Behavioral Health Technician
Mohave Mental Health Clinic, Inc., Kingman, AZ, United States
LINES OF AUTHORITY
The position is supervised by the Program‑relevant Clinical Site Supervisor and/or Clinical Director. This position does not supervise personnel; however, it requires participation in peer review activities. The position may function in any Clinical Department providing services to either children or eligible adults.
POSITION SUMMARY
The BHT may provide multiple services to clients and families, including but not limited to Child and Family Team / Adult and Family Team facilitation, Case Management, Life Skills Training, Family Support, Vocational, and Health Education. The BHT is credentialed to complete assessments and has completed the Child and Family Team Facilitator credentialing process, as relevant. The BHT may be assigned as Managing Clinician to enrolled members on their caseload. Services are provided under direct clinical oversight of a Behavioral Health Professional.
RESPONSIBILITIES
The primary responsibility is to provide clinical expertise and oversight of the person’s care, ensuring clinical soundness of the assessment/treatment process and serving as the point of contact to coordinate and communicate with the person’s team and other systems where clinical knowledge of the care is important.
Assesses clients through ongoing processes such as strengths‑based assessment, activities assessment, co‑occurring/substance use assessments, risk assessments and annual assessments to monitor progress toward goals.
Assists the client/family in creating a safety/crisis plan and provides crisis intervention services to individuals in emergency situations.
Engages with the client, family, and other involved parties through face‑to‑face and phone interactions, building trust, encouraging hope, and ensuring ongoing engagement in behavioral health services.
Participates in development and monitoring of Behavioral Health Service Plans (BHSPs).
Assists client/families in finding necessary resources outside covered services to meet basic needs.
Maintains client records in compliance with Mohave Mental Health Clinic, Inc., ADHS, RBHA/health plans, AHCCCS and Joint Commission standards.
Completes 72‑hour removal assessments on children in the Department of Child and Family Services system to identify urgent behavioral health needs.
Performs functions of a Dedicated Case Manager when assigned to identified high‑needs children, maintaining a caseload within state limits and developing an integrated wrap‑around plan with the child and family team.
Communicates and coordinates client care with family members, behavioral and medical health providers, and community teams and resources.
Ensures continuity and coordination of care, assessing progress and level of functioning of the family.
Provides behavioral health covered services to clients when medically necessary and appropriate, meeting the agency’s direct service standard of 1248 hours annually.
Completes all required documentation related to individual and group service delivery, including enrollment, ongoing assessment, and discharge processes.
Provides customer service to internal and external stakeholders.
Participates in Performance Improvement processes in the Clinic.
Works well under pressure, meeting multiple and sometimes conflicting deadlines, and demonstrates cooperative behavior with colleagues and supervisors.
Performs other duties as assigned.
Able to effectively de‑escalate clients using techniques taught in approved crisis intervention models.
PRIMARY CONTACTS
Frequent interaction with clients and their families/support.
Interfaces with peers, clinical team members, managers, and internal/external customers and stakeholders.
Collaborates with community resources/referral agencies.
POSITION REQUISITES
QUALIFICATIONS AND EXPERIENCE
REQUIRED
Bachelor’s degree in Social Services, Psychology, Applied Psychology, Social Work, or other behavioral health related field.
Associate’s degree in a behavioral health related field with one year of full‑time work experience providing behavioral health services.
High School Diploma or GED with three years’ experience providing behavioral health services to adult mental health, seriously mentally ill, substance use or children.
Valid AZ driver’s license and proof of insurance.
Arizona fingerprint clearance.
At least 21 years of age.
Current CPR and First Aid certification.
PREFERRED
Prior experience working with individuals and families in a variety of settings.
Experience working with clients with complex emotional needs.
Knowledge of community resources available, including benefits and entitlement processes, and an understanding of managed care.
Understanding of client/family‑centered care model.
Strong written and verbal communication skills.
SKILLS/ABILITIES
Strong interpersonal skills, including the ability to facilitate a team or group.
Complex problem‑solving skills, including conflict resolution skills.
Ability to type and effectively navigate computer programs, as well as use copier and fax.
Resource management skills.
EQUIRIMENTS FOR SPECIAL POPULATIONS
SUBSTANCE USE
Staff responsible for providing services to substance‑using members must have appropriate training, education, and experience, and demonstrate competency. Staff must be able to gather and assess information about:
The relationship of each member’s physical status to substance use.
The nature of the emotional compulsion to use alcohol and/or other drugs.
The intensity of the member’s preoccupation with alcohol and/or other drugs.
Staff must also demonstrate competency in their ability to:
Interpret information about a member’s use of alcohol and/or other drugs.
Develop a written summary and/or treatment plan based on member’s problems and needs.
Provide appropriate services.
CHILDREN AND ADOLESCENTS
Staff demonstrates knowledge of growth and development of children and adolescents.
Staff demonstrates ability to develop treatment plans and services based on member’s problems and needs.
Staff demonstrates knowledge and skill in working with family systems.
SERIOUSLY MENTALLY ILL
Staff has knowledge and ability to gather and interpret information about seriously mentally ill people.
Staff understands the member’s needs and the range, intensity, and duration of care, habilitation and rehabilitation required.
INTELLECTUALLY DISABLED
Staff has knowledge and ability to gather and interpret information about a member with an intellectual disability.
Staff understands the member’s needs and the range, intensity, and duration of care, habilitation or rehabilitation required.
WORKING CONDITIONS
PHYSICAL REQUIREMENTS
Able to cope with emotional demands as they arise.
Able to sit for extended periods of time.
Able to hear ordinary conversation and phone communications.
EQUIPMENT
Computer, typewriter, printer, fax, copy machine and company vehicles.
ENVIRONMENTAL CONDITIONS
Air‑conditioned and/or heated office settings and client’s home.
ACCOMMODATIONS
Mohave Mental Health Clinic, Inc. will provide reasonable accommodation for individuals with disabilities unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good‑faith effort to list any special requirements in our job descriptions.
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The position is supervised by the Program‑relevant Clinical Site Supervisor and/or Clinical Director. This position does not supervise personnel; however, it requires participation in peer review activities. The position may function in any Clinical Department providing services to either children or eligible adults.
POSITION SUMMARY
The BHT may provide multiple services to clients and families, including but not limited to Child and Family Team / Adult and Family Team facilitation, Case Management, Life Skills Training, Family Support, Vocational, and Health Education. The BHT is credentialed to complete assessments and has completed the Child and Family Team Facilitator credentialing process, as relevant. The BHT may be assigned as Managing Clinician to enrolled members on their caseload. Services are provided under direct clinical oversight of a Behavioral Health Professional.
RESPONSIBILITIES
The primary responsibility is to provide clinical expertise and oversight of the person’s care, ensuring clinical soundness of the assessment/treatment process and serving as the point of contact to coordinate and communicate with the person’s team and other systems where clinical knowledge of the care is important.
Assesses clients through ongoing processes such as strengths‑based assessment, activities assessment, co‑occurring/substance use assessments, risk assessments and annual assessments to monitor progress toward goals.
Assists the client/family in creating a safety/crisis plan and provides crisis intervention services to individuals in emergency situations.
Engages with the client, family, and other involved parties through face‑to‑face and phone interactions, building trust, encouraging hope, and ensuring ongoing engagement in behavioral health services.
Participates in development and monitoring of Behavioral Health Service Plans (BHSPs).
Assists client/families in finding necessary resources outside covered services to meet basic needs.
Maintains client records in compliance with Mohave Mental Health Clinic, Inc., ADHS, RBHA/health plans, AHCCCS and Joint Commission standards.
Completes 72‑hour removal assessments on children in the Department of Child and Family Services system to identify urgent behavioral health needs.
Performs functions of a Dedicated Case Manager when assigned to identified high‑needs children, maintaining a caseload within state limits and developing an integrated wrap‑around plan with the child and family team.
Communicates and coordinates client care with family members, behavioral and medical health providers, and community teams and resources.
Ensures continuity and coordination of care, assessing progress and level of functioning of the family.
Provides behavioral health covered services to clients when medically necessary and appropriate, meeting the agency’s direct service standard of 1248 hours annually.
Completes all required documentation related to individual and group service delivery, including enrollment, ongoing assessment, and discharge processes.
Provides customer service to internal and external stakeholders.
Participates in Performance Improvement processes in the Clinic.
Works well under pressure, meeting multiple and sometimes conflicting deadlines, and demonstrates cooperative behavior with colleagues and supervisors.
Performs other duties as assigned.
Able to effectively de‑escalate clients using techniques taught in approved crisis intervention models.
PRIMARY CONTACTS
Frequent interaction with clients and their families/support.
Interfaces with peers, clinical team members, managers, and internal/external customers and stakeholders.
Collaborates with community resources/referral agencies.
POSITION REQUISITES
QUALIFICATIONS AND EXPERIENCE
REQUIRED
Bachelor’s degree in Social Services, Psychology, Applied Psychology, Social Work, or other behavioral health related field.
Associate’s degree in a behavioral health related field with one year of full‑time work experience providing behavioral health services.
High School Diploma or GED with three years’ experience providing behavioral health services to adult mental health, seriously mentally ill, substance use or children.
Valid AZ driver’s license and proof of insurance.
Arizona fingerprint clearance.
At least 21 years of age.
Current CPR and First Aid certification.
PREFERRED
Prior experience working with individuals and families in a variety of settings.
Experience working with clients with complex emotional needs.
Knowledge of community resources available, including benefits and entitlement processes, and an understanding of managed care.
Understanding of client/family‑centered care model.
Strong written and verbal communication skills.
SKILLS/ABILITIES
Strong interpersonal skills, including the ability to facilitate a team or group.
Complex problem‑solving skills, including conflict resolution skills.
Ability to type and effectively navigate computer programs, as well as use copier and fax.
Resource management skills.
EQUIRIMENTS FOR SPECIAL POPULATIONS
SUBSTANCE USE
Staff responsible for providing services to substance‑using members must have appropriate training, education, and experience, and demonstrate competency. Staff must be able to gather and assess information about:
The relationship of each member’s physical status to substance use.
The nature of the emotional compulsion to use alcohol and/or other drugs.
The intensity of the member’s preoccupation with alcohol and/or other drugs.
Staff must also demonstrate competency in their ability to:
Interpret information about a member’s use of alcohol and/or other drugs.
Develop a written summary and/or treatment plan based on member’s problems and needs.
Provide appropriate services.
CHILDREN AND ADOLESCENTS
Staff demonstrates knowledge of growth and development of children and adolescents.
Staff demonstrates ability to develop treatment plans and services based on member’s problems and needs.
Staff demonstrates knowledge and skill in working with family systems.
SERIOUSLY MENTALLY ILL
Staff has knowledge and ability to gather and interpret information about seriously mentally ill people.
Staff understands the member’s needs and the range, intensity, and duration of care, habilitation and rehabilitation required.
INTELLECTUALLY DISABLED
Staff has knowledge and ability to gather and interpret information about a member with an intellectual disability.
Staff understands the member’s needs and the range, intensity, and duration of care, habilitation or rehabilitation required.
WORKING CONDITIONS
PHYSICAL REQUIREMENTS
Able to cope with emotional demands as they arise.
Able to sit for extended periods of time.
Able to hear ordinary conversation and phone communications.
EQUIPMENT
Computer, typewriter, printer, fax, copy machine and company vehicles.
ENVIRONMENTAL CONDITIONS
Air‑conditioned and/or heated office settings and client’s home.
ACCOMMODATIONS
Mohave Mental Health Clinic, Inc. will provide reasonable accommodation for individuals with disabilities unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good‑faith effort to list any special requirements in our job descriptions.
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