Medical Receptionist
Optum, Holden, MA, United States
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Join us to make an impact on the communities we serve and help us advance health equity on a global scale.
Caring. Connecting. Growing together.
Location
64 Boyden Road, Holden, MA 01520
Department
Lab/Radiology Receptionist
Schedule
Monday - Friday, 8am - 4:30pm with 45 minutes unpaid lunch
Primary Responsibilities
Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling systems; verifies and updates demographic, insurance, and other patient information.
Confirms, collects, and posts patient co-payments and other outstanding balances; generates and tracks patient encounter forms; reviews forms for completeness and resolves any discrepancies; batches encounter forms and submits to appropriate billing area.
Maintains records and makes daily cash deposit as assigned.
Receives and addresses patient-care related telephone calls; provides routine information on procedures and standard policies; refers matters to appropriate person within department/site.
Identifies problem related priorities and responds to emergency needs by contacting/interrupting physician/provider within guidelines.
Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.
Documents appropriate information in computer system; prepares patient charts; ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc.
Updates and maintains Telephone Message System (TMS) in computer system; follows through on requests; distributes messages to appropriate provider or others for action.
Enters new referrals or ensures existing referral numbers are linked in the system to meet managed care requirements.
Provides patient education regarding managed care plans and referral process; answers patients’ referral questions, concerns, etc.; provides patients with available options.
Works collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits; follows up with practices that do not issue a referral or obtain referral on a timely basis.
Interfaces with staff, providers and patients regarding referrals denied; documents information and assists with alternate plan of care if needed.
Completes and maintains patient schedules; schedules and coordinates patient visits, medical procedures for both inpatients and outpatients; communicates with patients regarding all information related to scheduled appointments.
Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons.
Maintains recall lists and communicates with patients as appropriate.
May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results.
May escort patients to examination rooms and chaperone patients as required; may process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc.; follows up with personnel outside the medical office to expedite timely action and report delays as appropriate.
Provides guidance to departmental personnel in medical office on administrative policies and procedures.
Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
Complies with established departmental policies, procedures, and objectives.
Enhances professional growth and development through educational programs, seminars, etc.
Attends a variety of meetings, conferences, and seminars as required or directed.
Maintains regular, reliable and predictable attendance.
Performs other similar and related duties as required or directed.
Benefits
Paid Time Off starting with first pay period plus 8 Paid Holidays.
Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
Dental, Vision, Life & AD&D Insurance along with Short-term Disability and Long-Term Disability coverage.
401(k) Savings Plan, Employee Stock Purchase Plan.
Education Reimbursement.
Employee Discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
Required Qualifications
High School Diploma/GED.
1+ years of customer service or healthcare related experience.
Access to reliable transportation and valid US driver’s license.
Preferred Qualifications
Additional specialized medical office training.
Superior customer service skills, including the ability to multi-task and resolve patient concerns in a timely manner.
Ability to think critically and exercise sound judgment.
Excellent communication, interpersonal, and organizational skills.
Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc.
Compensation
The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Additional compensation includes incentive and recognition programs, equity stock purchase and 401k contribution opportunities, all subject to eligibility requirements.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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Caring. Connecting. Growing together.
Location
64 Boyden Road, Holden, MA 01520
Department
Lab/Radiology Receptionist
Schedule
Monday - Friday, 8am - 4:30pm with 45 minutes unpaid lunch
Primary Responsibilities
Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling systems; verifies and updates demographic, insurance, and other patient information.
Confirms, collects, and posts patient co-payments and other outstanding balances; generates and tracks patient encounter forms; reviews forms for completeness and resolves any discrepancies; batches encounter forms and submits to appropriate billing area.
Maintains records and makes daily cash deposit as assigned.
Receives and addresses patient-care related telephone calls; provides routine information on procedures and standard policies; refers matters to appropriate person within department/site.
Identifies problem related priorities and responds to emergency needs by contacting/interrupting physician/provider within guidelines.
Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.
Documents appropriate information in computer system; prepares patient charts; ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc.
Updates and maintains Telephone Message System (TMS) in computer system; follows through on requests; distributes messages to appropriate provider or others for action.
Enters new referrals or ensures existing referral numbers are linked in the system to meet managed care requirements.
Provides patient education regarding managed care plans and referral process; answers patients’ referral questions, concerns, etc.; provides patients with available options.
Works collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits; follows up with practices that do not issue a referral or obtain referral on a timely basis.
Interfaces with staff, providers and patients regarding referrals denied; documents information and assists with alternate plan of care if needed.
Completes and maintains patient schedules; schedules and coordinates patient visits, medical procedures for both inpatients and outpatients; communicates with patients regarding all information related to scheduled appointments.
Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons.
Maintains recall lists and communicates with patients as appropriate.
May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results.
May escort patients to examination rooms and chaperone patients as required; may process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc.; follows up with personnel outside the medical office to expedite timely action and report delays as appropriate.
Provides guidance to departmental personnel in medical office on administrative policies and procedures.
Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
Complies with established departmental policies, procedures, and objectives.
Enhances professional growth and development through educational programs, seminars, etc.
Attends a variety of meetings, conferences, and seminars as required or directed.
Maintains regular, reliable and predictable attendance.
Performs other similar and related duties as required or directed.
Benefits
Paid Time Off starting with first pay period plus 8 Paid Holidays.
Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
Dental, Vision, Life & AD&D Insurance along with Short-term Disability and Long-Term Disability coverage.
401(k) Savings Plan, Employee Stock Purchase Plan.
Education Reimbursement.
Employee Discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
Required Qualifications
High School Diploma/GED.
1+ years of customer service or healthcare related experience.
Access to reliable transportation and valid US driver’s license.
Preferred Qualifications
Additional specialized medical office training.
Superior customer service skills, including the ability to multi-task and resolve patient concerns in a timely manner.
Ability to think critically and exercise sound judgment.
Excellent communication, interpersonal, and organizational skills.
Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc.
Compensation
The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Additional compensation includes incentive and recognition programs, equity stock purchase and 401k contribution opportunities, all subject to eligibility requirements.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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