Part-Time Call Center Representative (Community Support Team Member)
Associa, Wilmington, NC, United States
Call Center Agent
CAMS is part of the Associa family. CAMS, a community association management company, has maintained our role as an industry leader for the last 30 years due to the dedication of our highly knowledgeable, expertly-trained, and certified team members. CAMS is dedicated to providing a higher standard of quality service to our association boards, homeowners, and vendors with our professionalism, accountability, and commitment to excellence. Our Management, Community Support, Accounting, and Maintenance Departments work cooperatively, as well as collaboratively to ensure success and satisfaction for our clients.
CAMS is looking for a seasoned customer service professional to work as a call center agent on a part-time, steady basis. This position is work from home as long as you live in North Carolina or South Carolina.
The schedule is Monday 8:30-5pm (with 30 min lunch and two - 15 min breaks), 12-5pm Tues-Thurs and Friday 10-3pm. (Tues - Friday each include one 15 min break).
Pay is $15.00 per hour.
Responsibilities
Maintain superior customer service levels and productivity according to company standards
Provide prompt, courteous service to all external and internal customers
Effectively handle inbound customer service calls
Make notes/send emails to record customer interactions in a professional manner
Apply critical thinking and problem-solving skills to customer concerns
Operate in a fast-paced environment using telephone software and custom computer programs
Identify and resolve a wide variety of customer service issues related to property management
Perform other duties as it relates to client services process and procedures
CAMS is part of the Associa family. CAMS, a community association management company, has maintained our role as an industry leader for the last 30 years due to the dedication of our highly knowledgeable, expertly-trained, and certified team members. CAMS is dedicated to providing a higher standard of quality service to our association boards, homeowners, and vendors with our professionalism, accountability, and commitment to excellence. Our Management, Community Support, Accounting, and Maintenance Departments work cooperatively, as well as collaboratively to ensure success and satisfaction for our clients.
CAMS is looking for a seasoned customer service professional to work as a call center agent on a part-time, steady basis. This position is work from home as long as you live in North Carolina or South Carolina.
The schedule is Monday 8:30-5pm (with 30 min lunch and two - 15 min breaks), 12-5pm Tues-Thurs and Friday 10-3pm. (Tues - Friday each include one 15 min break).
Pay is $15.00 per hour.
Responsibilities
Maintain superior customer service levels and productivity according to company standards
Provide prompt, courteous service to all external and internal customers
Effectively handle inbound customer service calls
Make notes/send emails to record customer interactions in a professional manner
Apply critical thinking and problem-solving skills to customer concerns
Operate in a fast-paced environment using telephone software and custom computer programs
Identify and resolve a wide variety of customer service issues related to property management
Perform other duties as it relates to client services process and procedures