RN PreOp
United Surgical Partners International Inc (USPI), New York, NY, United States
NYU Grossman School of Medicine is one of the nation's top‑ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge.
Position Summary
We have an exciting opportunity to join our team as a Faculty Group Practice Patient Care Associate Park Slope.
Job Responsibilities
Greets patients and completes check‑in and check‑out processes as needed
Answers phones and schedules appointments
Addresses questions or routes calls/messages to appropriate contact
Supports efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visit
Validates patient medical record per FGP guidelines when accessing and/or updating information
Takes vital signs and records in Electronic Medical Record
Assists with the collection of lab specimens
Supports FGP access and quality initiatives
Performs other duties as needed
Clinical Responsibilities
Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed
Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth
Assists with maintaining patient flow to and from exam/treatment rooms and escorts patients and specimens throughout the facility
Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient
Communicates the functionality and purpose of MyChart to patients during intake
Ensures the appropriate translation services or equipment is in place prior to the start of visit
Preps the appropriate patient encounter ensuring all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history
Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter
Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards
Maintains patient privacy as it relates to HIPAA standards
Handles appropriate patient calls and documents outcome of all patient communications as needed
Assists with in‑basket message management including any necessary tasks related to patient medical advice requests as per best practices
Utilizes EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care
Assists providers with procedure and/or set‑up according to specialty
Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed and effectively communicates when supplies need to be replenished
Cleans and sterilizes designated equipment after use, according to FGP, IPC, and manufacturer’s standards
Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment
Reviews appropriate downtime procedures as it relates to patient visit
Completes annual competencies such as Fire Safety, Hazardous Waste, MedSled, HIPAA compliance, etc.
Administrative Responsibilities
Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection
Monitors Department Appointment Report (DAR) for check‑out “kick‑outs”, appointment notes, insurance flags, and patients who need further assistance
Collects insurance information (ID card, member/group numbers, etc.), verifies insurance eligibility electronically and collects insurance referral if applicable
Advise and/or collect patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non‑Participating, etc., including obtaining signatures where appropriate
Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo
Promotes the utilization of Check Mate kiosks and greets and assists patients in using the check‑mate kiosk when needed
Scans all necessary documents into Epic following scanning guidelines and best practices for uploading outside documents
Monitors waiting areas to identify and communicate wait times
Performs check‑out functions including providing after‑visit summary information, scheduling follow‑up visits and referrals, and collecting any time‑of‑service payments as needed
Promotes the use and sign‑up of MyChart
Answers phone calls and requests in a professional and patient‑friendly manner
Schedules routine appointments and follow‑ups for visits
On subsequent visits or calls, asks patients to verify demographic info and makes any necessary edits; collects or asks patients to sign any missing patient related information
Answers patient questions to ensure understanding and patient satisfaction; refers them, when necessary, to senior staff or billing representative
Handles patient and caller inquiries in a pleasant and professional manner while screening and/or handling calls, takes messages or directs caller to appropriate person or area
Releases medical records in accordance with HIPAA and FGP ROI guidelines; documents disclosures in EPIC and fulfills requests within a 10‑day timeframe
Maintains patient privacy as it relates to HIPAA standards
Refers all inquiries regarding pre‑authorizations/certifications to the appropriate person or area
Monitors and completes patient front‑end work queues to address any pre or post‑visit missing information in a timely manner
Monitors and completes assigned administrative inbox messages in a timely manner and according to practice guidelines
Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job‑related tasks)
Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed
Demonstrates knowledge of the organization’s service standards and incorporates them into the performance duties
Provides material such as forms and letters for appropriate patient and/or provider needs
Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff as well as access center representatives when applicable
Exercises skill in prioritizing assignments to complete work in a timely manner when workload changes, or deadlines and heavy workload arise
Demonstrates communication skills using appropriate vocabulary and grammar when obtaining and conveying information to various levels of staff in person, over the phone, in writing and in electronic messages
Performs other related duties as needed by providers and supervisors
Patient Experience and Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience during every encounter
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off)
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging
Proactively anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate
Shares ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership (e.g., ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience
Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles
Minimum Qualifications
High school graduate or equivalent required. Competencies: Working knowledge of English evident in verbal, reading and writing abilities; other language an asset; demonstrated ability in computer skills. Minimum of one year of experience as a Patient Care Assistant or Medical Assistant within the last two years. Ability to complete multiple tasks efficiently and thrive in a team work environment that pursues a positive patient care experience.
Preferred Qualifications
Medical Assistant certification preferred. Proficiency in venipuncture and phlebotomy preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information, or any other factor that cannot lawfully be used as a basis for an employment decision.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $49,348.00 – $49,348.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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Position Summary
We have an exciting opportunity to join our team as a Faculty Group Practice Patient Care Associate Park Slope.
Job Responsibilities
Greets patients and completes check‑in and check‑out processes as needed
Answers phones and schedules appointments
Addresses questions or routes calls/messages to appropriate contact
Supports efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visit
Validates patient medical record per FGP guidelines when accessing and/or updating information
Takes vital signs and records in Electronic Medical Record
Assists with the collection of lab specimens
Supports FGP access and quality initiatives
Performs other duties as needed
Clinical Responsibilities
Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed
Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth
Assists with maintaining patient flow to and from exam/treatment rooms and escorts patients and specimens throughout the facility
Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient
Communicates the functionality and purpose of MyChart to patients during intake
Ensures the appropriate translation services or equipment is in place prior to the start of visit
Preps the appropriate patient encounter ensuring all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history
Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter
Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards
Maintains patient privacy as it relates to HIPAA standards
Handles appropriate patient calls and documents outcome of all patient communications as needed
Assists with in‑basket message management including any necessary tasks related to patient medical advice requests as per best practices
Utilizes EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care
Assists providers with procedure and/or set‑up according to specialty
Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed and effectively communicates when supplies need to be replenished
Cleans and sterilizes designated equipment after use, according to FGP, IPC, and manufacturer’s standards
Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment
Reviews appropriate downtime procedures as it relates to patient visit
Completes annual competencies such as Fire Safety, Hazardous Waste, MedSled, HIPAA compliance, etc.
Administrative Responsibilities
Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection
Monitors Department Appointment Report (DAR) for check‑out “kick‑outs”, appointment notes, insurance flags, and patients who need further assistance
Collects insurance information (ID card, member/group numbers, etc.), verifies insurance eligibility electronically and collects insurance referral if applicable
Advise and/or collect patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non‑Participating, etc., including obtaining signatures where appropriate
Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo
Promotes the utilization of Check Mate kiosks and greets and assists patients in using the check‑mate kiosk when needed
Scans all necessary documents into Epic following scanning guidelines and best practices for uploading outside documents
Monitors waiting areas to identify and communicate wait times
Performs check‑out functions including providing after‑visit summary information, scheduling follow‑up visits and referrals, and collecting any time‑of‑service payments as needed
Promotes the use and sign‑up of MyChart
Answers phone calls and requests in a professional and patient‑friendly manner
Schedules routine appointments and follow‑ups for visits
On subsequent visits or calls, asks patients to verify demographic info and makes any necessary edits; collects or asks patients to sign any missing patient related information
Answers patient questions to ensure understanding and patient satisfaction; refers them, when necessary, to senior staff or billing representative
Handles patient and caller inquiries in a pleasant and professional manner while screening and/or handling calls, takes messages or directs caller to appropriate person or area
Releases medical records in accordance with HIPAA and FGP ROI guidelines; documents disclosures in EPIC and fulfills requests within a 10‑day timeframe
Maintains patient privacy as it relates to HIPAA standards
Refers all inquiries regarding pre‑authorizations/certifications to the appropriate person or area
Monitors and completes patient front‑end work queues to address any pre or post‑visit missing information in a timely manner
Monitors and completes assigned administrative inbox messages in a timely manner and according to practice guidelines
Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job‑related tasks)
Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed
Demonstrates knowledge of the organization’s service standards and incorporates them into the performance duties
Provides material such as forms and letters for appropriate patient and/or provider needs
Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff as well as access center representatives when applicable
Exercises skill in prioritizing assignments to complete work in a timely manner when workload changes, or deadlines and heavy workload arise
Demonstrates communication skills using appropriate vocabulary and grammar when obtaining and conveying information to various levels of staff in person, over the phone, in writing and in electronic messages
Performs other related duties as needed by providers and supervisors
Patient Experience and Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience during every encounter
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off)
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging
Proactively anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate
Shares ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership (e.g., ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience
Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles
Minimum Qualifications
High school graduate or equivalent required. Competencies: Working knowledge of English evident in verbal, reading and writing abilities; other language an asset; demonstrated ability in computer skills. Minimum of one year of experience as a Patient Care Assistant or Medical Assistant within the last two years. Ability to complete multiple tasks efficiently and thrive in a team work environment that pursues a positive patient care experience.
Preferred Qualifications
Medical Assistant certification preferred. Proficiency in venipuncture and phlebotomy preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information, or any other factor that cannot lawfully be used as a basis for an employment decision.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $49,348.00 – $49,348.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
#J-18808-Ljbffr