Medical Receptionist
FREEDOM HEALTHWORKS LLC, Carmel, IN, United States
FreedomDocs is looking for a Receptionist to join our team in our medical office.
Qualifications Required
Excellent communication skills, both written and verbal
Professional and friendly demeanor when interacting with patients and healthcare professionals
Ability to manage and multitask
Great attention to detail
Experience with electronic health records (EHR)
Basic knowledge of medical terminology, processes, and office procedures
Role and Responsibilities
Acting as Host to a premier Direct Primary Care in central Indiana
Greeting patients and visitors in a friendly and professional manner ensuring they have a positive experience
Providing ideas and recommendations on improving brand experience
Obtaining, verifying, and entering all required information from patients including demographic, insurance, credit cards, FAA documents and class
Providing information about the facility's services, policies, and procedures
Scanning and indexing incoming documents to the patient's Elation chart or company filing system
Providing positive and courteous customer service over the phone, while maintaining a professional presence at all times
Filling where needed to assure excellent member experience
All other duties as assigned
Essential Duties
Managing the appointment and Google “out of office” calendar
Answering telephone/retrieving messages from Spruce promptly and professionally
Maintaining the waiting area by providing a warm and welcoming atmosphere for new and returning patients
Scheduling office appointments in computer system
Collecting copayments and processing all incoming payments
Organizing and maintaining patient medical records
Collaborating with other members of the healthcare team, including nurses, physicians and other administration staff
Notifying appropriate internal personnel in case of emergencies or urgent situations
Coordinating physician communications with members, other providers, or outside constituents as directed by in-house doctors or Clinical Office Manager
Success Factors / Job Competencies
Working with Computers – Using computers and computer systems (including hardware and software) to program, enter data, or process information.
Performing for or Working Directly with the Public – Performing for people or dealing directly with the public; serving customers, receiving clients or guests.
Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances or negotiating with others.
Performance Standards
Being honest and ethical
Willingness to be accountable for results
Being careful about detail and thorough in completing work tasks
Maintaining a professional work environment
Being sensitive to others’ needs and feelings, while being understanding and helpful on the job
Willingness to take on responsibilities and challenges
#J-18808-Ljbffr
Qualifications Required
Excellent communication skills, both written and verbal
Professional and friendly demeanor when interacting with patients and healthcare professionals
Ability to manage and multitask
Great attention to detail
Experience with electronic health records (EHR)
Basic knowledge of medical terminology, processes, and office procedures
Role and Responsibilities
Acting as Host to a premier Direct Primary Care in central Indiana
Greeting patients and visitors in a friendly and professional manner ensuring they have a positive experience
Providing ideas and recommendations on improving brand experience
Obtaining, verifying, and entering all required information from patients including demographic, insurance, credit cards, FAA documents and class
Providing information about the facility's services, policies, and procedures
Scanning and indexing incoming documents to the patient's Elation chart or company filing system
Providing positive and courteous customer service over the phone, while maintaining a professional presence at all times
Filling where needed to assure excellent member experience
All other duties as assigned
Essential Duties
Managing the appointment and Google “out of office” calendar
Answering telephone/retrieving messages from Spruce promptly and professionally
Maintaining the waiting area by providing a warm and welcoming atmosphere for new and returning patients
Scheduling office appointments in computer system
Collecting copayments and processing all incoming payments
Organizing and maintaining patient medical records
Collaborating with other members of the healthcare team, including nurses, physicians and other administration staff
Notifying appropriate internal personnel in case of emergencies or urgent situations
Coordinating physician communications with members, other providers, or outside constituents as directed by in-house doctors or Clinical Office Manager
Success Factors / Job Competencies
Working with Computers – Using computers and computer systems (including hardware and software) to program, enter data, or process information.
Performing for or Working Directly with the Public – Performing for people or dealing directly with the public; serving customers, receiving clients or guests.
Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances or negotiating with others.
Performance Standards
Being honest and ethical
Willingness to be accountable for results
Being careful about detail and thorough in completing work tasks
Maintaining a professional work environment
Being sensitive to others’ needs and feelings, while being understanding and helpful on the job
Willingness to take on responsibilities and challenges
#J-18808-Ljbffr