Social Worker Supervisor II
CalHR, Sacramento, KY, United States
Job Summary
Under general direction, the Social Worker Supervisor II plans, organizes, and directs the work of social service staff providing advanced complex casework, and performs related duties as assigned.
Responsibilities
Plans, assigns, directs, mentors, coaches, and reviews the work of employees providing advanced or complex casework such as adoptions and protective services; may be required to work or supervise on‑call.
Consults with and guides social workers in providing counseling, support, and guidance to clients with complex or specialized needs.
Reviews and approves forms, applications, court reports, placements, abuse reports, and other documents; reassesses and modifies case plans.
May testify in court; supports witnesses and victims who must testify in court.
Selects, trains, evaluates, and disciplines subordinate staff.
Documents and addresses clients’ concerns and complaints.
Assists in the development of community resources for all programs.
Participates in the development of in‑service training and staff development programs.
Evaluates the effectiveness of policies and procedures.
Represents the social services department at conferences and addresses community groups.
Discusses or interprets regulations, rules, policies, and programs to clients, applicants, staff, and the general public.
Facilitates communication between staff and management; communicates department expectations, activities, policy changes, regulatory changes, and recommends service delivery improvements.
Provides social services for sensitive or confidential cases in the absence of assigned social workers or to meet workload demands.
Participates or intercedes in interviews to defuse hostile or angry clients; obtains information on personal issues in difficult or emotional situations; explains decisions or recommendations to clients and family members.
Establishes and maintains effective working relationships and trust with staff, clients, family members, community organizations, and the public; collaborates with service providers; facilitates a work environment favoring teamwork, collaboration, and mutual respect.
Provides peer support for coworkers facing case‑related stress.
Maintains written chronological narrative reflecting personal or other contacts with the client and reasons for the social worker’s actions; prepares and maintains case records and databases; communicates decisions, timelines, recommendations, and case plans to clients, families, and service providers.
May direct research studies and prepare reports.
Enters and retrieves information from an automated computer system; researches information using the Internet and computer resources.
Develops and prepares court reports, case plans, case narratives, and safety plans in automated computer systems.
Authorizes the provision of social and employment services through the department, provides services, and makes referrals to other agency staff and community agencies.
Receives, approves, and prepares correspondence and reports.
Ensures all services are delivered in a respectful, culturally sensitive, and appropriate manner.
Maintains confidential information in accordance with legal standards and county regulations; performs all duties in conformance with the National Association of Social Workers Code of Ethics.
Performs related duties as assigned.
Qualifications
Knowledge of supervision, training, mentoring, casework consultation, workload management, report writing, public social services administration, social research methods, applicable laws, medical and mental health needs of special populations, crisis intervention protocols, psychopathology, signs of abuse and substance use, client safety standards, research methodology, community organization, and computer use.
Ability to exercise sound judgment in organizing and prioritizing unit activities; select, train, coach, supervise, evaluate, and discipline staff; mentor and collaborate; classify case problems; apply effective interpersonal and interviewing skills; develop and maintain professional relationships; communicate clearly in writing and orally; analyze situations accurately; maintain confidentiality; recognize abuse signs; act effectively under stress; interact professionally and respect cultural differences; use computers and related software.
Minimum Qualifications
Pattern 1: Two (2) years of full‑time experience performing duties of the Social Worker III in an Interagency Merit System county and a master’s degree in Social Work or a master’s degree from an accredited two‑year counseling program.
Pattern 2: One (1) year of full‑time experience performing duties of the Social Worker IV in an Interagency Merit System county and a master’s degree in Social Work or a master’s degree from an accredited two‑year counseling program.
Pattern 3: Four (4) years of full‑time experience performing social work case management duties and a master’s degree in Social Work or a master’s degree from an accredited two‑year counseling program.
Qualifying master’s degrees include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, and Gerontology and Counseling Psychology.
Examination
The Training & Experience Examination is weighted 100% and must be completed to obtain a score. Applicants must achieve a minimum rating of 70%. Examination administration and processing time is approximately two weeks after the closing date.
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Under general direction, the Social Worker Supervisor II plans, organizes, and directs the work of social service staff providing advanced complex casework, and performs related duties as assigned.
Responsibilities
Plans, assigns, directs, mentors, coaches, and reviews the work of employees providing advanced or complex casework such as adoptions and protective services; may be required to work or supervise on‑call.
Consults with and guides social workers in providing counseling, support, and guidance to clients with complex or specialized needs.
Reviews and approves forms, applications, court reports, placements, abuse reports, and other documents; reassesses and modifies case plans.
May testify in court; supports witnesses and victims who must testify in court.
Selects, trains, evaluates, and disciplines subordinate staff.
Documents and addresses clients’ concerns and complaints.
Assists in the development of community resources for all programs.
Participates in the development of in‑service training and staff development programs.
Evaluates the effectiveness of policies and procedures.
Represents the social services department at conferences and addresses community groups.
Discusses or interprets regulations, rules, policies, and programs to clients, applicants, staff, and the general public.
Facilitates communication between staff and management; communicates department expectations, activities, policy changes, regulatory changes, and recommends service delivery improvements.
Provides social services for sensitive or confidential cases in the absence of assigned social workers or to meet workload demands.
Participates or intercedes in interviews to defuse hostile or angry clients; obtains information on personal issues in difficult or emotional situations; explains decisions or recommendations to clients and family members.
Establishes and maintains effective working relationships and trust with staff, clients, family members, community organizations, and the public; collaborates with service providers; facilitates a work environment favoring teamwork, collaboration, and mutual respect.
Provides peer support for coworkers facing case‑related stress.
Maintains written chronological narrative reflecting personal or other contacts with the client and reasons for the social worker’s actions; prepares and maintains case records and databases; communicates decisions, timelines, recommendations, and case plans to clients, families, and service providers.
May direct research studies and prepare reports.
Enters and retrieves information from an automated computer system; researches information using the Internet and computer resources.
Develops and prepares court reports, case plans, case narratives, and safety plans in automated computer systems.
Authorizes the provision of social and employment services through the department, provides services, and makes referrals to other agency staff and community agencies.
Receives, approves, and prepares correspondence and reports.
Ensures all services are delivered in a respectful, culturally sensitive, and appropriate manner.
Maintains confidential information in accordance with legal standards and county regulations; performs all duties in conformance with the National Association of Social Workers Code of Ethics.
Performs related duties as assigned.
Qualifications
Knowledge of supervision, training, mentoring, casework consultation, workload management, report writing, public social services administration, social research methods, applicable laws, medical and mental health needs of special populations, crisis intervention protocols, psychopathology, signs of abuse and substance use, client safety standards, research methodology, community organization, and computer use.
Ability to exercise sound judgment in organizing and prioritizing unit activities; select, train, coach, supervise, evaluate, and discipline staff; mentor and collaborate; classify case problems; apply effective interpersonal and interviewing skills; develop and maintain professional relationships; communicate clearly in writing and orally; analyze situations accurately; maintain confidentiality; recognize abuse signs; act effectively under stress; interact professionally and respect cultural differences; use computers and related software.
Minimum Qualifications
Pattern 1: Two (2) years of full‑time experience performing duties of the Social Worker III in an Interagency Merit System county and a master’s degree in Social Work or a master’s degree from an accredited two‑year counseling program.
Pattern 2: One (1) year of full‑time experience performing duties of the Social Worker IV in an Interagency Merit System county and a master’s degree in Social Work or a master’s degree from an accredited two‑year counseling program.
Pattern 3: Four (4) years of full‑time experience performing social work case management duties and a master’s degree in Social Work or a master’s degree from an accredited two‑year counseling program.
Qualifying master’s degrees include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, and Gerontology and Counseling Psychology.
Examination
The Training & Experience Examination is weighted 100% and must be completed to obtain a score. Applicants must achieve a minimum rating of 70%. Examination administration and processing time is approximately two weeks after the closing date.
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