Program and Operations Manager - Parking
City of Richmond, Richmond, VA, United States
THIS POSITION IS UNCLASSIFIED AND SERVES AT-WILL OF THE APPOINTING AUTHORITY.
The City of Richmond's Department of General Services is seeking a highly qualified, experienced, and detail-oriented customer service professional to fill the position of Program and Operations Manager.
The incumbent will be responsible for managing _______________. Incumbents will oversee daily operations and direct workflow; conduct, attend, and participate in departmental staff meetings and meetings with other departments, city leadership, and citizens; review, prepare, and submit reports; assist in contract negotiations; develop, implement, and monitor policies and procedures; oversee correspondence; manage budgets and approve expenditures; and manage personnel.
Responsibilities
Oversees and directs workflow for multiple programs and functions; develops scheduling for assigned work; ensures compliance, accuracy, and functionality. Conducts, attends and participates in departmental staff meetings, meetings with other departments, meetings with City management, and meetings with civic and citizen groups.
Conducts supervisory duties including recruiting, hiring, training, evaluating, etc.
Corresponds and interacts directly with citizens, customers, staff, vendors, etc.; assists management as necessary.
Evaluates and analyzes options; prepares, reviews, and submits routine and specialized technical statistical reports. Provides updates, researches, and gathers necessary information.
Manages and approves budgets, expenditures, etc.
Develops, implements, monitors, and evaluates policies and procedures. Makes recommendations to management.
Additional duties as assigned.
Minimum Training and Experience
Bachelor's degree in business, accounting, finance or public administration or a field related to assignment
Six years of journey-level professional experience in an area related to assignment
Two years of supervisory experience
A Master's degree in Business or Public Administration or a field directly related to assignment is preferred.
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.
Licensing, Certifications and Other Special Requirements
Some positions may require a FMP (Facilities Management Professional) designation.
Some positions may require a CFM (Certified Facility Manager) certification or the ability to attain a CFM certification within 12 months of appointment.
Knowledge, Skills, and Abilities
Knowledge (some combination of the following)
Accounting, budgeting, accounts payable/receivable
Computer programs such as Microsoft Office Suite
Cultural development
Data analysis
Data management
Electronic databases and related software applications
Federal regulations pertaining to assigned area
Federal, state, and local laws and legal procedures related to focus area
Processes and procedures related to the assigned area
Project management
City guidelines and standards
In-depth knowledge in area of focus
Skills (some combination of the following)
Communicating and coordinating with various internal and external departments
Creating and implementing policies and procedures
Gathering and interpreting data routinely
Interpreting and applying federal regulations for programs
Managing contracts, projects, data, reports, etc.
Overseeing the daily accounting and procurement functions
Overseeing the financial and operational aspects of programs of focus
Overseeing daily operations and directing workflow
Setting timetables, achieving milestones, tracking progress, and taking corrective actions
Supervising, including conducting performance evaluations, mentoring, etc.
Understanding a program's intent and application
Writing standard operating procedures
Coaching
Conducting, attending, and participating in various meetings; providing input as needed
Reviewing, preparing, and submitting reports
Customer service
Oral and written communication
Abilities (some combination of the following)
Adapt
Think critically
Grasp overall objectives and determine steps to achieve the objectives
Multi-task
Organize
Problem solveManage time effectively
Evaluate and analyze data
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
Environmental Hazards
Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
Physical Requirements and Working Environment
Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently finger; and occasionally climb, balance, stoop, kneel, crouch, reach, stand, walk, list, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
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The City of Richmond's Department of General Services is seeking a highly qualified, experienced, and detail-oriented customer service professional to fill the position of Program and Operations Manager.
The incumbent will be responsible for managing _______________. Incumbents will oversee daily operations and direct workflow; conduct, attend, and participate in departmental staff meetings and meetings with other departments, city leadership, and citizens; review, prepare, and submit reports; assist in contract negotiations; develop, implement, and monitor policies and procedures; oversee correspondence; manage budgets and approve expenditures; and manage personnel.
Responsibilities
Oversees and directs workflow for multiple programs and functions; develops scheduling for assigned work; ensures compliance, accuracy, and functionality. Conducts, attends and participates in departmental staff meetings, meetings with other departments, meetings with City management, and meetings with civic and citizen groups.
Conducts supervisory duties including recruiting, hiring, training, evaluating, etc.
Corresponds and interacts directly with citizens, customers, staff, vendors, etc.; assists management as necessary.
Evaluates and analyzes options; prepares, reviews, and submits routine and specialized technical statistical reports. Provides updates, researches, and gathers necessary information.
Manages and approves budgets, expenditures, etc.
Develops, implements, monitors, and evaluates policies and procedures. Makes recommendations to management.
Additional duties as assigned.
Minimum Training and Experience
Bachelor's degree in business, accounting, finance or public administration or a field related to assignment
Six years of journey-level professional experience in an area related to assignment
Two years of supervisory experience
A Master's degree in Business or Public Administration or a field directly related to assignment is preferred.
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.
Licensing, Certifications and Other Special Requirements
Some positions may require a FMP (Facilities Management Professional) designation.
Some positions may require a CFM (Certified Facility Manager) certification or the ability to attain a CFM certification within 12 months of appointment.
Knowledge, Skills, and Abilities
Knowledge (some combination of the following)
Accounting, budgeting, accounts payable/receivable
Computer programs such as Microsoft Office Suite
Cultural development
Data analysis
Data management
Electronic databases and related software applications
Federal regulations pertaining to assigned area
Federal, state, and local laws and legal procedures related to focus area
Processes and procedures related to the assigned area
Project management
City guidelines and standards
In-depth knowledge in area of focus
Skills (some combination of the following)
Communicating and coordinating with various internal and external departments
Creating and implementing policies and procedures
Gathering and interpreting data routinely
Interpreting and applying federal regulations for programs
Managing contracts, projects, data, reports, etc.
Overseeing the daily accounting and procurement functions
Overseeing the financial and operational aspects of programs of focus
Overseeing daily operations and directing workflow
Setting timetables, achieving milestones, tracking progress, and taking corrective actions
Supervising, including conducting performance evaluations, mentoring, etc.
Understanding a program's intent and application
Writing standard operating procedures
Coaching
Conducting, attending, and participating in various meetings; providing input as needed
Reviewing, preparing, and submitting reports
Customer service
Oral and written communication
Abilities (some combination of the following)
Adapt
Think critically
Grasp overall objectives and determine steps to achieve the objectives
Multi-task
Organize
Problem solveManage time effectively
Evaluate and analyze data
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
Environmental Hazards
Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
Physical Requirements and Working Environment
Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently finger; and occasionally climb, balance, stoop, kneel, crouch, reach, stand, walk, list, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
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