Overnight Front Desk Receptionist - Full time
Four Seasons Hotels, Kihei, HI, United States
Job Opportunity at Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the Role
Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
What You Will Do
Checks guest in and out of resort. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
What You Bring
One year previous luxury hotel experience, preferably in the front office/reservations/concierge departments. Ability to read, write and speak English.
What We Offer
Competitive salary and wages. Comprehensive benefits package (including medical, dental, life insurance, 401(k), Roth, etc). Paid time off including vacation, sick time, live well day, community care day. Excellent training and development opportunities. Learning & development subsidy. Many career opportunities within the hotel and to other Four Seasons. Employee travel program. Complimentary dry cleaning for employee uniforms. Complimentary employee meal and paid meal break. Hourly rate: $33.53.
Schedule & Hours
Full time. The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.
Be part of a cohesive team with opportunities to build a successful career with global potential. Learn more about what it is like to work at Four Seasons visit us: fourseasons.com/careers.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the Role
Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
What You Will Do
Checks guest in and out of resort. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
What You Bring
One year previous luxury hotel experience, preferably in the front office/reservations/concierge departments. Ability to read, write and speak English.
What We Offer
Competitive salary and wages. Comprehensive benefits package (including medical, dental, life insurance, 401(k), Roth, etc). Paid time off including vacation, sick time, live well day, community care day. Excellent training and development opportunities. Learning & development subsidy. Many career opportunities within the hotel and to other Four Seasons. Employee travel program. Complimentary dry cleaning for employee uniforms. Complimentary employee meal and paid meal break. Hourly rate: $33.53.
Schedule & Hours
Full time. The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.
Be part of a cohesive team with opportunities to build a successful career with global potential. Learn more about what it is like to work at Four Seasons visit us: fourseasons.com/careers.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf