Care Navigator - Mobile Crisis
Child & Family Services, Inc., New Bedford, MA, United States
Summary
The Care Navigator provides behavioral health services, including access to same‑day or next‑day services. The Care Navigator acts as a liaison to connect clients and families with the appropriate services. Services may include outpatient therapy, recovery support services, and school‑based services.
Schedule
MONDAY - FRIDAY 3PM-11PM
Compensation & Language Differential
$1 per hour Language Differential (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL)
Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.
Job Responsibilities & Essential Functions
Facilitate walk‑in process with clients
Complete pre‑screening assessment with client
Identify client needs and determine service options with client
Use collaborative documentation
Schedule client intake and follow up appointments as appropriate
Make clinic referral and wait list phone calls
Make internal and external referrals as appropriate
Support transitions of care
Engage in care coordination across health and behavioral health services
Facilitate wellness and recovery of the whole person, including outreach and engagement, and after‑care planning
Use evidence‑based interventions, including motivational interviewing skills
Develop person‑centered service plans as appropriate
Provide clients and families with advocacy, coaching, training, support, and psychoeducation
Provide crisis intervention strategies
Facilitate warm hand offs with Crisis Services as appropriate
Build and maintain professional relationships and connections with community resources and partners
Assist and support all functions of Open Access model as appropriate
Participate in all supervision and training activities as required by CFS, funding sources, and accreditation authorities
Maintain record‑keeping as required by CFS, funding sources, and accreditation authorities
Provide clients with consistent, high‑quality care through an array of evidence‑based, culturally competent, person and family‑centered treatment
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
All 24‑hour/Acute Care Staff are considered essential. Essential staff are defined as personnel who are expected to report to work as scheduled, regardless of holidays and/or during any emergency situation and/or agency closing (i.e., inclement weather) to ensure the ongoing operations of the program.
Due to the type of work and client needs, this position may need to work beyond a forty‑hour work week. Additionally, essential staff may be required to remain on shift or work an additional shift until relief staff are available.
For overnight positions, staff are required to stay awake for the entirety of their shift.
#J-18808-Ljbffr
The Care Navigator provides behavioral health services, including access to same‑day or next‑day services. The Care Navigator acts as a liaison to connect clients and families with the appropriate services. Services may include outpatient therapy, recovery support services, and school‑based services.
Schedule
MONDAY - FRIDAY 3PM-11PM
Compensation & Language Differential
$1 per hour Language Differential (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL)
Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.
Job Responsibilities & Essential Functions
Facilitate walk‑in process with clients
Complete pre‑screening assessment with client
Identify client needs and determine service options with client
Use collaborative documentation
Schedule client intake and follow up appointments as appropriate
Make clinic referral and wait list phone calls
Make internal and external referrals as appropriate
Support transitions of care
Engage in care coordination across health and behavioral health services
Facilitate wellness and recovery of the whole person, including outreach and engagement, and after‑care planning
Use evidence‑based interventions, including motivational interviewing skills
Develop person‑centered service plans as appropriate
Provide clients and families with advocacy, coaching, training, support, and psychoeducation
Provide crisis intervention strategies
Facilitate warm hand offs with Crisis Services as appropriate
Build and maintain professional relationships and connections with community resources and partners
Assist and support all functions of Open Access model as appropriate
Participate in all supervision and training activities as required by CFS, funding sources, and accreditation authorities
Maintain record‑keeping as required by CFS, funding sources, and accreditation authorities
Provide clients with consistent, high‑quality care through an array of evidence‑based, culturally competent, person and family‑centered treatment
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
All 24‑hour/Acute Care Staff are considered essential. Essential staff are defined as personnel who are expected to report to work as scheduled, regardless of holidays and/or during any emergency situation and/or agency closing (i.e., inclement weather) to ensure the ongoing operations of the program.
Due to the type of work and client needs, this position may need to work beyond a forty‑hour work week. Additionally, essential staff may be required to remain on shift or work an additional shift until relief staff are available.
For overnight positions, staff are required to stay awake for the entirety of their shift.
#J-18808-Ljbffr