Contact Representative (Seasonal) - Direct Hire, TERM
Internal Revenue Service, Fresno, CA, United States
Qualification Requirements
You must have one year of specialized experience at a level equivalent to the GS‑04 grade level in the Federal service. Specialized experience includes:
Experience working with records or documents (e.g., banking and/or insurance) and applying established rules and procedures to manage customer accounts.
Experience with face‑to‑face and/or telephone customer service (e.g., collection agency, sales) that includes resolving problems and issues.
Experience performing work using a computer (e.g., Adobe Acrobat, Microsoft Word, Excel, Edge or other search engines) to locate and review records and reconcile discrepancies.
You may substitute education for specialized experience as follows:
Completed at least 4 years of education above the high school level leading to a bachelor’s degree (120 semester hours, 180 quarter hours, or 2880 formal classroom hours) or a bachelor’s or higher degree.
Or qualify with a combination of experience and education equivalent to one year of specialized experience.
Additional Requirements
Minimum age requirement:
Minimum age for federal employment is 18 years old, or at least 16 years old and have:
Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
Completed a formal vocational training program; or
Received a statement from school authorities agreeing with your preference for employment rather than continuing your education.
For more information on qualifications please refer to OPM’s Qualification Standards.
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You must have one year of specialized experience at a level equivalent to the GS‑04 grade level in the Federal service. Specialized experience includes:
Experience working with records or documents (e.g., banking and/or insurance) and applying established rules and procedures to manage customer accounts.
Experience with face‑to‑face and/or telephone customer service (e.g., collection agency, sales) that includes resolving problems and issues.
Experience performing work using a computer (e.g., Adobe Acrobat, Microsoft Word, Excel, Edge or other search engines) to locate and review records and reconcile discrepancies.
You may substitute education for specialized experience as follows:
Completed at least 4 years of education above the high school level leading to a bachelor’s degree (120 semester hours, 180 quarter hours, or 2880 formal classroom hours) or a bachelor’s or higher degree.
Or qualify with a combination of experience and education equivalent to one year of specialized experience.
Additional Requirements
Minimum age requirement:
Minimum age for federal employment is 18 years old, or at least 16 years old and have:
Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
Completed a formal vocational training program; or
Received a statement from school authorities agreeing with your preference for employment rather than continuing your education.
For more information on qualifications please refer to OPM’s Qualification Standards.
#J-18808-Ljbffr