Security Senior Service Technician
Allied Universal, Santa Ana, CA, United States
What to expect as a Commercial Security Senior Service Technician
The Senior Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems, including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. Expect a proactive approach and maintain performance consistent with the company’s core values.
Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems, including: (Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems)
Troubleshoot system installations to identify issues and provide effective, efficient resolutions consistent with company installation standards; identify and repair physical security systems to ensure operability and compliance with applicable building codes.
Apply all necessary documentation for tracking of service-related issues.
Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment, and CCTV testing devices.
Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings, and related documents for low-voltage applications.
Establish and maintain effective working relationships with both internal and external customers.
Provide phone and on-line remote diagnostic support.
Drive to commercial client sites with a company-issued vehicle to perform service.
Perform other duties as assigned by leadership.
What knowledge and skills are required
High School Degree, Vocational School or equivalent required.
5+ years of field experience.
Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh, or ONSSI.
Possession of state-specific licensing (e.g., Class D or Alarm Installer) or ability to hold a license once hired.
Understanding of Windows operating systems and overall IT network topology.
Highly proactive and skilled individual; maintain performance consistent with company core values.
Ability to meet deadlines and work in a fast-based environment with minimum direction.
Good communication skills for effective interaction with internal & external customers.
Available for scheduled on-call duties to respond to emergency service calls.
Strong troubleshooting skills, mechanical and electronic aptitude.
Capable of lifting up to 50lbs and working on ladder heights up to 16'.
Able to work independently or as part of a team.
Good verbal and written communication skills.
BENEFITS
Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance.
Eight paid holidays annually, five sick days, and four personal days.
Vacation time accrues at 3.08 hours biweekly; unused vacation paid out only where required by law.
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, relationship/association with a protected veteran, or any other basis or characteristic protected by law.
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The Senior Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems, including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. Expect a proactive approach and maintain performance consistent with the company’s core values.
Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems, including: (Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems)
Troubleshoot system installations to identify issues and provide effective, efficient resolutions consistent with company installation standards; identify and repair physical security systems to ensure operability and compliance with applicable building codes.
Apply all necessary documentation for tracking of service-related issues.
Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment, and CCTV testing devices.
Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings, and related documents for low-voltage applications.
Establish and maintain effective working relationships with both internal and external customers.
Provide phone and on-line remote diagnostic support.
Drive to commercial client sites with a company-issued vehicle to perform service.
Perform other duties as assigned by leadership.
What knowledge and skills are required
High School Degree, Vocational School or equivalent required.
5+ years of field experience.
Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh, or ONSSI.
Possession of state-specific licensing (e.g., Class D or Alarm Installer) or ability to hold a license once hired.
Understanding of Windows operating systems and overall IT network topology.
Highly proactive and skilled individual; maintain performance consistent with company core values.
Ability to meet deadlines and work in a fast-based environment with minimum direction.
Good communication skills for effective interaction with internal & external customers.
Available for scheduled on-call duties to respond to emergency service calls.
Strong troubleshooting skills, mechanical and electronic aptitude.
Capable of lifting up to 50lbs and working on ladder heights up to 16'.
Able to work independently or as part of a team.
Good verbal and written communication skills.
BENEFITS
Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance.
Eight paid holidays annually, five sick days, and four personal days.
Vacation time accrues at 3.08 hours biweekly; unused vacation paid out only where required by law.
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, relationship/association with a protected veteran, or any other basis or characteristic protected by law.
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