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RN Triage - Central Triage

NorthShore University HealthSystem, Warrenville, IL, United States


Hourly Pay Range
$33.96 - $52.64 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

Position: Registered Nurse Triage - Centralized Triage

Location: Warrenville, IL

Full Time: 36 hours per week

Hours: Monday to Friday 8:30 AM to 5:00 PM (flexible to 8 or 10 hour/day shifts). Occasional Saturdays 8:00 AM - 1:00 PM (5-6 a year)

What you will do
The RN Telephone Triage Nurse is a Registered Nurse and responsible for patient care needs through the use of inbound and outbound telephone practice. Continuously demonstrates positive customer relationship skills by assessing caller needs through active listening, clinical assessment, education and advanced problem-solving abilities. Actively manage patients' immediate and ongoing needs with attention to acute and preventative intervention.

NOTE: MUST LIVE IN ILLINOIS AS THIS ROLE IS ON-SITE, and after a minimum of one year employment, RNs in this role may have the opportunity to work from home/remote if all quality and productivity metrics are met and maintained.

What you will need

Current Illinois RN licensure

Operational knowledge of physician practice

Exceptional interpersonal and communication skills (verbal and written)

Possesses professional telephone etiquette skills

Must be a team player

Must be a self-starter, able to handle frequent periods of high stress and difficult patient situations

Must possess excellent time management skills

Must possess basic keyboard, computer and internet skills

35 WPM typing proficiency

Ability to talk on the phone and type simultaneously

Benefits (For full time or part time positions)

Premium pay for eligible employees

Career Pathways to Promote Professional Growth and Development

Various Medical, Dental, Pet and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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