Membership Lead (Membership Engagement III)
YMCA of Greater Seattle, Sammamish, WA, United States
Our Commitment to Equity
The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.
Overview
We have an awesome opportunity for the critical position of Lead Member Engagement Representative. This is an on-site position. In this role, you will provide our members with exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member.
You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process and help oversee the daily functions of the facility/programs while providing leadership and guidance to other Member Engagement staff.
Benefits
Membership to the YMCA of Greater Seattle
Medical, Dental, Vision, and Life Insurance
Retirement with generous employer contributions
Free access to mental health resources
Rapidly accruing paid time off (PTO)
Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp, and outdoor leadership programs (25% for part-time staff, 50% for full-time staff)
Some benefits only available to full-time staff
Compensation
Hiring Range: $22.00 - $24.20/hour DOE
Responsibilities
Develop positive relationships with members and participants and provide motivational support and guidance focusing on their needs.
Conduct membership interviews, enroll new members and process member applications, including performing data entry.
Assist members and participants with program registration, answer inquiries, and provide information on YMCA membership and programs. Refer staff members as appropriate to programs and/or staff based on member goals/interests.
Balance and complete reports for financial transactions.
Provide guidance/mentoring to Member Engagement team as needed.
Circulate throughout the building to ensure safety and welfare of users and security of building.
May lead or assist with Personalized Wellness Plans, YMCA Healthy Living programs, and equipment orientations.
Monitor, report, and address mechanical problems as specified or that surface during assigned hours. If deemed necessary, make a decision on building closure.
May act as manager on duty if assigned.
Provide guidance and support for assigned at-risk members and accurately maintain related records.
Conduct follow‑up on prospects who have not joined, as assigned.
Follow‑up new member survey feedback, as assigned.
May assist with other membership or program related reporting or follow‑up as assigned.
Encourage member involvement and identify potential volunteers and assist with Annual Campaign.
Attend staff meetings and trainings as required.
Other duties as assigned.
Code of Conduct for Applicants
All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.
They are responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.
Qualifications
One or more years of relevant work experience (sales, retail, reception, customer service, etc.).
High school diploma or equivalent.
Exceptional customer service skills, responding to multiple questions via phone, email and in person.
Strong computer skills and experience working with database software and word processing.
Knowledge of standard office equipment, such as fax machines, copiers, and phone systems.
Preferred Qualifications
CPR and First Aid Certification.
Six months of supervisory/leadership experience (sales, retail, reception, customer service, etc.).
Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
Ability to speak any language in addition to English may be helpful.
Expected Hours of Work
Branch operational hours that may include mornings, evenings, and weekends.
You'll Be a Great Fit for the Seattle Y If You
Thrive on working in a collaborative environment.
Are very adaptable.
Have high ownership and strong work ethic.
Are a great problem solver who can think on your feet.
Truly enjoy being of service to people.
Like being part of a team that cares about one another as people and enjoy working together.
Want to know that the work you do contributes to building a better, stronger community for all.
Our Mission
Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.
YMCA of Greater Seattle's Core Values
Respect
Responsibility
Honesty
Caring
Passion for Excellence
Equal Opportunity Employer
YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. All job offers are contingent on the results of a background check. We participate in the Federal E‑Verify system.
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The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.
Overview
We have an awesome opportunity for the critical position of Lead Member Engagement Representative. This is an on-site position. In this role, you will provide our members with exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member.
You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process and help oversee the daily functions of the facility/programs while providing leadership and guidance to other Member Engagement staff.
Benefits
Membership to the YMCA of Greater Seattle
Medical, Dental, Vision, and Life Insurance
Retirement with generous employer contributions
Free access to mental health resources
Rapidly accruing paid time off (PTO)
Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp, and outdoor leadership programs (25% for part-time staff, 50% for full-time staff)
Some benefits only available to full-time staff
Compensation
Hiring Range: $22.00 - $24.20/hour DOE
Responsibilities
Develop positive relationships with members and participants and provide motivational support and guidance focusing on their needs.
Conduct membership interviews, enroll new members and process member applications, including performing data entry.
Assist members and participants with program registration, answer inquiries, and provide information on YMCA membership and programs. Refer staff members as appropriate to programs and/or staff based on member goals/interests.
Balance and complete reports for financial transactions.
Provide guidance/mentoring to Member Engagement team as needed.
Circulate throughout the building to ensure safety and welfare of users and security of building.
May lead or assist with Personalized Wellness Plans, YMCA Healthy Living programs, and equipment orientations.
Monitor, report, and address mechanical problems as specified or that surface during assigned hours. If deemed necessary, make a decision on building closure.
May act as manager on duty if assigned.
Provide guidance and support for assigned at-risk members and accurately maintain related records.
Conduct follow‑up on prospects who have not joined, as assigned.
Follow‑up new member survey feedback, as assigned.
May assist with other membership or program related reporting or follow‑up as assigned.
Encourage member involvement and identify potential volunteers and assist with Annual Campaign.
Attend staff meetings and trainings as required.
Other duties as assigned.
Code of Conduct for Applicants
All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.
They are responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.
Qualifications
One or more years of relevant work experience (sales, retail, reception, customer service, etc.).
High school diploma or equivalent.
Exceptional customer service skills, responding to multiple questions via phone, email and in person.
Strong computer skills and experience working with database software and word processing.
Knowledge of standard office equipment, such as fax machines, copiers, and phone systems.
Preferred Qualifications
CPR and First Aid Certification.
Six months of supervisory/leadership experience (sales, retail, reception, customer service, etc.).
Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
Ability to speak any language in addition to English may be helpful.
Expected Hours of Work
Branch operational hours that may include mornings, evenings, and weekends.
You'll Be a Great Fit for the Seattle Y If You
Thrive on working in a collaborative environment.
Are very adaptable.
Have high ownership and strong work ethic.
Are a great problem solver who can think on your feet.
Truly enjoy being of service to people.
Like being part of a team that cares about one another as people and enjoy working together.
Want to know that the work you do contributes to building a better, stronger community for all.
Our Mission
Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.
YMCA of Greater Seattle's Core Values
Respect
Responsibility
Honesty
Caring
Passion for Excellence
Equal Opportunity Employer
YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. All job offers are contingent on the results of a background check. We participate in the Federal E‑Verify system.
#J-18808-Ljbffr