Hub Operations Lead
Advance Auto Parts, Tulsa, OK, United States
Job Description
The Hub Operations Lead is responsible for the day‑to‑day operations and workflow of all HUB functions, including execution of store Hub order fulfillment, inventory control, and all associated processes. Depending on the size and scope of HUB operations, some Hub Operations Leads will lead one or more team members assigned to HUB operations, such as HUB Inventory Specialists and HUB drivers. The individual in this role should have good knowledge of store systems, basic parts knowledge, good interpersonal skills, and prior experience leading other team members. The role has in‑depth knowledge of the store inventory and requires the ability to network with nearby stores, hubs, PDQ, and external suppliers for order fulfillment. The role owns responsibility for maintaining Hub company standards. This position is full time. A MVR certification may be required, and the candidate should complete all training materials and attend all store meetings.
Primary Responsibilities
Responsible for Hub operations and resolution of Hub orders and processes in a timely manner
Provide direction, organize and delegate work, and ensure execution of HUB‑related team members (Hub/Loop Drivers and Hub Inventory Specialists)
Review Hub orders, pull parts, stage product, and finalize paperwork
Interact with internal and third‑party drivers on paperwork and instructions
Engage the store‑to‑facility network to determine part sourcing and logistics solutions, and work with ordering stores for fulfillment options if unavailable in network
Work with GM, DM and CSC support to maintain proper inventory mix and levels
Ensure inventory accuracy and perform related functions in the parts department and HUB inventory, including on‑hand accuracy, shrink results, cycle counts, outages, planograms, Maxi changes, price changes, front & face, truck lead
Manage and comply with all Hub records and all paperwork policies and procedures
Urgently communicate any risks or concerns regarding order fulfillment or shipments to the appropriate store leaders
Lead stocking activities from replenishment orders, including scanning in product and ensuring completion within 24 hours
Secondary Responsibilities
Handle additional inventory activities including overstocks, callbacks, and resets
Safely deliver parts to customers as needed
Assist with front‑room inventory functions
Assist with cores and defects
Conduct fixed activities: store cleanliness including floors, bathrooms, facing, dusting, and parking lot upkeep
Assist as needed with MOD and other store related actions
Success Factors
Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Operating inventory systems and store equipment, including forklift, pallet jack and/or hand jack
Operating POS and parts lookup systems
Ability to execute and train inventory systems and store equipment
High attention to detail
Essential Job Skills Necessary for Success as a Hub Operations Manager
Competent at oral and written communication and able to perform basic math computations
Prior retail experience, including basic merchandising and inventory management skills
Ability to drive forklift if certified and applicable, and use a hand truck and pallet jack
Well‑mannered, neat in appearance, and able to meet and deal with the public in an unbiased manner
Stable work records with demonstrated performance results
Ability to work on short notice and flexible hours, including nights and weekends
Immediate reporting to General Manager and/or District Manager of any violation of company policy or procedure
Prior Experience that Sets a Hub Operations Manager Up for Success
Inventory management in a retail environment or logistics center of operations.
Education
High school diploma or general education degree (GED).
Certificates, Licenses, Registrations
None.
Physical Demands
Predominantly walking or standing. Requires ability to talk and hear and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Must frequently lift or move up to 50 pounds and occasionally lift or move up to 100 pounds. Specific vision abilities required: close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Work Environment
Usually working inside, occasionally outside exposed to weather conditions while performing tasks such as installing batteries and wiper blades. Occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. Noise level typically moderate.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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The Hub Operations Lead is responsible for the day‑to‑day operations and workflow of all HUB functions, including execution of store Hub order fulfillment, inventory control, and all associated processes. Depending on the size and scope of HUB operations, some Hub Operations Leads will lead one or more team members assigned to HUB operations, such as HUB Inventory Specialists and HUB drivers. The individual in this role should have good knowledge of store systems, basic parts knowledge, good interpersonal skills, and prior experience leading other team members. The role has in‑depth knowledge of the store inventory and requires the ability to network with nearby stores, hubs, PDQ, and external suppliers for order fulfillment. The role owns responsibility for maintaining Hub company standards. This position is full time. A MVR certification may be required, and the candidate should complete all training materials and attend all store meetings.
Primary Responsibilities
Responsible for Hub operations and resolution of Hub orders and processes in a timely manner
Provide direction, organize and delegate work, and ensure execution of HUB‑related team members (Hub/Loop Drivers and Hub Inventory Specialists)
Review Hub orders, pull parts, stage product, and finalize paperwork
Interact with internal and third‑party drivers on paperwork and instructions
Engage the store‑to‑facility network to determine part sourcing and logistics solutions, and work with ordering stores for fulfillment options if unavailable in network
Work with GM, DM and CSC support to maintain proper inventory mix and levels
Ensure inventory accuracy and perform related functions in the parts department and HUB inventory, including on‑hand accuracy, shrink results, cycle counts, outages, planograms, Maxi changes, price changes, front & face, truck lead
Manage and comply with all Hub records and all paperwork policies and procedures
Urgently communicate any risks or concerns regarding order fulfillment or shipments to the appropriate store leaders
Lead stocking activities from replenishment orders, including scanning in product and ensuring completion within 24 hours
Secondary Responsibilities
Handle additional inventory activities including overstocks, callbacks, and resets
Safely deliver parts to customers as needed
Assist with front‑room inventory functions
Assist with cores and defects
Conduct fixed activities: store cleanliness including floors, bathrooms, facing, dusting, and parking lot upkeep
Assist as needed with MOD and other store related actions
Success Factors
Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Operating inventory systems and store equipment, including forklift, pallet jack and/or hand jack
Operating POS and parts lookup systems
Ability to execute and train inventory systems and store equipment
High attention to detail
Essential Job Skills Necessary for Success as a Hub Operations Manager
Competent at oral and written communication and able to perform basic math computations
Prior retail experience, including basic merchandising and inventory management skills
Ability to drive forklift if certified and applicable, and use a hand truck and pallet jack
Well‑mannered, neat in appearance, and able to meet and deal with the public in an unbiased manner
Stable work records with demonstrated performance results
Ability to work on short notice and flexible hours, including nights and weekends
Immediate reporting to General Manager and/or District Manager of any violation of company policy or procedure
Prior Experience that Sets a Hub Operations Manager Up for Success
Inventory management in a retail environment or logistics center of operations.
Education
High school diploma or general education degree (GED).
Certificates, Licenses, Registrations
None.
Physical Demands
Predominantly walking or standing. Requires ability to talk and hear and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Must frequently lift or move up to 50 pounds and occasionally lift or move up to 100 pounds. Specific vision abilities required: close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Work Environment
Usually working inside, occasionally outside exposed to weather conditions while performing tasks such as installing batteries and wiper blades. Occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. Noise level typically moderate.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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