Office Associate
HAKOWARE by Harvest Pack Inc, North Bergen, NJ, United States
The Office Associate is the primary liaison between office administration and warehouse operations. This role is responsible for the synchronization of inventory data, e-commerce fulfillment, and logistics planning. The ideal candidate ensures that physical warehouse activities (container arrivals, order shipments) are accurately reflected in our digital systems and financial records.
The EOS Framework: GWC
Get It: Understands the flow of a dual office-warehouse environment and the high-stakes timing of container logistics.
Want It: Takes ownership of data integrity and thrives in a role that requires constant communication across departments.
Capacity to Do It: Possesses the organizational skills to manage bookkeeping, inventory documentation, and vendor relations simultaneously.
Core Responsibilities (The "5 Roles")
Inbound & Outbound Logistics Planning: Coordinate sales order fulfillment and plan the arrival and receipt of shipping containers with carriers and the General Manager.
Inventory & E-commerce Documentation: Manage daily e-commerce fulfillment records and perform weekly inventory audits to ensure data matches physical stock.
Process Integration & Improvement: Act as the bridge between the office and warehouse teams to streamline operations and resolve bottlenecks in real-time.
Financial Support (Bookkeeping): Maintain weekly financial records and assist with basic bookkeeping tasks to support the General Manager.
Vendor & Return Management: Act as the primary point of contact for outside vendors and manage the end-to-end processing of customer returns.
Success Metrics
Inventory Accuracy: Maintain a
Fulfillment Speed: Ensure 100% of daily e-commerce orders are documented and processed within 24 hours.
Communication Efficiency: Zero "blind" container arrivals; all receipts are scheduled and staffed 48 hours in advance.
Qualifications
Experience in a warehouse, logistics, or distribution office environment.
Proficiency in bookkeeping software and Microsoft Excel (beginning to intermediate).
Strong communication skills with the ability to navigate different departmental cultures (Office vs. Warehouse).
Experience with e-commerce platforms (e.g., Shopify, Amazon Seller Central) preferred.
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The EOS Framework: GWC
Get It: Understands the flow of a dual office-warehouse environment and the high-stakes timing of container logistics.
Want It: Takes ownership of data integrity and thrives in a role that requires constant communication across departments.
Capacity to Do It: Possesses the organizational skills to manage bookkeeping, inventory documentation, and vendor relations simultaneously.
Core Responsibilities (The "5 Roles")
Inbound & Outbound Logistics Planning: Coordinate sales order fulfillment and plan the arrival and receipt of shipping containers with carriers and the General Manager.
Inventory & E-commerce Documentation: Manage daily e-commerce fulfillment records and perform weekly inventory audits to ensure data matches physical stock.
Process Integration & Improvement: Act as the bridge between the office and warehouse teams to streamline operations and resolve bottlenecks in real-time.
Financial Support (Bookkeeping): Maintain weekly financial records and assist with basic bookkeeping tasks to support the General Manager.
Vendor & Return Management: Act as the primary point of contact for outside vendors and manage the end-to-end processing of customer returns.
Success Metrics
Inventory Accuracy: Maintain a
Fulfillment Speed: Ensure 100% of daily e-commerce orders are documented and processed within 24 hours.
Communication Efficiency: Zero "blind" container arrivals; all receipts are scheduled and staffed 48 hours in advance.
Qualifications
Experience in a warehouse, logistics, or distribution office environment.
Proficiency in bookkeeping software and Microsoft Excel (beginning to intermediate).
Strong communication skills with the ability to navigate different departmental cultures (Office vs. Warehouse).
Experience with e-commerce platforms (e.g., Shopify, Amazon Seller Central) preferred.
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