Customer Support Specialist
Great Day Improvements, Cincinnati, OH, United States
Champion Window - Customer Support Specialist (on-site position)
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records through the process of installation and service.
NOT a remote position – on-site position.
Pay range $20.00 to $21.00 per hour.
Answer incoming customer experience support concerns, including promptly returning messages via phone, text, and email
Make outbound calls to customers to provide updates on installation and service status
Schedule warranty appointments for the Service Department
Enter and maintain all customer records and job-related information into CRM Database
Provide work orders to Service Measure Tech daily
Audit orders for accuracy after confirmation is uploaded
Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
Provide support for PSG/CSC for assigned division(s)
Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
Process electronic credit card and check payments
Assist with receiving product(s) in CRM Database and/or F&O
Support division(s) in Accounts Receivable collections and management
Other duties as assigned
High school diploma or GED equivalent
5 years of customer support experience preferred
Experience in the home improvement industry a plus
Must be a service-oriented team player with a high energy level; capable of multi-tasking, self-direction and working well with others
Able to communicate clearly both verbally and written; customer service/multi-phone line experience helpful
Excellent work ethic, solid attendance record and attention to detail
Excellent written and oral communication skills including phone skills
Champion Window is an Equal Employment Opportunity Employer.
We offer a competitive compensation package that includes medical, dental, vision, disability coverage, 401(k), flex spending account and more.
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As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records through the process of installation and service.
NOT a remote position – on-site position.
Pay range $20.00 to $21.00 per hour.
Answer incoming customer experience support concerns, including promptly returning messages via phone, text, and email
Make outbound calls to customers to provide updates on installation and service status
Schedule warranty appointments for the Service Department
Enter and maintain all customer records and job-related information into CRM Database
Provide work orders to Service Measure Tech daily
Audit orders for accuracy after confirmation is uploaded
Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
Provide support for PSG/CSC for assigned division(s)
Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
Process electronic credit card and check payments
Assist with receiving product(s) in CRM Database and/or F&O
Support division(s) in Accounts Receivable collections and management
Other duties as assigned
High school diploma or GED equivalent
5 years of customer support experience preferred
Experience in the home improvement industry a plus
Must be a service-oriented team player with a high energy level; capable of multi-tasking, self-direction and working well with others
Able to communicate clearly both verbally and written; customer service/multi-phone line experience helpful
Excellent work ethic, solid attendance record and attention to detail
Excellent written and oral communication skills including phone skills
Champion Window is an Equal Employment Opportunity Employer.
We offer a competitive compensation package that includes medical, dental, vision, disability coverage, 401(k), flex spending account and more.
#J-18808-Ljbffr