Patient Service Specialist - ED - Encinitas
Scripps Health, Encinitas, CA, United States
Position Overview
This is a benefitted
Part Time
position (36 hours per pay period) with a varied schedule (12 hour shifts; includes some weekends and holidays), located at our Scripps Memorial Hospital Encinitas. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health?
Nearly a quarter of our employees have been with Scripps Health for over 10 years.
Scripps is a Great Place to Work Certified company for 2026.
Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Job Responsibilities
Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check‑in functions.
Receiving and routing messages received in the department appropriately as well as managing customer billing and payment inquiries as needed.
Effectively managing the patient check‑in and check‑out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre‑determination, payer‑specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end‑of‑day reporting or payment reconciliation as needed.
Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
Accurately scheduling and re‑scheduling patient appointments. Successful scheduling includes, but is not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation, and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
Coordinating scheduling, meeting and travel planning needs, department communication as needed. May assist in gathering necessary reports, statistics, outcomes for the department as needed.
Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.
Required Qualifications
Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Able to adapt, prioritize and meet deadlines.
Preferred Qualifications
2 years of experience in a customer service or healthcare/medical office environment.
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
Location
Primary Location: Northern San Diego County-ENCINITAS-SCRIPPS MEMORIAL HOSPITAL ENCINITAS
Work Locations
SCRIPPS MEMORIAL HOSPITAL ENCINITAS
354 SANTA FE DRIVE
ENCINITAS 92024
Pay Range
Minimum Rate (USD): 27.24 - Maximum Rate (USD): 35.88
EEO Statement
Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
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This is a benefitted
Part Time
position (36 hours per pay period) with a varied schedule (12 hour shifts; includes some weekends and holidays), located at our Scripps Memorial Hospital Encinitas. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health?
Nearly a quarter of our employees have been with Scripps Health for over 10 years.
Scripps is a Great Place to Work Certified company for 2026.
Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Job Responsibilities
Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check‑in functions.
Receiving and routing messages received in the department appropriately as well as managing customer billing and payment inquiries as needed.
Effectively managing the patient check‑in and check‑out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre‑determination, payer‑specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end‑of‑day reporting or payment reconciliation as needed.
Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
Accurately scheduling and re‑scheduling patient appointments. Successful scheduling includes, but is not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation, and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
Coordinating scheduling, meeting and travel planning needs, department communication as needed. May assist in gathering necessary reports, statistics, outcomes for the department as needed.
Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.
Required Qualifications
Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Able to adapt, prioritize and meet deadlines.
Preferred Qualifications
2 years of experience in a customer service or healthcare/medical office environment.
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
Location
Primary Location: Northern San Diego County-ENCINITAS-SCRIPPS MEMORIAL HOSPITAL ENCINITAS
Work Locations
SCRIPPS MEMORIAL HOSPITAL ENCINITAS
354 SANTA FE DRIVE
ENCINITAS 92024
Pay Range
Minimum Rate (USD): 27.24 - Maximum Rate (USD): 35.88
EEO Statement
Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
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