
Operational Migration:
Coordinate the end‑to‑end movement of business processes from Canada to the Mexico Service Center, ensuring all standard operating procedures (SOPs) are documented and maintained.
Liaison Extraordinaire:
Facilitate the migration of new processes from the US to the Mexico Service Center as needed to ensure smooth transitions and operational continuity.
Cross‑Functional Support:
Apply a deep understanding of the business lifecycle to troubleshoot operational bottlenecks and ensure the Mexico and Canada teams are aligned with NA Regional Goals.
2. Data Analytics & Performance Reporting
Metrics Ownership:
Develop and manage comprehensive data reports to track KPIs and service level agreements (SLAs).
Insights‑Driven Action:
Analyze daily and weekly performance data to identify trends and pinpoint areas in Canada or Mexico requiring training interventions or process adjustments.
HQ Reporting:
Provide clear, data‑backed updates to the NA Regional team regarding the health of international operations.
3. Compliance & Quality Assurance
Canadian Regulatory SME:
Maintain oversight of all Canadian‑specific regulations (e.g., PIPEDA, provincial collection laws) to ensure global agents operate within legal boundaries.
Training Stewardship:
Review and validate training materials, ensuring content and quality meet business standards.
Audit Execution:
Perform regular remote and in‑person audits of processes to ensure 100% compliance and alignment.
Knowledge You Should Bring
Education:
Master’s Degree required (MBA, Management, or related field).
Experience:
5+ years in Business Operations, Project Management, or Vendor Coordination.
Technical Skills:
Advanced data reporting experience (Excel, Power BI, or similar) essential; ability to turn raw data into actionable stories.
Subject Matter Expertise:
Knowledge of business process management and regulatory landscape.
Communication:
Superior English communication skills. Primary liaison for Mexico center; must communicate complex requirements clearly to non‑native speakers (Spanish not required but preferred).
Core Competencies
Self‑Directed:
Able to manage two different geographic regions and time zones independently.
Analytical:
Uses data, not just intuition, to solve operational problems.
Process‑Obsessed:
Enjoys creating order out of complexity and ensuring "the right way" is the only way.
Continuous Improvement Support
Assist in documenting and mapping end‑to‑end financial services processes.
Help identify inefficiencies, rework, and opportunities for standardization or automation.
Support Lean and structured problem‑solving activities led by senior team members.
Collect, track, and maintain performance metrics and KPIs aligned to operational goals.
Project Coordination & Execution Support
Support cross‑functional initiatives by tracking actions, milestones, and deliverables.
Maintain project plans, timelines, status updates, and basic risk or issue logs.
Assist with meeting coordination, documentation, and follow‑ups.
Contribute to operational readiness activities for system changes or process updates.
Help prepare presentation materials and summaries for leadership reviews.
AI & Automation Exposure
Support identification of processes that may benefit from automation or analytics.
Assist AI, IT, or analytics teams with data gathering, documentation, and testing activities.
Help track adoption and basic performance metrics for AI‑enabled or automated solutions.
Support change management and communication activities related to new tools or workflows.
Success in Year 1 Looks Like
Consistent support of multiple improvement or project initiatives.
Reliable project tracking, documentation, and reporting.
Contribution to at least one automation or AI‑enabled initiative.
Demonstrated learning and application of continuous improvement and project skills.
Positive feedback from project leads and cross‑functional partners.
EEO Statement
Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503‑745‑8982 or toll free 800‑206‑3369. For TTY/TDD enabled call 503‑745‑2137 or toll free 866‑355‑6935.
#J-18808-Ljbffr