Manager, Technical Operations
5118 PERRY STREET NE, LLC, Marietta, GA, United States
Position Overview
The
Manager of Technical Operations
will lead SoftWave’s operational execution across service operations, technical engineering support, facilities, and equipment infrastructure. This role is responsible for delivering operational performance to plan across throughput, cost, and quality objectives, while building the processes, tools, and systems required to support growth in an early-stage med device environment.
The role will manage approximately 10 direct reports across service, engineering, facilities, and equipment control functions and will serve as a key operational leader supporting scalability and installed base reliability.
This role serves as the operational execution engine for the business, ensuring the company can scale service, engineering support, and operational infrastructure while maintaining performance to plan.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Applicator Service Operations
Lead service, repair, refurbishment, and lifecycle management of applicators
Establish turnaround time targets and service workflows
Drive service throughput and quality performance
Coordinate spare parts and refurbishment inventory with Supply Chain Device Service Operations
Device Service Operations
Lead service operations for the installed base of SoftWave devices
Develop field and depot service processes
Improve service responsiveness, uptime, and service cost efficiency
Support issue escalation and root cause resolution
Engineering Leadership – Provide leadership across technical engineering support functions, including:
Reliability Engineering: Failure analysis, root cause investigation, reliability improvement initiatives
Sustaining Engineering: ECOs, lifecycle support, product changes, field issue resolution
Manufacturing Engineering: Process development, tooling, fixture design, production support, process improvements
Facilities Management
Oversee facilities operations and infrastructure
Ensure site readiness to support production and service activity
Manage safety, workspace planning, utilities, and operational layout improvements
Equipment Control
Lead maintenance and calibration programs
Ensure operational equipment uptime and compliance
Manage preventive maintenance schedules
Maintain calibration records and traceability
Performance Accountability – This role is accountable for performance to plan across:
Throughput
Operational cost
Service turnaround
Quality / reliability
Equipment Uptime
Process & Tools Development – A critical part of the role is to build scalable infrastructure, including:
Standard Operating Processes
Tools and Dashboards
KPI Reporting
Production Planning
Resource Planning models
ERP / Traceability / Servicing Order / CRM
Team: Approximate direct reports: 10
Service Ops technicians and leads
Reliability engineering / Sustaining engineering / Manufacturing engineering
Facilities / equipment staff
Qualifications
Required:
Bachelor’s degree in engineering
3 – 5 years of Engineering functional or equivalent technical project / people management experience
1 - 3 years of direct oversight of Manufacturing or Service activities associated with assembly and test processes or equivalent management experience
Strong leadership, people skills, judgment and problem-solving capabilitiesExcellent communication, collaboration, and mentoring skills
Experience working in and leading small teams with a great deal of autonomy
Ability to implement, follow and enforce processes and process controls
Strong analytic skills to define, measure and analyze KPIs
Experience working in a regulated environment
Ability to read, understand, and execute job functions in accordance with Standard Operating Procedures
Preferred:
MS / MBA
ERP (NetSuite) experience
Operating in an FDA Refgistered Facility and / or under ISO13485;2016 ; MDSAP QMS Certification
Schedule flexibility to support evening / weekend shifts as Organization needs arise.
Physical Requirements
Sitting, standing and walking, which may be for extended periods of time
Lifting and carrying, up to 100 lbs
Pushing, pulling, and reaching overhead
Manipulation of objects and materials, including holding, grasping, turning, and touching
Driving
Stooping, crouching, kneeling
Climbing ladders or stairs
Hearing, in-person and through the telephone or electronic device (such as a computer)
Speaking, in-person and through the telephone or electronic device (such as a tablet or computer)
Visual acuity, both near (i.e. clarity of vision of approximately 20 inches or less) and far (i.e. clarity of vision of approximately 20 feet or more)
Regular and predictable attendance
The responsibilities outlined in this job description are intended to describe the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary.
SoftWave TRT is an equal opportunity employer. We make employment decisions solely based on business needs, job requirements, and individual qualifications without regard to race, gender, religion, ethnicity, age, or any other status protected by the law.
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The
Manager of Technical Operations
will lead SoftWave’s operational execution across service operations, technical engineering support, facilities, and equipment infrastructure. This role is responsible for delivering operational performance to plan across throughput, cost, and quality objectives, while building the processes, tools, and systems required to support growth in an early-stage med device environment.
The role will manage approximately 10 direct reports across service, engineering, facilities, and equipment control functions and will serve as a key operational leader supporting scalability and installed base reliability.
This role serves as the operational execution engine for the business, ensuring the company can scale service, engineering support, and operational infrastructure while maintaining performance to plan.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Applicator Service Operations
Lead service, repair, refurbishment, and lifecycle management of applicators
Establish turnaround time targets and service workflows
Drive service throughput and quality performance
Coordinate spare parts and refurbishment inventory with Supply Chain Device Service Operations
Device Service Operations
Lead service operations for the installed base of SoftWave devices
Develop field and depot service processes
Improve service responsiveness, uptime, and service cost efficiency
Support issue escalation and root cause resolution
Engineering Leadership – Provide leadership across technical engineering support functions, including:
Reliability Engineering: Failure analysis, root cause investigation, reliability improvement initiatives
Sustaining Engineering: ECOs, lifecycle support, product changes, field issue resolution
Manufacturing Engineering: Process development, tooling, fixture design, production support, process improvements
Facilities Management
Oversee facilities operations and infrastructure
Ensure site readiness to support production and service activity
Manage safety, workspace planning, utilities, and operational layout improvements
Equipment Control
Lead maintenance and calibration programs
Ensure operational equipment uptime and compliance
Manage preventive maintenance schedules
Maintain calibration records and traceability
Performance Accountability – This role is accountable for performance to plan across:
Throughput
Operational cost
Service turnaround
Quality / reliability
Equipment Uptime
Process & Tools Development – A critical part of the role is to build scalable infrastructure, including:
Standard Operating Processes
Tools and Dashboards
KPI Reporting
Production Planning
Resource Planning models
ERP / Traceability / Servicing Order / CRM
Team: Approximate direct reports: 10
Service Ops technicians and leads
Reliability engineering / Sustaining engineering / Manufacturing engineering
Facilities / equipment staff
Qualifications
Required:
Bachelor’s degree in engineering
3 – 5 years of Engineering functional or equivalent technical project / people management experience
1 - 3 years of direct oversight of Manufacturing or Service activities associated with assembly and test processes or equivalent management experience
Strong leadership, people skills, judgment and problem-solving capabilitiesExcellent communication, collaboration, and mentoring skills
Experience working in and leading small teams with a great deal of autonomy
Ability to implement, follow and enforce processes and process controls
Strong analytic skills to define, measure and analyze KPIs
Experience working in a regulated environment
Ability to read, understand, and execute job functions in accordance with Standard Operating Procedures
Preferred:
MS / MBA
ERP (NetSuite) experience
Operating in an FDA Refgistered Facility and / or under ISO13485;2016 ; MDSAP QMS Certification
Schedule flexibility to support evening / weekend shifts as Organization needs arise.
Physical Requirements
Sitting, standing and walking, which may be for extended periods of time
Lifting and carrying, up to 100 lbs
Pushing, pulling, and reaching overhead
Manipulation of objects and materials, including holding, grasping, turning, and touching
Driving
Stooping, crouching, kneeling
Climbing ladders or stairs
Hearing, in-person and through the telephone or electronic device (such as a computer)
Speaking, in-person and through the telephone or electronic device (such as a tablet or computer)
Visual acuity, both near (i.e. clarity of vision of approximately 20 inches or less) and far (i.e. clarity of vision of approximately 20 feet or more)
Regular and predictable attendance
The responsibilities outlined in this job description are intended to describe the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary.
SoftWave TRT is an equal opportunity employer. We make employment decisions solely based on business needs, job requirements, and individual qualifications without regard to race, gender, religion, ethnicity, age, or any other status protected by the law.
#J-18808-Ljbffr