Social Worker III - Intake/After Hours
Brunswick County, Raleigh, NC, United States
Social Worker III – Intake/After Hours
Supports the Department of Social Services’ Intake and After Hours Units by providing coverage for both Adult and Child Protective Services during late-afternoon and evening hours. The schedule for this position is Monday through Friday, 1:00 PM to 9:30 PM. The Department of Social Services is mandated to provide social work services to the community 24 hours a day, 7 days a week, and this position is critical to assisting the Department in meeting that mandate and ensuring seamless service delivery.
Job Responsibilities
Provide intake coverage during business hours and respond to all after‑hours calls under the supervision of the On‑Call Supervisor.
Assess the safety of children and adults and take appropriate action in accordance with agency policy.
Initiate new and existing Adult and Child Protective Services reports.
Conduct follow‑up home visits, interviews, and assist with case initiations as requested.
Complete agency Hot Sheet and courtesy requests for all program areas; assist primary after‑hours social workers as needed.
Maintain high standards for all records; documentation must be completed within 24 hours of contact, and daysheets must be submitted daily.
Perform other duties as assigned.
Knowledge, Skills, and Abilities
Knowledge of child welfare policies and legal mandates
Knowledge of social work, practices, and principles
Working knowledge of Microsoft Office Suite; general computer knowledge and ability to learn and navigate various programs and databases
Excellent customer service skills
Ability to prioritize tasks and reassess as priorities change in a fast‑paced environment
Ability to de‑escalate upset clients / remain calm in stressful situations
Strong written and oral communication skills
Other Information
We are a forward‑thinking, creative organization that truly believes in treating others as we want to be treated and we are looking for the right person to join our team. We are looking for an ethical, team‑oriented, confident, compassionate, family‑centered, self‑starter with a capacity for critical thinking and problem solving.
Willingness to work in a fast‑paced, challenging environment that offers opportunities to grow both personally and professionally
Desire to create a positive impact on adults, children and families living in our community
Ability to interpret and apply state and agency policies and procedures with the goal of meeting the needs of the community
Capacity to work and thrive in a team environment
There will be a significant amount of time spent in family homes and in the community. Must be available to work during emergency situations.
Education and Experience
Master’s degree in social work from an accredited school of social work; or
Bachelor’s degree in social work from an accredited school of social work and completion of the Child Welfare Collaborative (Child Welfare positions only); or
Bachelor’s degree in social work from an accredited school of social work and one year directly related experience; or
Master’s degree in a human services field and one year of directly related experience; or
Bachelor’s degree in a human services field from an accredited college or university and two years directly related experience; or
Bachelor’s degree from an accredited college or university and three years of directly related experience; or
An equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Please submit a copy of college transcripts with application.
Must be physically able to operate a variety of office equipment. Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Supports the Department of Social Services’ Intake and After Hours Units by providing coverage for both Adult and Child Protective Services during late-afternoon and evening hours. The schedule for this position is Monday through Friday, 1:00 PM to 9:30 PM. The Department of Social Services is mandated to provide social work services to the community 24 hours a day, 7 days a week, and this position is critical to assisting the Department in meeting that mandate and ensuring seamless service delivery.
Job Responsibilities
Provide intake coverage during business hours and respond to all after‑hours calls under the supervision of the On‑Call Supervisor.
Assess the safety of children and adults and take appropriate action in accordance with agency policy.
Initiate new and existing Adult and Child Protective Services reports.
Conduct follow‑up home visits, interviews, and assist with case initiations as requested.
Complete agency Hot Sheet and courtesy requests for all program areas; assist primary after‑hours social workers as needed.
Maintain high standards for all records; documentation must be completed within 24 hours of contact, and daysheets must be submitted daily.
Perform other duties as assigned.
Knowledge, Skills, and Abilities
Knowledge of child welfare policies and legal mandates
Knowledge of social work, practices, and principles
Working knowledge of Microsoft Office Suite; general computer knowledge and ability to learn and navigate various programs and databases
Excellent customer service skills
Ability to prioritize tasks and reassess as priorities change in a fast‑paced environment
Ability to de‑escalate upset clients / remain calm in stressful situations
Strong written and oral communication skills
Other Information
We are a forward‑thinking, creative organization that truly believes in treating others as we want to be treated and we are looking for the right person to join our team. We are looking for an ethical, team‑oriented, confident, compassionate, family‑centered, self‑starter with a capacity for critical thinking and problem solving.
Willingness to work in a fast‑paced, challenging environment that offers opportunities to grow both personally and professionally
Desire to create a positive impact on adults, children and families living in our community
Ability to interpret and apply state and agency policies and procedures with the goal of meeting the needs of the community
Capacity to work and thrive in a team environment
There will be a significant amount of time spent in family homes and in the community. Must be available to work during emergency situations.
Education and Experience
Master’s degree in social work from an accredited school of social work; or
Bachelor’s degree in social work from an accredited school of social work and completion of the Child Welfare Collaborative (Child Welfare positions only); or
Bachelor’s degree in social work from an accredited school of social work and one year directly related experience; or
Master’s degree in a human services field and one year of directly related experience; or
Bachelor’s degree in a human services field from an accredited college or university and two years directly related experience; or
Bachelor’s degree from an accredited college or university and three years of directly related experience; or
An equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Please submit a copy of college transcripts with application.
Must be physically able to operate a variety of office equipment. Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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