Hybrid QA Monitor: AI Call Analytics & Insights

Continental Finance Company seeks a Quality Assurance Monitor to oversee and analyze vendor performance through AI platforms and call recordings. The ideal candidate will excel in multitasking, analytical skills, and possess a flexible, detail-oriented mindset. Responsibilities include managing an AI-powered speech analytics system, providing insights for operational improvements, and engaging with team members to uphold vendor expectations. The role offers a hybrid work schedule with competitive compensation in a dynamic environment.
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