Assistant Manager/Duty Manager
Dexterra, Boise, ID, United States
Job Description
WHAT’S THE JOB?
Based at a world‑class Dexterra workforce accommodations facility, the Assistant Manager/Duty Manager is responsible for the overall operations, direction, and success of a rapidly growing workforce accommodations construction operation. The facility will launch at approximately 500 rooms and is expected to scale quickly up to 2,000 rooms.
This role carries full site responsibility and requires a senior leader with demonstrated experience managing large, complex hospitality or accommodation environments. The Assistant Manager/Duty Manager provides strategic leadership and hands‑on project management across key service lines, including:
Facilities maintenance
Dining and food services
Cleaning and housekeeping
Laundry services
The successful candidate will build, lead, and inspire a high‑performing, service‑driven team, ensuring operational excellence while maintaining a strong focus on safety, guest experience, and client satisfaction.
This is a safety‑sensitive position and requires drug, alcohol, and fit‑to‑work testing as a condition of employment.
KEY RESPONSIBILITIES
Provide overall leadership and accountability for daily site operations and long‑term performance
Ensure maximum client and guest satisfaction through consistent, high‑quality hospitality services
Uphold and enforce Dexterra standards related to food quality, service consistency, cleanliness, and Health & Safety programs
Lead and support hiring initiatives, onboarding, and performance management in collaboration with Human Resources
Deliver financial oversight, including revenue forecasting, budget development, and cost control
Develop and manage staffing plans and schedules aligned with client forecasts and operational demand
Ensure profitability and financial discipline through strict adherence to approved budgets
Provide clear direction and delegation to support smooth daily operations across all departments
Act as the primary point of accountability for the client relationship and operational outcomes
Qualifications
WHO ARE WE LOOKING FOR?
The ideal candidate brings senior‑level operational leadership experience and demonstrates a strong sense of ownership, accountability, and service excellence.
You are someone who:
Has 5-8 years of progressive hospitality or accommodations management experience, ideally in large‑scale hotels, resorts, workforce accommodations, or comparable environments
Has held operational leadership roles with accountability for multiple service streams
Possesses post‑secondary education in business, hospitality, or a related discipline
Demonstrates strong financial acumen, including budgeting, forecasting, and revenue analysis
Is highly proficient with Microsoft Office and experienced with hospitality or facilities management systems
Exhibits a high degree of ownership, empathy, customer service, and responsiveness to guest and client needs
Is comfortable operating in fast‑growth, high‑complexity environments and leading teams through scale‑up
Additional Information
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability‑related accommodations during the hiring selection process are available upon request.
Job Location
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WHAT’S THE JOB?
Based at a world‑class Dexterra workforce accommodations facility, the Assistant Manager/Duty Manager is responsible for the overall operations, direction, and success of a rapidly growing workforce accommodations construction operation. The facility will launch at approximately 500 rooms and is expected to scale quickly up to 2,000 rooms.
This role carries full site responsibility and requires a senior leader with demonstrated experience managing large, complex hospitality or accommodation environments. The Assistant Manager/Duty Manager provides strategic leadership and hands‑on project management across key service lines, including:
Facilities maintenance
Dining and food services
Cleaning and housekeeping
Laundry services
The successful candidate will build, lead, and inspire a high‑performing, service‑driven team, ensuring operational excellence while maintaining a strong focus on safety, guest experience, and client satisfaction.
This is a safety‑sensitive position and requires drug, alcohol, and fit‑to‑work testing as a condition of employment.
KEY RESPONSIBILITIES
Provide overall leadership and accountability for daily site operations and long‑term performance
Ensure maximum client and guest satisfaction through consistent, high‑quality hospitality services
Uphold and enforce Dexterra standards related to food quality, service consistency, cleanliness, and Health & Safety programs
Lead and support hiring initiatives, onboarding, and performance management in collaboration with Human Resources
Deliver financial oversight, including revenue forecasting, budget development, and cost control
Develop and manage staffing plans and schedules aligned with client forecasts and operational demand
Ensure profitability and financial discipline through strict adherence to approved budgets
Provide clear direction and delegation to support smooth daily operations across all departments
Act as the primary point of accountability for the client relationship and operational outcomes
Qualifications
WHO ARE WE LOOKING FOR?
The ideal candidate brings senior‑level operational leadership experience and demonstrates a strong sense of ownership, accountability, and service excellence.
You are someone who:
Has 5-8 years of progressive hospitality or accommodations management experience, ideally in large‑scale hotels, resorts, workforce accommodations, or comparable environments
Has held operational leadership roles with accountability for multiple service streams
Possesses post‑secondary education in business, hospitality, or a related discipline
Demonstrates strong financial acumen, including budgeting, forecasting, and revenue analysis
Is highly proficient with Microsoft Office and experienced with hospitality or facilities management systems
Exhibits a high degree of ownership, empathy, customer service, and responsiveness to guest and client needs
Is comfortable operating in fast‑growth, high‑complexity environments and leading teams through scale‑up
Additional Information
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability‑related accommodations during the hiring selection process are available upon request.
Job Location
—
#J-18808-Ljbffr