Guest Care Agent
Brett/Robinson, Orange Beach, AL, United States
Guest Care Agent
Job Category: Front Desk
Location: Phoenix West 2, Orange Beach, AL 36561, USA
Description
Minimum Skills and Abilities Required:
Listens to and understands information and ideas presented through spoken words
Adds, subtracts, multiplies, or divides quickly and correctly
Speaks clearly so that it is understandable to a listener
Reads and understands the information and ideas presented in written English
Able to cope with stressful customer interactions
Recognizes when something is wrong or likely to go wrong
Demonstrates knowledge of principles for providing customer service and quality standards
Recognizes other's reactions and understands why they react the way they do
Sees details of objects at a close range
Uses abdominal, back and leg muscles to support the body continuously over 10 hours without fatiguing
Able to lift 40 pounds occasionally
High School Diploma or GED
Essential Functions and Responsibilities:
Serves as a representative of Brett/Robinson, displaying courtesy, tact, consideration, and discretion in all interactions with other employees of Brett/Robinson, owners, guests, and other members of the community
Provides customer care to others
Maintains strict key control
Receives guests or owners at the front desk by check-in and check-out procedures
Provides information to owners and guests regarding area points of interest, policies, and guest services via face to face, in writing, or over the telephone
Enters, records, and maintains information regarding front desk activities
Controls operations of cash drawer
Observes and evaluates the outcomes of a problem situation to identify lessons learned or redirect efforts
Enters reservations information and on-line booking
Attends departmental meetings
Performs all work with attention to detail, using standards of quality and professionalism
Safely performs all work and reports safety hazards
Performs other duties as assigned
Working Conditions:
Front desk employees must be able to work their assigned hours. General hours of operation are 7 am to 11 pm seven days per week. Weekend work is expected. Hours of operation are complex specific. The 11 pm to 7 am shift is hired specifically for that period.
Uniforms are required for front desk staff and must be clean, pressed, and fit appropriately. They are available at Liberty Linen. To assist the employee, Brett/Robinson will deduct the uniform expenses from your weekly check until your account is paid. Conservative hairstyles, makeup, and jewelry are allowed.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Qualifications
Preferred Communication Skills: Advanced
Preferred Behaviors:
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Preferred Motivations:
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Preferred Education: High School or better.
Preferred Experience:
1 year: Guest Service
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Front Desk
Location: Phoenix West 2, Orange Beach, AL 36561, USA
Description
Minimum Skills and Abilities Required:
Listens to and understands information and ideas presented through spoken words
Adds, subtracts, multiplies, or divides quickly and correctly
Speaks clearly so that it is understandable to a listener
Reads and understands the information and ideas presented in written English
Able to cope with stressful customer interactions
Recognizes when something is wrong or likely to go wrong
Demonstrates knowledge of principles for providing customer service and quality standards
Recognizes other's reactions and understands why they react the way they do
Sees details of objects at a close range
Uses abdominal, back and leg muscles to support the body continuously over 10 hours without fatiguing
Able to lift 40 pounds occasionally
High School Diploma or GED
Essential Functions and Responsibilities:
Serves as a representative of Brett/Robinson, displaying courtesy, tact, consideration, and discretion in all interactions with other employees of Brett/Robinson, owners, guests, and other members of the community
Provides customer care to others
Maintains strict key control
Receives guests or owners at the front desk by check-in and check-out procedures
Provides information to owners and guests regarding area points of interest, policies, and guest services via face to face, in writing, or over the telephone
Enters, records, and maintains information regarding front desk activities
Controls operations of cash drawer
Observes and evaluates the outcomes of a problem situation to identify lessons learned or redirect efforts
Enters reservations information and on-line booking
Attends departmental meetings
Performs all work with attention to detail, using standards of quality and professionalism
Safely performs all work and reports safety hazards
Performs other duties as assigned
Working Conditions:
Front desk employees must be able to work their assigned hours. General hours of operation are 7 am to 11 pm seven days per week. Weekend work is expected. Hours of operation are complex specific. The 11 pm to 7 am shift is hired specifically for that period.
Uniforms are required for front desk staff and must be clean, pressed, and fit appropriately. They are available at Liberty Linen. To assist the employee, Brett/Robinson will deduct the uniform expenses from your weekly check until your account is paid. Conservative hairstyles, makeup, and jewelry are allowed.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Qualifications
Preferred Communication Skills: Advanced
Preferred Behaviors:
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Preferred Motivations:
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Preferred Education: High School or better.
Preferred Experience:
1 year: Guest Service
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.