Patient Collections Specialist
HCA Healthcare, Austin, TX, United States
Benefits
Surgery Ventures offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing.
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more.
Consumer discounts through Abenity and Consumer Discounts.
Retirement readiness, rollover assistance services and preferred banking partnerships.
Education assistance (tuition, student loan, certification support, dependent scholarships).
Colleague recognition program.
Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.
Note: Eligibility for benefits may vary by location.
Learn more about Employee Benefits: https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards
Job Summary
As the Collections Representative, you will complete follow‑up and collections for patient services to obtain payment from third‑party payers and self‑pay accounts, enhancing cash flow and gathering reimbursement based on established contracts.
Responsibilities
Perform follow‑up activities on accounts to ensure prompt payment.
Identify coding or billing errors from EOBs and work to correct them.
Monitor insurance claims and contact insurance companies to resolve claims.
Update patient account records to document actions taken.
Assign bad debt to the collection agency.
Act as a liaison for accounts and administer contracts in the collection of third‑party accounts (Medicare and Medicaid).
Complete account reconciliation of accounts turned over to outside agencies.
Negotiate payment plans on self‑pay accounts.
Maintain accounts receivable and reduce bad debt.
Qualifications
Minimum one year of experience in a medical office setting (ambulatory surgery center, hospital, doctors office) highly preferred.
Knowledge of managed care payers and medical terminology preferred.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Surgery Ventures offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing.
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more.
Consumer discounts through Abenity and Consumer Discounts.
Retirement readiness, rollover assistance services and preferred banking partnerships.
Education assistance (tuition, student loan, certification support, dependent scholarships).
Colleague recognition program.
Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.
Note: Eligibility for benefits may vary by location.
Learn more about Employee Benefits: https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards
Job Summary
As the Collections Representative, you will complete follow‑up and collections for patient services to obtain payment from third‑party payers and self‑pay accounts, enhancing cash flow and gathering reimbursement based on established contracts.
Responsibilities
Perform follow‑up activities on accounts to ensure prompt payment.
Identify coding or billing errors from EOBs and work to correct them.
Monitor insurance claims and contact insurance companies to resolve claims.
Update patient account records to document actions taken.
Assign bad debt to the collection agency.
Act as a liaison for accounts and administer contracts in the collection of third‑party accounts (Medicare and Medicaid).
Complete account reconciliation of accounts turned over to outside agencies.
Negotiate payment plans on self‑pay accounts.
Maintain accounts receivable and reduce bad debt.
Qualifications
Minimum one year of experience in a medical office setting (ambulatory surgery center, hospital, doctors office) highly preferred.
Knowledge of managed care payers and medical terminology preferred.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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