Case Manager
Equus, Springfield, MO, United States
Job Description
Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination.
Provide consistent and comprehensive case management and follow-up
Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received
Maintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency
Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed
Accurately complete required documentation for enrollment
Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
Create solutions to participant attendance problems
Assist in the preparation of project reports as needed (participation, placement)
Manage programs, meeting deadlines, performance expectations, and collection of placement data
Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions
Develop and maintain a standard communication plan to keep staff aware of issues and their role in meeting operational goals
Participate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvements
Qualifications
Ability to maintain flexibility as needs of contract or contractor require
Working knowledge of MS Office
Two years of experience in case management advisement and development preferred
Ability to prioritize tasks and document visits and contacts
Demonstrated telephone, computer and strong written and verbal communication skills
Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives
Professional understanding of a vast array of occupations and career paths, ideally including those in the healthcare field
Associate degree from an accredited college or university in education, social services, healthcare and/or communications preferred
Customer service experience required
Additional Information
All your information will be kept confidential according to EEO guidelines.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
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Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination.
Provide consistent and comprehensive case management and follow-up
Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received
Maintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency
Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed
Accurately complete required documentation for enrollment
Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
Create solutions to participant attendance problems
Assist in the preparation of project reports as needed (participation, placement)
Manage programs, meeting deadlines, performance expectations, and collection of placement data
Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions
Develop and maintain a standard communication plan to keep staff aware of issues and their role in meeting operational goals
Participate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvements
Qualifications
Ability to maintain flexibility as needs of contract or contractor require
Working knowledge of MS Office
Two years of experience in case management advisement and development preferred
Ability to prioritize tasks and document visits and contacts
Demonstrated telephone, computer and strong written and verbal communication skills
Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives
Professional understanding of a vast array of occupations and career paths, ideally including those in the healthcare field
Associate degree from an accredited college or university in education, social services, healthcare and/or communications preferred
Customer service experience required
Additional Information
All your information will be kept confidential according to EEO guidelines.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
#J-18808-Ljbffr