Medical Receptionist - Patient Experience Specialist
Sono Bello, Grand Rapids, MI, United States
Medical Receptionist - Patient Experience Specialist
MI - Grand Rapids
Key Responsibilities
Customer Service/Administration
Greet all patients, and offer beverage
Check patients in and make sure schedule reflects appointment status
Check patients out and schedule next appointment
Maintain accountability for the schedule book
Introduce visitors to the appropriate personnel that will assist with their concerns
Conduct confirmation calls for appointments
Pull next day’s patient charts and organize per scheduled appointment time
Prepare new patient charts
Maintain inventory of all front office supplies
Check email and forward to the appropriate staff member
Organize and maintain file system
Keep Font Desk and Lobby area clean
Process payments
Print daily close out reports on scheduling system and review for accuracy.
Fill deposit slips for all received cash and checks
Physical Demands
Use of the telephone, computer and other related instruments or devices
Vision and hearing acuity
Standing and walking for periods of time
Ability to lift up to 25 pounds
Key Skills/Qualifications
Must be familiar with MS Office, including Excel, Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of the organization
Ability to add, subtract, multiply and divide
Ability to carry out instructions furnished in written, oral, or diagram form
Ability to problem solve'
Compensation Range
$15.75 - $18.90 USD
Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Full‑time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.
Benefits Package
Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. Benefits eligibility may vary based on employment status.
Equal Employment Opportunity
We do not discriminate on the basis of any protected group status under any applicable law.
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MI - Grand Rapids
Key Responsibilities
Customer Service/Administration
Greet all patients, and offer beverage
Check patients in and make sure schedule reflects appointment status
Check patients out and schedule next appointment
Maintain accountability for the schedule book
Introduce visitors to the appropriate personnel that will assist with their concerns
Conduct confirmation calls for appointments
Pull next day’s patient charts and organize per scheduled appointment time
Prepare new patient charts
Maintain inventory of all front office supplies
Check email and forward to the appropriate staff member
Organize and maintain file system
Keep Font Desk and Lobby area clean
Process payments
Print daily close out reports on scheduling system and review for accuracy.
Fill deposit slips for all received cash and checks
Physical Demands
Use of the telephone, computer and other related instruments or devices
Vision and hearing acuity
Standing and walking for periods of time
Ability to lift up to 25 pounds
Key Skills/Qualifications
Must be familiar with MS Office, including Excel, Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of the organization
Ability to add, subtract, multiply and divide
Ability to carry out instructions furnished in written, oral, or diagram form
Ability to problem solve'
Compensation Range
$15.75 - $18.90 USD
Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Full‑time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.
Benefits Package
Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. Benefits eligibility may vary based on employment status.
Equal Employment Opportunity
We do not discriminate on the basis of any protected group status under any applicable law.
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