Analyst, Refrigerated Cargo Management
Ocean Network Express North America, Richmond, VA, United States
Location
Hybrid role based in Richmond, VA. In‑office work days are Tuesday through Thursday, with the flexibility to work from home on Monday and Friday.
Role Summary
The Analyst, Refrigerated Cargo Management is responsible for the oversight of refrigerated cargo being exported from North America. Analysts act as the primary customer contact point, optimizing cargo movement through analytical support, troubleshooting potential challenges, addressing booking discrepancies, and ensuring high service quality. They serve as the bridge between ONE’s customers, operational and commercial teams, acting as a liaison among all stakeholders.
Responsibilities
Coordinate and execute the daily processes that ensure smooth movement of high‑value, refrigerated North American export cargo.
Be familiar with refrigerated commodity attributes and provide oversight to avoid cargo damage.
Troubleshoot and resolve complex shipment challenges, including changes of destination, broken routes, customs, schedule deviations or requests, technical challenges, account inquiries, and other operational issues.
Handle refrigerated‑cargo specific requests (e.g., temperature downloads) and minimize customer impact from complex issues (e.g., malfunctions).
Proactively monitor cargo and use reporting tools to identify and intervene on potential issues to avoid shipment disruption.
Monitor customer account plan allocation availability to maximize customer request accommodation, communicating recurring discrepancies internally.
Provide prompt customer notification and communication, relaying updates, advisories, or other shipping changes to ensure customer awareness, business alignment, and service quality.
Assist in internal and customer communications across e‑mail, phone, and chat services.
Act independently to resolve issues, using data‑supported decision making and coordinating cross‑functional solutions.
Demonstrate strong understanding of ONE’s business, contracts, products, services, and account‑specific business needs.
Show willingness to work through obstacles, enjoy problem solving, research options, provide alternatives, and use collaboration, creativity, and innovation to craft solutions.
Participate in team development and cross‑functional learning by reviewing SOPs and training.
Use reporting to communicate business behavior or patterns to leadership and teams.
Monitor weekly vessel service performance and evaluate/recommend contingency plans when vessel schedules are out of sync.
Assist with reporting of weekly booking forecasts to internal stakeholders.
Work flexible hours as required to meet business needs.
Required Minimum Years of Experience
2+ years in industry or function‑related experience.
Required Minimum Education
Bachelor’s degree or equivalent experience.
Core Required Skills and Competencies
Strong data handling, analytical reasoning, presentation, and communication skills (both verbal and written).
Strong critical thinking, decision‑making, and interpersonal skills.
Proficiency in Google Suite, especially GSheets formulas and functions.
Comfortable multitasking and identifying priorities.
Adaptable to and comfortable with change.
Motivated to provide high‑end results.
Team player.
Function Specific Skills
Container shipping knowledge, including inland and intermodal logistics, customs, and port operations.
Commercial understanding, including familiarity with account plans and service contracts.
Provides exceptional service to internal and external partners with accuracy, efficiency, and effectiveness.
Strong communicator, promptly addressing inquiries and requests with excellent outcomes.
Equal Employment Opportunity
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Nearest Major Market
Richmond
#J-18808-Ljbffr
Hybrid role based in Richmond, VA. In‑office work days are Tuesday through Thursday, with the flexibility to work from home on Monday and Friday.
Role Summary
The Analyst, Refrigerated Cargo Management is responsible for the oversight of refrigerated cargo being exported from North America. Analysts act as the primary customer contact point, optimizing cargo movement through analytical support, troubleshooting potential challenges, addressing booking discrepancies, and ensuring high service quality. They serve as the bridge between ONE’s customers, operational and commercial teams, acting as a liaison among all stakeholders.
Responsibilities
Coordinate and execute the daily processes that ensure smooth movement of high‑value, refrigerated North American export cargo.
Be familiar with refrigerated commodity attributes and provide oversight to avoid cargo damage.
Troubleshoot and resolve complex shipment challenges, including changes of destination, broken routes, customs, schedule deviations or requests, technical challenges, account inquiries, and other operational issues.
Handle refrigerated‑cargo specific requests (e.g., temperature downloads) and minimize customer impact from complex issues (e.g., malfunctions).
Proactively monitor cargo and use reporting tools to identify and intervene on potential issues to avoid shipment disruption.
Monitor customer account plan allocation availability to maximize customer request accommodation, communicating recurring discrepancies internally.
Provide prompt customer notification and communication, relaying updates, advisories, or other shipping changes to ensure customer awareness, business alignment, and service quality.
Assist in internal and customer communications across e‑mail, phone, and chat services.
Act independently to resolve issues, using data‑supported decision making and coordinating cross‑functional solutions.
Demonstrate strong understanding of ONE’s business, contracts, products, services, and account‑specific business needs.
Show willingness to work through obstacles, enjoy problem solving, research options, provide alternatives, and use collaboration, creativity, and innovation to craft solutions.
Participate in team development and cross‑functional learning by reviewing SOPs and training.
Use reporting to communicate business behavior or patterns to leadership and teams.
Monitor weekly vessel service performance and evaluate/recommend contingency plans when vessel schedules are out of sync.
Assist with reporting of weekly booking forecasts to internal stakeholders.
Work flexible hours as required to meet business needs.
Required Minimum Years of Experience
2+ years in industry or function‑related experience.
Required Minimum Education
Bachelor’s degree or equivalent experience.
Core Required Skills and Competencies
Strong data handling, analytical reasoning, presentation, and communication skills (both verbal and written).
Strong critical thinking, decision‑making, and interpersonal skills.
Proficiency in Google Suite, especially GSheets formulas and functions.
Comfortable multitasking and identifying priorities.
Adaptable to and comfortable with change.
Motivated to provide high‑end results.
Team player.
Function Specific Skills
Container shipping knowledge, including inland and intermodal logistics, customs, and port operations.
Commercial understanding, including familiarity with account plans and service contracts.
Provides exceptional service to internal and external partners with accuracy, efficiency, and effectiveness.
Strong communicator, promptly addressing inquiries and requests with excellent outcomes.
Equal Employment Opportunity
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Nearest Major Market
Richmond
#J-18808-Ljbffr