ServiceNow IT Project Manager
General Dynamics Information Technology, Tampa, FL, United States
Job Title
ServiceNow IT Project Manager
Job Description
Oversee complex programs that drive impactful mission outcomes for our customers as the ServiceNow IT Project Manager. Here, you’ll see the bigger picture on mission initiatives and where your program management career can go at GDIT.
The ServiceNow IT Project Manager is responsible for planning, executing, and delivering ServiceNow platform projects that align with organizational goals, leading cross‑functional teams to implement, enhance, and optimize ServiceNow solutions, ensuring projects are completed on time, within scope, and within budget. The ideal candidate combines strong project management expertise with a solid understanding of IT Service Management (ITSM) and the ServiceNow ecosystem.
Lead end‑to‑end delivery of ServiceNow projects, including planning, execution, monitoring, and closure
Define project scope, goals, deliverables, and success criteria in collaboration with stakeholders
Develop and maintain detailed project plans, schedules, and resource allocations
Coordinate cross‑functional teams including developers, administrators, business analysts, and external vendors
Manage risks, issues, and dependencies, ensuring timely resolution and mitigation
Facilitate Agile ceremonies or traditional project governance processes as appropriate
Ensure alignment with ITIL best practices and organizational standards
Track project performance using appropriate tools and techniques; provide regular status updates to stakeholders
Manage project budgets, forecasts, and financial reporting
Support change management and user adoption initiatives
Ensure quality assurance and compliance with security and regulatory requirements
Essential Qualifications
Education: Bachelor’s degree in information technology, computer science, business administration, or a related field
Certification: PMP
Experience: 5+ years of IT project management experience, with at least 2+ years managing ServiceNow projects
Strong knowledge of ServiceNow modules such as ITSM and ITOM
Experience with Agile, Scrum, or Waterfall methodologies
Proven ability to manage multiple projects simultaneously in a fast‑paced environment
Excellent communication, leadership, and stakeholder management skills
Preferred Qualifications
Experience with USCENTCOM and familiarity with its mission
Knowledge and familiarity with USCENTCOM’s IT environment
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)
Certified Scrum Master (CSM) or equivalent certification
Experience working in government or highly regulated environments
Familiarity with integration tools, APIs, and automation within the ServiceNow platform
Security clearance level: TS w/SCI eligibility
US citizenship required
Position Details
Type of Requisition: Regular
Clearance Level Must Currently Possess: Top Secret
Clearance Level Must Be Able To Obtain: Top Secret / SCI
Public Trust/Other Required: None
Job Family: Program Delivery and Execution
Skills: Agile Project Management, Scrum, ServiceNow IT Service Management (ITSM)
Certifications: None (PMP is required; additional certifications are preferred)
Experience: 5+ years of related experience
US Citizenship Required: Yes
Location: USA, FL, MacDill AFB
Additional Work Locations: None
Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Onsite
Salary Range: $131,750 - $178,250 (based on experience and location)
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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ServiceNow IT Project Manager
Job Description
Oversee complex programs that drive impactful mission outcomes for our customers as the ServiceNow IT Project Manager. Here, you’ll see the bigger picture on mission initiatives and where your program management career can go at GDIT.
The ServiceNow IT Project Manager is responsible for planning, executing, and delivering ServiceNow platform projects that align with organizational goals, leading cross‑functional teams to implement, enhance, and optimize ServiceNow solutions, ensuring projects are completed on time, within scope, and within budget. The ideal candidate combines strong project management expertise with a solid understanding of IT Service Management (ITSM) and the ServiceNow ecosystem.
Lead end‑to‑end delivery of ServiceNow projects, including planning, execution, monitoring, and closure
Define project scope, goals, deliverables, and success criteria in collaboration with stakeholders
Develop and maintain detailed project plans, schedules, and resource allocations
Coordinate cross‑functional teams including developers, administrators, business analysts, and external vendors
Manage risks, issues, and dependencies, ensuring timely resolution and mitigation
Facilitate Agile ceremonies or traditional project governance processes as appropriate
Ensure alignment with ITIL best practices and organizational standards
Track project performance using appropriate tools and techniques; provide regular status updates to stakeholders
Manage project budgets, forecasts, and financial reporting
Support change management and user adoption initiatives
Ensure quality assurance and compliance with security and regulatory requirements
Essential Qualifications
Education: Bachelor’s degree in information technology, computer science, business administration, or a related field
Certification: PMP
Experience: 5+ years of IT project management experience, with at least 2+ years managing ServiceNow projects
Strong knowledge of ServiceNow modules such as ITSM and ITOM
Experience with Agile, Scrum, or Waterfall methodologies
Proven ability to manage multiple projects simultaneously in a fast‑paced environment
Excellent communication, leadership, and stakeholder management skills
Preferred Qualifications
Experience with USCENTCOM and familiarity with its mission
Knowledge and familiarity with USCENTCOM’s IT environment
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)
Certified Scrum Master (CSM) or equivalent certification
Experience working in government or highly regulated environments
Familiarity with integration tools, APIs, and automation within the ServiceNow platform
Security clearance level: TS w/SCI eligibility
US citizenship required
Position Details
Type of Requisition: Regular
Clearance Level Must Currently Possess: Top Secret
Clearance Level Must Be Able To Obtain: Top Secret / SCI
Public Trust/Other Required: None
Job Family: Program Delivery and Execution
Skills: Agile Project Management, Scrum, ServiceNow IT Service Management (ITSM)
Certifications: None (PMP is required; additional certifications are preferred)
Experience: 5+ years of related experience
US Citizenship Required: Yes
Location: USA, FL, MacDill AFB
Additional Work Locations: None
Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Onsite
Salary Range: $131,750 - $178,250 (based on experience and location)
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr