Lead Front Desk Associate
Seabreeze Management Company Inc, Las Vegas, NV, United States
Description
Introduction
Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.
At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer‑centric teams who serve the communities where we work and live.
Summary
The Front Desk Lead Concierge is responsible for delivering an elevated, white‑glove service experience within a luxury high‑rise community governed by a Homeowners Association (HOA). This role oversees all front desk operations, ensures strict adherence to HOA policies, and acts as a key liaison between residents, guests, the HOA Board, and property management. The Lead Concierge sets the tone for service excellence, discretion, and professionalism while leading and developing the concierge team.
Essential Duties and Responsibilities
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Resident Relations & Experience
Deliver personalized, anticipatory service to residents in alignment with luxury hospitality standards
Serve as a primary point of contact for resident inquiries, requests, and concerns
Build strong, professional relationships with residents while maintaining boundaries and discretion
Support residents reservations, transportation
Uphold confidentiality regarding residents, board members, and building operations
HOA Compliance & Communication
Enforce HOA rules, regulations, and community standards consistently and diplomatically
Assist with implementation of HOA policies, communications, and directives
Front Desk & Building Operations
Oversee all front desk activities including guest registration, access control, deliveries, and package management
Ensure building security protocols are followed, including visitor access and vendor entry procedures
Coordinate closely with security, valet, maintenance, and management teams
Manage reservations for amenities per HOA guidelines
Maintain a pristine, professional lobby and front desk presence at all times
Team Leadership & Development
Supervise, train, and mentor concierge/front desk staff to uphold five-star service standards
Prepare schedules and ensure appropriate staffing coverage for a 24/7 operation
Provide performance feedback and support staff development
Administrative & Vendor Coordination
Maintain accurate logs
Coordinate with approved vendors and ensure compliance with HOA vendor policies
Monitor front desk systems, records, and communication logs for accuracy
Issue Resolution & Service Recovery
Address concerns, complaints, and conflicts with professionalism and HOA Management
Partner with HOA management on escalated issues and ensure timely follow‑up
Requirements
Knowledge, Skills and Experience
Effectively coordinate multiple projects, use time management skills and exercise independent judgment.
Expert written and oral communication skills.
Strong internal/external customer relation skills required to communicate effectively with all levels of management, employees, homeowners, and other stakeholders.
Work with confidential/sensitive information and use diplomacy in communicating such information.
Effective project management and follow up skills.
Professional image or business image per policy.
Effectively and efficiently handle shifting priorities and deadlines.
Meet scheduling and attendance requirements per policy and the position.
Professional image or business image per policy, and personal etiquette.
Organizational, planning, project management, time management, and problem‑solving skills
Key Skills & Competencies
White‑glove service delivery
HOA compliance and policy enforcement
Leadership and team development
Conflict resolution and de‑escalation
Attention to detail and organization
Professional judgment and discretion
Multitasking in a high‑demand environment
Language Skills
The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.
Availability
Shift work, seven (7) days per week and overtime as needed.
Work Environment
The attendant works in a well‑lighted, clean environment. S/he constantly interacts with other people, and may have to handle several responsibilities at once. The Association maintains a smoke‑free environment throughout its property.
Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact us at pso2@seabreezemgmt.com.
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Introduction
Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.
At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer‑centric teams who serve the communities where we work and live.
Summary
The Front Desk Lead Concierge is responsible for delivering an elevated, white‑glove service experience within a luxury high‑rise community governed by a Homeowners Association (HOA). This role oversees all front desk operations, ensures strict adherence to HOA policies, and acts as a key liaison between residents, guests, the HOA Board, and property management. The Lead Concierge sets the tone for service excellence, discretion, and professionalism while leading and developing the concierge team.
Essential Duties and Responsibilities
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Resident Relations & Experience
Deliver personalized, anticipatory service to residents in alignment with luxury hospitality standards
Serve as a primary point of contact for resident inquiries, requests, and concerns
Build strong, professional relationships with residents while maintaining boundaries and discretion
Support residents reservations, transportation
Uphold confidentiality regarding residents, board members, and building operations
HOA Compliance & Communication
Enforce HOA rules, regulations, and community standards consistently and diplomatically
Assist with implementation of HOA policies, communications, and directives
Front Desk & Building Operations
Oversee all front desk activities including guest registration, access control, deliveries, and package management
Ensure building security protocols are followed, including visitor access and vendor entry procedures
Coordinate closely with security, valet, maintenance, and management teams
Manage reservations for amenities per HOA guidelines
Maintain a pristine, professional lobby and front desk presence at all times
Team Leadership & Development
Supervise, train, and mentor concierge/front desk staff to uphold five-star service standards
Prepare schedules and ensure appropriate staffing coverage for a 24/7 operation
Provide performance feedback and support staff development
Administrative & Vendor Coordination
Maintain accurate logs
Coordinate with approved vendors and ensure compliance with HOA vendor policies
Monitor front desk systems, records, and communication logs for accuracy
Issue Resolution & Service Recovery
Address concerns, complaints, and conflicts with professionalism and HOA Management
Partner with HOA management on escalated issues and ensure timely follow‑up
Requirements
Knowledge, Skills and Experience
Effectively coordinate multiple projects, use time management skills and exercise independent judgment.
Expert written and oral communication skills.
Strong internal/external customer relation skills required to communicate effectively with all levels of management, employees, homeowners, and other stakeholders.
Work with confidential/sensitive information and use diplomacy in communicating such information.
Effective project management and follow up skills.
Professional image or business image per policy.
Effectively and efficiently handle shifting priorities and deadlines.
Meet scheduling and attendance requirements per policy and the position.
Professional image or business image per policy, and personal etiquette.
Organizational, planning, project management, time management, and problem‑solving skills
Key Skills & Competencies
White‑glove service delivery
HOA compliance and policy enforcement
Leadership and team development
Conflict resolution and de‑escalation
Attention to detail and organization
Professional judgment and discretion
Multitasking in a high‑demand environment
Language Skills
The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.
Availability
Shift work, seven (7) days per week and overtime as needed.
Work Environment
The attendant works in a well‑lighted, clean environment. S/he constantly interacts with other people, and may have to handle several responsibilities at once. The Association maintains a smoke‑free environment throughout its property.
Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact us at pso2@seabreezemgmt.com.
#J-18808-Ljbffr