Senior Front Office Assistant- Outpatient Adult Medicine-Vero Beach
Orlando Health, Vero Beach, FL, United States
Senior Front Office Assistant
The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or the Practice Site Supervisor. Responsibilities include adhering and assuring compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards. The role involves handling multiple simultaneous tasks, answering telephone, taking messages, filing lab reports, medical records and other information according to practice policies and procedures. It also includes performing word processing and spreadsheet data, charge entry and cash handling. Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Participates in Quality Assurance and Quality Indicator activities as assigned. Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies. Maintains a clean, safe and organized office. Acts as a Liaison to assist office billing service as requested.
Qualifications include a High School graduate or equivalent. Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system. Knowledge of ICD & CPT. Two (2) years' experience in a medical office environment.
The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or the Practice Site Supervisor. Responsibilities include adhering and assuring compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards. The role involves handling multiple simultaneous tasks, answering telephone, taking messages, filing lab reports, medical records and other information according to practice policies and procedures. It also includes performing word processing and spreadsheet data, charge entry and cash handling. Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Participates in Quality Assurance and Quality Indicator activities as assigned. Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies. Maintains a clean, safe and organized office. Acts as a Liaison to assist office billing service as requested.
Qualifications include a High School graduate or equivalent. Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system. Knowledge of ICD & CPT. Two (2) years' experience in a medical office environment.