Patient Services Representative – Call Center
Sightpartners, Spokane, WA, United States
Description
Fast-paced call center environment. Providing great customer service for the following patient services: appointment scheduling, obtaining and verifying demographic and financial information through the pre-registration process, completing patient registration in EHR by obtaining consent for medical care, financial agreement, medication list, pharmacy data, PCP, and referring provider.
Responsibilities
Perform pre-patient registration process, including verifying, collecting, and/or updating demographic and financial information, evaluate patient financial status to determine eligibility for care, verify benefits and eligibility as required, ensure pre-certifications and prior authorizations are received, enter the necessary information into the current computer system, and provide any requested information to patients.
Pre-load EMR in advance of clinical appointment with a current list of medications, medication dosing, preferred pharmacy, primary care provider, referring doctor, past eye history, and past medical history.
Manage new patient schedules to facilitate pre-appointment calls in advance of the scheduled appointment.
Run reports and prepare schedules.
Schedule all provider appointments (non-ASC). Memorize and adhere to various provider scheduling nuances and requirements. Ensure pre-certifications/ prior authorizations are received, and interpreters are obtained when necessary.
Handle no-show or canceled appointments according to the established process.
Manage incoming faxes, distributing to appropriate departments, filing necessary documents in patients’ charts, and contacting referred patients for scheduling.
Manage incoming online referrals.
Follow up with patients who are overdue for a return.
Contact patients for physician-initiated reschedules.
Additional duties as assigned.
Requirements
Proficiency with Microsoft Office products, G‑Suite environment, and strong keyboarding skills.
Willing to help in all areas, have the flexibility and effectively work in a team environment.
Strong organization skills, attention to detail, and problem-solving are required to perform this role.
Demonstrate excellence in communication skills, and demonstrated ability to convey ideas and information, verbally and in writing.
Education and Experience
High School diploma or equivalent.
One (1) to Two (2) years of experience working in a call center environment.
Prefer experience in customer service initiatives. Healthcare setting preferred.
Benefits
Competitive Salary $18.50 - $24.00
Medical, Dental, and Vision Insurance
Robust Ancillary Benefits
401(k) Plan with employer contribution
Company Paid Life Insurance
Generous PTO/Holiday
EEO Statement
#J-18808-Ljbffr
Fast-paced call center environment. Providing great customer service for the following patient services: appointment scheduling, obtaining and verifying demographic and financial information through the pre-registration process, completing patient registration in EHR by obtaining consent for medical care, financial agreement, medication list, pharmacy data, PCP, and referring provider.
Responsibilities
Perform pre-patient registration process, including verifying, collecting, and/or updating demographic and financial information, evaluate patient financial status to determine eligibility for care, verify benefits and eligibility as required, ensure pre-certifications and prior authorizations are received, enter the necessary information into the current computer system, and provide any requested information to patients.
Pre-load EMR in advance of clinical appointment with a current list of medications, medication dosing, preferred pharmacy, primary care provider, referring doctor, past eye history, and past medical history.
Manage new patient schedules to facilitate pre-appointment calls in advance of the scheduled appointment.
Run reports and prepare schedules.
Schedule all provider appointments (non-ASC). Memorize and adhere to various provider scheduling nuances and requirements. Ensure pre-certifications/ prior authorizations are received, and interpreters are obtained when necessary.
Handle no-show or canceled appointments according to the established process.
Manage incoming faxes, distributing to appropriate departments, filing necessary documents in patients’ charts, and contacting referred patients for scheduling.
Manage incoming online referrals.
Follow up with patients who are overdue for a return.
Contact patients for physician-initiated reschedules.
Additional duties as assigned.
Requirements
Proficiency with Microsoft Office products, G‑Suite environment, and strong keyboarding skills.
Willing to help in all areas, have the flexibility and effectively work in a team environment.
Strong organization skills, attention to detail, and problem-solving are required to perform this role.
Demonstrate excellence in communication skills, and demonstrated ability to convey ideas and information, verbally and in writing.
Education and Experience
High School diploma or equivalent.
One (1) to Two (2) years of experience working in a call center environment.
Prefer experience in customer service initiatives. Healthcare setting preferred.
Benefits
Competitive Salary $18.50 - $24.00
Medical, Dental, and Vision Insurance
Robust Ancillary Benefits
401(k) Plan with employer contribution
Company Paid Life Insurance
Generous PTO/Holiday
EEO Statement
#J-18808-Ljbffr