Manager, LM Operations
RXO, Inc., Arlington, TX, United States
Overview
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we’re revolutionizing the industry with a massive network and a commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Manager, Last Mile Operations you’ll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future.
Responsibilities
Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes and reports, and fostering positive working relationships with contract carriers and helpers.
Develop and mentor staff to reach goals; train staff on company policies and procedures.
Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
Ensure compliance with corporate warehouse policies, procedures, and programs.
Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems.
Use route‑planning software to build efficient delivery routes.
Manage the dispatch of contract carriers and resolve issues throughout the day.
Identify problem areas, including restructuring routes to improve operational efficiencies.
Train and develop contract carriers, and dispatchers to meet and exceed customer expectations.
Ensure that all work is completed accurately and within established time frames.
Ensure photos are taken for every job.
Allocate and request additional resources as needed.
Minimum Qualifications
5 years of related logistics and supervisory experience.
Experience with Microsoft Office (Word, Outlook, and Excel).
Preferred Qualifications
Bachelor’s degree in business, logistics, or similar.
Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; occasional travel between branches and regions.
Experience mentoring, training, and guiding newer or less‑experienced team members.
Bilingual in English/Spanish (read, write, and speak both languages).
Strong business acumen with willingness to act in partnership with management teams.
Benefits
Comprehensive medical, dental, and vision plans.
401(k) retirement plan with up to 5 % company match.
Pre‑tax accounts to help streamline eligible expenses.
Company‑paid disability and life insurance.
Employee Assistance Program (EAP).
Career and Leadership Development Programs.
Paid time off, company holidays, and volunteer days.
Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships.
Equal Opportunity Statement
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test.
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Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we’re revolutionizing the industry with a massive network and a commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Manager, Last Mile Operations you’ll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future.
Responsibilities
Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes and reports, and fostering positive working relationships with contract carriers and helpers.
Develop and mentor staff to reach goals; train staff on company policies and procedures.
Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
Ensure compliance with corporate warehouse policies, procedures, and programs.
Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems.
Use route‑planning software to build efficient delivery routes.
Manage the dispatch of contract carriers and resolve issues throughout the day.
Identify problem areas, including restructuring routes to improve operational efficiencies.
Train and develop contract carriers, and dispatchers to meet and exceed customer expectations.
Ensure that all work is completed accurately and within established time frames.
Ensure photos are taken for every job.
Allocate and request additional resources as needed.
Minimum Qualifications
5 years of related logistics and supervisory experience.
Experience with Microsoft Office (Word, Outlook, and Excel).
Preferred Qualifications
Bachelor’s degree in business, logistics, or similar.
Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; occasional travel between branches and regions.
Experience mentoring, training, and guiding newer or less‑experienced team members.
Bilingual in English/Spanish (read, write, and speak both languages).
Strong business acumen with willingness to act in partnership with management teams.
Benefits
Comprehensive medical, dental, and vision plans.
401(k) retirement plan with up to 5 % company match.
Pre‑tax accounts to help streamline eligible expenses.
Company‑paid disability and life insurance.
Employee Assistance Program (EAP).
Career and Leadership Development Programs.
Paid time off, company holidays, and volunteer days.
Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships.
Equal Opportunity Statement
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test.
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