BACKGROUND SCREENING SUPERVISOR - SES - 60075150 1
State of Florida, Tallahassee, FL, United States
Requisition No: 874724
Agency: Children and Families
Working Title: BACKGROUND SCREENING SUPERVISOR - SES - 60075150 1
Pay Plan: SES
Position Number: 60075150
Salary: 60,672.56
Posting Closing Date: 04/28/2026
Total Compensation Estimator Tool
The Helpdesk Supervisor oversees the daily operations of the Background Screening Helpdesk, ensuring high-quality customer service and consistent support to applicants, providers, partner agencies, and internal stakeholders. The position supervises helpdesk representatives who handle calls and inquiries related to background screening requirements, status updates, application processing, and program-specific technical issues. The supervisor provides guidance, manages escalations, monitors performance metrics, and ensures accurate and timely resolution of all inquiries. This role plays a key part in maintaining program compliance, improving workflow efficiency, and ensuring consistent and accurate dissemination of program information.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
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Agency: Children and Families
Working Title: BACKGROUND SCREENING SUPERVISOR - SES - 60075150 1
Pay Plan: SES
Position Number: 60075150
Salary: 60,672.56
Posting Closing Date: 04/28/2026
Total Compensation Estimator Tool
The Helpdesk Supervisor oversees the daily operations of the Background Screening Helpdesk, ensuring high-quality customer service and consistent support to applicants, providers, partner agencies, and internal stakeholders. The position supervises helpdesk representatives who handle calls and inquiries related to background screening requirements, status updates, application processing, and program-specific technical issues. The supervisor provides guidance, manages escalations, monitors performance metrics, and ensures accurate and timely resolution of all inquiries. This role plays a key part in maintaining program compliance, improving workflow efficiency, and ensuring consistent and accurate dissemination of program information.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
#J-18808-Ljbffr