Reservations Agent (Full-time)
Fairmont Hotel, Kihei, HI, United States
Reservations Agent
All guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Hourly Rate: $30.21
What you will be doing:
Book and enter room reservation requests using the Property Management System (Opera)
Assist with Group Reservation and Wholesale Reservation areas where needed, including but not limited to accurately entering group rooming lists and wholesale manifest
Ensure calls and emails are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
Take ownership of guest's requests and inquiries, ensuring follow up according to the hotel's standards in a timely manner
Review daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). Communicate with Front Office/Guest Services team to ensure requests are followed through
Update reservations ensuring a flawless check-in and check-out process
Ensure revenue is maximized by up-selling guest rooms, recommending hotel facilities, and actively participating in monthly departmental sales promotions
Liaise with Sales and other departments to complete necessary tasks
Assist Reservations Manager to monitor the day-to-day operation
Be knowledgeable of the island, our resort and its offerings in order to be our guests' trusted guide
Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
Promote and enforce health and safety awareness as well as have a complete understanding of the emergency procedures
Follow hotel and departmental policies, procedures and service standards
Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.
Qualifications:
1 year customer related experience required
Previous Property Manager System experience preferred
Must be able to speak, read, write and understand the English language
Requires good communication skills, both verbal and written
Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
Must possess basic computational ability
Must possess computer skills, including, but not limited to, Microsoft Office applications
Experience with Property Manager System (Opera) and Central Reservation System (Opera) is highly preferred
Must be able to multi-task and be detail-oriented in a fast paced, high volume environment
Strong interpersonal and problem solving abilities
Must possess a problem-solving mindset: be able to anticipate, prevent, and identify area of opportunities and resolve them as necessary
Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments
Must possess outstanding Sales and guest service skills
Education:
High School diploma (or equivalent) and/or vocational training
Additional Information:
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our 'ohana today: Visit our website to learn more about living and working for Fairmont Hawai'i.
Why work for Accor? So you can discover a world where life pulses with passion! Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Hospitality is a work of heart! #fairmontcareers #alwayskealani
All guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Hourly Rate: $30.21
What you will be doing:
Book and enter room reservation requests using the Property Management System (Opera)
Assist with Group Reservation and Wholesale Reservation areas where needed, including but not limited to accurately entering group rooming lists and wholesale manifest
Ensure calls and emails are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
Take ownership of guest's requests and inquiries, ensuring follow up according to the hotel's standards in a timely manner
Review daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). Communicate with Front Office/Guest Services team to ensure requests are followed through
Update reservations ensuring a flawless check-in and check-out process
Ensure revenue is maximized by up-selling guest rooms, recommending hotel facilities, and actively participating in monthly departmental sales promotions
Liaise with Sales and other departments to complete necessary tasks
Assist Reservations Manager to monitor the day-to-day operation
Be knowledgeable of the island, our resort and its offerings in order to be our guests' trusted guide
Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
Promote and enforce health and safety awareness as well as have a complete understanding of the emergency procedures
Follow hotel and departmental policies, procedures and service standards
Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.
Qualifications:
1 year customer related experience required
Previous Property Manager System experience preferred
Must be able to speak, read, write and understand the English language
Requires good communication skills, both verbal and written
Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
Must possess basic computational ability
Must possess computer skills, including, but not limited to, Microsoft Office applications
Experience with Property Manager System (Opera) and Central Reservation System (Opera) is highly preferred
Must be able to multi-task and be detail-oriented in a fast paced, high volume environment
Strong interpersonal and problem solving abilities
Must possess a problem-solving mindset: be able to anticipate, prevent, and identify area of opportunities and resolve them as necessary
Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments
Must possess outstanding Sales and guest service skills
Education:
High School diploma (or equivalent) and/or vocational training
Additional Information:
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our 'ohana today: Visit our website to learn more about living and working for Fairmont Hawai'i.
Why work for Accor? So you can discover a world where life pulses with passion! Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Hospitality is a work of heart! #fairmontcareers #alwayskealani